Robert Alvine | Page 16

My Second Subaru from Premier This is my second Subaru, and my second time buying it from Premier. I traded in my 2012 Forester for a 2014 Outback (my husband is 6'5" and needed a This is my second Subaru, and my second time buying it from Premier. I traded in my 2012 Forester for a 2014 Outback (my husband is 6'5" and needed a larger car; in fact, I just searched for and found my review posted on 3/1/2013 indicating I'd be back for an Outback, lol), and my experience was as pleasant and enjoyable the second time around as it was the first, if not more! I began my adventure online with the help of Rita, both times! Scott sold me my Forester, and now is in Service. John was my salesman when buying the Outback, and he kept me apprised and informed almost every step of the way. My every question and/or concern was answered, and whatever needed attention or following up was done to my complete satisfaction. I also had the pleasure of meeting Bob Alvine, the president, and even spoke with him several times as well. I don't recall ever having met the owner of a dealership before; but Bob was a familiar face by the time I drove off of the lot. That says a lot. Having bought two cars now from Premier, and servicing them at Premier's Branford and Watertown locations, I can say with 1,000% certainty that Premier is a cut above the rest. The vehicle speaks for itself, it's a Subaru; the friendly, professional and accommodating employees of this dealership are what bring me back. As long as I live in Connecticut, with Connecticut's snowy winters, I will own a Subaru. And I will go only to Premier to buy and maintain it. More

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Seamless and Comfortable I did my homework with not only the type of car I wanted but also the people I wanted to buy from. Living in southern connecticut I had plenty of oppo I did my homework with not only the type of car I wanted but also the people I wanted to buy from. Living in southern connecticut I had plenty of opportunity to make a purchase down here but after the proper due diligence I found the best place for me. Ted Astarita and Rich Johnson worked with me and my personal team off the bat to make sure I was comfortable and well informed the entire time. Being a large purchase I included some family members in the decision making process every step of the way. At other dealerships there was not the friendly and at home vibe that we got from Premier, and while this was a highly analytical decision, I also had an emotional buying motive by being shown the proper respect and transparency. Ted was extremely knowledgable and helpful and Rich and Bob Alvine were in touch with us as well to make sure everything moved swimmingly. Being in sales myself it's great to know that what you do is actually appreciated and that is why it's so important that I let others know how great of a dealership and team Premier is. More

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Subaru Crosstrek I'm soo happy with my purchase of the 2015 Subaru Crosstrek at Premier Subaru. They were all friendly and kind. They treated me and my family as their I'm soo happy with my purchase of the 2015 Subaru Crosstrek at Premier Subaru. They were all friendly and kind. They treated me and my family as their family. I've been going around telling anyone that are also looking for a vehicle to go to Premier Subaru. Thank you all again. More

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Quick and easy This is the fifth Subaru that we've purchased; a DL wagon (from the bad-old days of the 70's), three Foresters (2002, 2006, and 2014), and now a 2015 This is the fifth Subaru that we've purchased; a DL wagon (from the bad-old days of the 70's), three Foresters (2002, 2006, and 2014), and now a 2015 Outback. The last two have been obtained from Premier Subaru of Branford and I would recommend the dealership to anyone in the market for a car. The process was straight-forward, pleasant, and efficient. Ted Astarita in sales did a wonderful job of (a) ensuring that I was able to fully compare the Outback and Forester in order to choose the model that best suited my needs, and (b) then finding one that was configured the way I wanted for near immediate delivery. No hard-selling or pressure, a welcome change from the normal car-buying experience. I also felt that Ted was representing me during the inevitable exchanges with his manager that occurred while negotiating the price. Though the Sales Manager did not beat the competitor's written quote by the "guaranteed $300" (they really should have given me the $200 reduction Ted and I discussed, or something in kind), I was comfortable with the price proposed and the convenience of working with a local dealer. In addition, Bob Alvine, the President of Premier Auto Group, was personally available and extremely helpful in ensuring that my trade-in (the 2002 Forester) was appraised fairly. Where else can you expect such service and personal attention? I'm confident that I received the fair deal that I was looking for. So if you're in the market for a Subaru, I'd truly suggest that you drop buy Premiere Subaru of Branford and give them the chance to earn your business. More

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Leaky Tire I went into Premier Subaru to test drive a 2012 Forrester I found on their website. Upon getting in the car for the first time, the low tire pressure I went into Premier Subaru to test drive a 2012 Forrester I found on their website. Upon getting in the car for the first time, the low tire pressure light was on, but the salesman assured us the tires were just filled in the shop, and they were likely low from sitting on the lot. We liked the car enough to go back two days later and complete the purchase. We found out the car was in the shop the day before, but when we went to take the car, the tire light was still on. The car went back into the shop and they assured us again everything was OK and the light would go off when it's driven a few miles (why didn't service do this?). We (in hindsight, naively) took their word, and went home. A few days later, the tire light was back on. Upon returning to the dealership, we were told that we must have picked something up in the road after we left the dealership, and they refused to accept any responsibility, telling us we could have accepted an extended warranty. They told us that the tire in question was a different tire than the one that was originally setting off the light, yet when asking questions about the process, or asking for documentation to support that claim, all inquiries have been shirked or outright ignored. I attempted to resolve this issue with the dealership directly, but when giving the dealership the benefit of the doubt, I was accused of threatening them with a negative review. I will not be shopping at Premier again, and could not possibly recommend anyone I know to work with such a disingenuous dealership. More

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My first new car! The service at Premier Subaru was excellent. The entire staff was extremely friendly and they took the time to go over every option available. The ow The service at Premier Subaru was excellent. The entire staff was extremely friendly and they took the time to go over every option available. The owner was kind enough to take some time and talk to me about the best options for me. Mark Stewart was great! He really took his time and sincerely wanted to help me get the car I wanted at the price I wanted. Overall my experience was a pleasurable one and because of this they have a new lifetime customer. Thank you Mark and the staff at Premier Subar for making my care buying process an easy one and thank you for helping get my first brand new car. With Gratitude. Cerina Savino. More

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My forth Subaru from premier I have purchased now four cars from premier. They are a nice friendly non pressure dealership to deal with. Plus we have had all of a our cars ser I have purchased now four cars from premier. They are a nice friendly non pressure dealership to deal with. Plus we have had all of a our cars services there . My wife is now planning on replacing her 08 Forrester in the future there, Barb is great !! More

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Best Car Buying Experience Ever! From start to finish Premier Subaru's team was simply awesome! John was so patient and attentive as we browsed and test drove seemingly all day. We From start to finish Premier Subaru's team was simply awesome! John was so patient and attentive as we browsed and test drove seemingly all day. We actually had fun buying a car...who knew?! Premier created life long customers of us. Thank you all for making our experience the best we've ever had! More

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We purchased a 2011 Subaru Legacy from Premier three years ago and returned to Premier in December to consider another Subaru purchase. We were interested in what the Legacy would bring in as a trade b years ago and returned to Premier in December to consider another Subaru purchase. We were interested in what the Legacy would bring in as a trade but didn't necessarily want another Legacy. There is no other way to describe our recent experience learning about and purchasing our 2014 Crosstrek hybrid as great. Mark was our salesperson and was able to answer all of our questions and address our concerns. We did not feel pressured to purchase the car at all. When Mr. Alvine saw us talking to Mark and looking at the Crosstrek, he shared his personal story about working with Subaru in Japan on creating the Crosstrek including encouraging them to make the Plasma Green color available in the U.S. His personal participation in the sale and his willingness to answer all of our questions made us feel like we were even more of a part of the Premier family. Once we decided to make the purchase, we were really excited when Mark asked us if we wanted take it home that day. He guided us throught the paperwork process and we were able to drive our new Plasma Green Crosstrek home that Saturday afternoon. On Monday, Mark followed up with our insurance company and with us to be sure everything was taken care of. The personal attention from Mark, Mr. Alvine and every other Premier employee we spoke with that day added to the excellent experience. More

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My purchase experience at Premier was excellent, no issues and smooth. BTW, they say they are no haggle but they do indeed haggle and i was able to get a fair price on a Legacy. But, unfortunately, t issues and smooth. BTW, they say they are no haggle but they do indeed haggle and i was able to get a fair price on a Legacy. But, unfortunately, the service I received was poor and the treatment I received from Gary in the service dept ,and then dealership owner Bob Alvine, was downright rude and insulting. After having the car in for service twice due to loudly squealing brakes, the techs still couldn't reproduce the squeal. How this was so I don't understand as every time I hit the breaks they squeal loudly. After discussing this with Gary he complained that he "wasn't making any money off me" and was working Saturdays away from his family. He became rude and insulting. I chose to leave rather than engage Gary. I called the president, Bob Alvine, and after a brief conversation where he offered to "meet me halfway in a complete break job ( btw, they're half way price was over $120 more expensive than a complete Midas brake job). I explained to Bob that the salesman assured me the squeal was due to the car sitting and would cease after using the brakes to remove residual rust and that if I had known this issue wouldn't resolve I either would not have purchased it or would have negotiated a fix into the purchase price. Well, Bob must have trained Gary because he became insulting with his comments and accused me of being unreasonable. He uttered comments under his breath and was very condescending in his attitude. I felt insulted. As a lifelong subaru owner this will be the last car I purchase at premier, quality subaru in Wallingford will get my future business. They're sales department isn't the best but they are honest and have never been insulting to me, always fair. More

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