Robert Bauer
Robert Bauer at Toyota of Richardson

Robert Bauer | Page 7

Sales Manager

Toyota of Richardson

1221 N Central Expressway
Richardson, TX 75080

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4.9
64 Reviews

Dealership Experience

5 yrs, 5 mos

Industry Experience

5 yrs, 5 mos

4.9

64 Reviews

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64 Reviews of Robert Bauer

July 20, 2021

Dealership Rating
Employee Rating

My first time going there and it was the best experience ever i got the car i wanted thanks to Rob bauer that did everything to make it happen !! More

by pl204817
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2021

Toyota of Richardson responded

Glad we could help! Thank you for choosing Toyota of Richardson. Please let us know if you need anything in the future. --Jonathan Glasscock, Customer Loyalty Director

July 19, 2021

Dealership Rating
Employee Rating

Rob was a pleasure to work with! I found a car online and made my way to the dealership. I didn't like it at all... he asked me what I was looking for and pulled the car up, it was a perfect match! He was kn More

by Danielle Chapa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 20, 2021

Toyota of Richardson responded

Thank you, Danielle! I am so happy to hear it. We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Jonathan Glasscock, Customer Loyalty Director

July 06, 2021

Dealership Rating
Employee Rating

Rob is Absolutely the BEST!!!! He was truthful, patient, and very nice. He didn't waste my time and he was ready to help. He answered all my questions truthfully and he made my car buying experience easy an More

by tbrowning26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 07, 2021

Toyota of Richardson responded

Thank you! We're pleased to hear that our team member left you with a positive impression. Thank you for choosing Toyota of Richardson. Let us know if you need anything in the future. --Jonathan Glasscock, Customer Loyalty Director

June 02, 2021

Dealership Rating
Employee Rating

DO NOT BUY FROM THEM IF YOU LIVE OUT OF TOWN! My husband DO NOT BUY FROM THEM IF YOU LIVE OUT OF TOWN! My husband negotiated a deal with them for a car and put down a $500 deposit on the car. When he FLEW More

by kendrabarrett13
Customer Service
Friendliness
Price
Recommend Dealer
No
Jun 03, 2021

Toyota of Richardson responded

Dear Mrs. Barrett, I am saddened to learn that your husband’s experience did not go as planned. The deal was negotiated with Mr. Barrett over the phone on Friday, May 31st and promptly reached an agreement. The negotiation went smooth and without any issues. Prior to making the trip to Toyota of Richardson, Mr. Barrett mentioned that he had a pre-approval letter from his credit union, he was informed that a pre-approval letter would not be an acceptable form of payment. Only Cash (check, cashier’s check etc.) or one of our finance institutions would be accepted for transactions on which the vehicle would be taken “out of town” after the sale. Mr. Barrett again tried to use the pre-approval letter when he came in to finalize the paperwork the following day (06/01) and was again informed that this would not be an acceptable form of payment. We offered to match his interest rate and gave him the option to refinance the vehicle with his credit union when he got back home, but he refused. We hope that you can understand that decisions like these are difficult to make but due to COVID, the current market conditions and the amount of fraud taking place in our industry, this is a policy that we have to enforce. Thank you Mrs. and Mr. Barrett for the opportunity to earn your business and I apologize that we could not stray from our policies to accommodate your request. Bayron Posas Pre-Owned Sales Manager 972-238-4431 bposas@vtaig.com

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