Robert Morgan | Page 2

Service Dept. (Robert Morgan) The service department is outstanding. Mr. Robert Morgan is great to work with. On the other hand your Finance Department specifically MM Ross is The service department is outstanding. Mr. Robert Morgan is great to work with. On the other hand your Finance Department specifically MM Ross is not great for working with customers. Leased F 150 from this location, but purchased from another location. Emma West More

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Not just another number I purchased a new 2018 F150, subsequently the engine failed two weeks after purchase. The dealership did a great job in keeping in contact with me, I purchased a new 2018 F150, subsequently the engine failed two weeks after purchase. The dealership did a great job in keeping in contact with me, although the parts were hard to get from Ford, due to the truck being so new, They were finally able to get the new engine and get it installed, however during testing there was some kind of failure with the new engine. I met with Joshua Fichter, the dealership's general manager, and he immediately went to work on getting me a new truck. I dealt with Robert Morgan - service director, Johnny Tisdale -service drive manager, Ezra McDaniel - service advisor and two other advisors Ron Baron and Odie Terry. Everyone was very understanding and did everything to make a bad situation as pleasant as it could be. They really made me feel like my business mattered even though they are a very high volume dealer, I never felt like I was just a number to them. They empathized as if it was them in my situation and did everything within there control to make me happy. At no time did I ever feel like the dealership did anything wrong, I was just the person in a bad situation. I can't stress enough how important the general manager, Joshua Fichter made me feel as thought my business and satisfactions were of the utmost importance. They have proven that when you have a legitimate problem they are in the trenches fighting for their customers to make it right. That is why they have earned my highest respect and a customer for life. Many individuals could have found all the bad in this situation, but Five Star Ford, North Richland Hills, worked so hard on my behalf there was no way I had any room to complain. Thank you again; Joshua Fichter, Ezra McDaniel, Robert Morgan, Johnny Tisdale, and the additional service advisors Odie Terry and Ron Baron for making me feel like a valued customer! More

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Went above and beyond to ensure I was happy I had an issue with a 2017 model vehicle where I was spending way more time in the service department than I should have with a brand new vehicle. Ro I had an issue with a 2017 model vehicle where I was spending way more time in the service department than I should have with a brand new vehicle. Robert, Joshua, and Rick Dike made sure that I was taken care of and worked through a deal with me to get into a different vehicle. I would say this was a very special circumstance that led to this decision, but they didn't take it lightly and made sure I was taken care of. I can't recommend these guys more for the customer service they provided to me. More

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Purchase of new 2017 F-150 I have been a Ford client for many years. I had a newer model F-150 that I was having problems with and was loosing faith in the Ford Brand. Joshua Fi I have been a Ford client for many years. I had a newer model F-150 that I was having problems with and was loosing faith in the Ford Brand. Joshua Fichter the GM for Five Start Ford NRH stepped in and worked with me and Ford to find a solution to my problem, It ended up with me buying a new 2017 F-150. The staff at Five Star took, what was a terrible experience for me and turned it into a very pleasant experience. They stood behind the Ford Product and went above and beyond in taking care of a long time Ford client. Lee Clanton made the buying process a very pleasant one. He is extremely knowledgeable and very easy to deal with. Elbert (Tut) Edwards was great to deal with in Finance. This is the 4th truck I have purchased from Five Star. I would recommend Five Star to anyone looking to buy a vehicle. They make the buying process a very easy one. Great Dealership!! More

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Well, it may have started off rough, but ended great! I was looking for a new F150 4x4 for my husband and found just what I was looking for a NHR 5 Star Ford. Crystal Sanders and John Little worked very I was looking for a new F150 4x4 for my husband and found just what I was looking for a NHR 5 Star Ford. Crystal Sanders and John Little worked very hard getting me the right truck and working with my credit union on a short holiday week. When I went to pick it up, they had found a scratch and wanted to point it out. Offered to paint but we decided to go look for a different vehicle. Found one comparable, and Crystal went out to inspect it herself before they brought it back. Since Tut Edwards and I had already completed the earlier deal (BTW the Tut Man Experience is excellent) it was a quick turnaround on the second vehicle. I was very pleased with the service. So the rough part, turns out this vehicle had an intermittent issue with the SYNC. It took several tries, and probably lots of discussions between the Service Manager Robert Morgan, Ric Calderon and Detroit, but the issue was resolved and works well now. I'd also like to thank Cameron Worthy who did a lot to facilitate appointments and rental cars. I would definitely recommend both the sales and service departments! More

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Thank you Mr Morgan and Sam pack's Five star Ford I cant put into words how overjoyed and emotional I am right now butt I had to let your company know that. That I meant your service director today mr I cant put into words how overjoyed and emotional I am right now butt I had to let your company know that. That I meant your service director today mr. Robert Morgan my children and I were stranded our vehicle ran out of gas and we were walking trying to find the closest gas station I barely had enough money to purchase gas and gas container mr. Morgan overheard my children and i speaking and offered to purchase the gas container and the gas not only did he do that he also give us a ride back to her vehicle he was a godsend to us today he was an awesome man so kind and sweet and if this is a type of individual that your company employees you have one of the kindest sweetest. Men in the world... I just wanted to let someone know that this gentleman is a true asset and a True Valuevto this world and to your company and mr. Morgan I as well as my children would like to thank you again may God bless you in so many ways...and i give him 10 stars.... More

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Great service, wonderful people. I noticed I had a screw in my tire on the way to get my daughter to softball practice. At that point it didn't seem to be leaking. My kids and I sto I noticed I had a screw in my tire on the way to get my daughter to softball practice. At that point it didn't seem to be leaking. My kids and I stopped by the QT and while I was looking at my tire, Robert Morgan the Service Director for Five Star Ford who just happened to be at QT too, asked if I was needing any help. I told him about my tire and explained that I'd get it taken care of after I dropped my daughter off. Mr. Morgan asked me to let him and his team take care of it. I drove my car right over and was met with such nice people. I later learned that they were all done for the night and actually clocked out, but they stayed and helped my kids and I with my tire. This was such a kind act and truly appreciated. Five Star Ford will be where I always go for car maintanance. They are a group of very caring individuals. I can't thank them enough for their kindness. More

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Roof leak on 2009 F150 Spoke to Josh Fichter about possible leak from the rails on the roof or the third tail light on the roof of my 2009 F140 (second new truck purchased f Spoke to Josh Fichter about possible leak from the rails on the roof or the third tail light on the roof of my 2009 F140 (second new truck purchased from 5 Star-NRHs. Sean Billhymer called to arrange a service visit. Sean explained that after my visit, they would discuss with Ford on my behalf. Ford denied the request so Sean and Robert decided to cover my repair through the dealership. Additionally, Sean reattached the front passenger seat cover onto a rail underneath. It had been dangling since my seat covers were replaced several years ago and I never brought it to your attention-shame on me. Thank you so much for going the extra mile for me. I know you had no obligation to assist me but I truly appreciate Josh and Robert's willingness to go the extra mile for me...and especially Sean for making it seem that it was no big deal for 5 Star to step up---well it is a huge deal and thank you... Extremely satisfied customer-Ron Lewis 817.431.6111 More

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Great buying experance and excellent service From the moment my wife and I arrived looking for a specific truck, Jim Fairweather was astute and made the buying experience a pleasure. During the f From the moment my wife and I arrived looking for a specific truck, Jim Fairweather was astute and made the buying experience a pleasure. During the financing Anthony Snyder,a well informative and easy going but an attentive attitude made the purchase enjoyable. Once purchased there was verious work that had to be done on the truck, which all service staff made the transition from working on our vehicle to completion of work very quick and easy. When we buy another vehicle, it will no doubt be from Five Star Ford of North Rihland Hills. Thank you to all the staff and hard working employees of Five Star Ford! More

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EXCEPTIONAL SERVICE - OUTSTANDING DEALERSHIP & SERVICE DEPT. Aug. 28, 2015 I purchased my lifetime dream car, 2015 Mustang GT w/50 year appearance package. I purchased the car at another dealership (which I will Aug. 28, 2015 I purchased my lifetime dream car, 2015 Mustang GT w/50 year appearance package. I purchased the car at another dealership (which I will not do any future business with). The car had 104 miles. On the 3rd day of ownership the car began having a serious steering issue. I brought the car to 5 Star because it was closer to my home. The service department worked daily to try and diagnose the problem. I was informed the first day that the repair may take a week or so. Apparently this was a new issue, never seen before, and they were having to consult the Ford Plant in Michigan for additional support from the plant Engineers and Technician responsible for building the Mustangs. During the second week the car was there, I contacted a Ford Corporate Liaison, Wendy, who was my point of contact between the shop, the dealership, and Ford Corporation. Ford had a corporate Engineer personally come to the dealership to assist in the diagnostics. I cannot believe the number of people involved in solving the problems with this car! I spoke to Oddie Terry, Service Drive Manager, and the Service Director, Robert Morgan,during this second week. They were not able to provide me with answers yet but they did reach out to me and assured me that they were working on it and would keep in touch with me. They were very kind and expressed that they wanted me to know that I was not forgotten. The following week I was getting pretty upset as my new car (my baby) was still down and there was no telling when she would be repaired. I called into the dealership and left a voice mail for the General Manager, Terry Rich. I explained the issues and my frustration. Even though I knew people were working on the car, I knew nothing more than I did when I took it in almost 3 weeks earlier. I received a call back from Mr. Rich within a very short amount of time. He explained to me EVERYTHING that had been done, and what was being done to try to solve this problem. There was a great deal of work and testing that was being done behind the scenes that I had no idea of. I was honestly thinking the car had been put on a back lot and forgotten. Mr. Rich assured me that was not the case. He was so very kind, compassionate, honest, and the true definition of integrity. I was highly impressed. He assured me that he would do everything within his power to resolve the issues as quickly as possible. Mr. Rich remained in very close contact with me. He understood my concerns and honestly treated me as I believe he would his own family. We discussed several "what if" situations and I felt very confident that the service department and Ford Corporation were doing everything possible to fix my car. I received the long awaited call that Wednesday that I would be able to pick up my car on Thursday. The steering problem had FINALLY been resolved and the parts replaced and tested multiple times. In addition, the mechanic found another issue with the brakes. He told Mr. Terry that he wanted to ensure that EVERYTHING on the car was in proper working order and would need a few more hours to resolve this other issue. Unfortunately I did not get the name of the mechanic that repaired the car. I did not have the opportunity to meet him. I can only hope he reads this and knows how much I appreciate all of his work and efforts as well. I cannot begin to explain my excitement when I arrived at the dealership on Thursday to pick up my "baby", my Mustang! (Yes, I actually hugged the car when I saw her.) As excited as I was to be getting the car back, I first wanted to meet this team that had been working so hard to get this resolved and thank them for their efforts. I was able to personally meet Terry, Robert, and the Ford Engineer, Brandon. Each of these gentlemen are OUTSTANDING! Five Star Ford in North Richland Hills has won me over as a customer, forever! I have owned other Fords and Chevy's through the years, and Lexus in recent years. Lexus did provide good customer service, but even they did not compare to the service and consideration that 5 Star provides. I was treated and talked to with such concern, compassion, consideration, urgency, and understanding. I know for a fact that I was not "just a customer". There was a genuine kindness and caring from these men, and Ford as a corporation, Ford really DOES care about their customers and they have proven to me that they will go above and beyond to make you a satisfied customer. Ford stands behind their product and strives to ensure the customer has complete confidence in their product. I will be a longtime customer with 5 Star from here forward. I honestly wish I had purchased the Mustang from them. I can't change the past but I sure can give them all of my automotive business in the future. I wish I had known about this website (Dealerrater.com) before I bought from Grapevine Ford. I will not be having any further business with Grapevine Ford. (Be sure to read their reviews before you consider going to them). Reading all of the other reviews and going through this experience, 5 Star Ford dealership is legit. They are absolutely AWESOME! I honestly feel very blessed and grateful for the service I received. I wish my car had not had the problems it did but 5 Star went above and beyond to fix it. They took a negative and turned it into a positive. Please consider 5 Star before going elsewhere for service or purchase. Give them a chance before you buy, I wish I had. More

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