Robert Oberding

Just had my car in for an oil change. Customer service was excellent and they kept me updated as they worked on it. Waiting area is comfortable and they even ran it through the car wash Customer service was excellent and they kept me updated as they worked on it. Waiting area is comfortable and they even ran it through the car wash before the car was returned to me. More

Helpful 0

Report | Print

Great service department , Robert O service advisor is really helpful and polite. Will definitely recommend to others. really helpful and polite. Will definitely recommend to others. More

Helpful 0

Report | Print

I have been bringing my BMW cars to Motor Werks BMW of Barrington for over 10 years. I am consistently impressed by their genuine concern for the customer. Their commitment to ensuring customer satisfacti Barrington for over 10 years. I am consistently impressed by their genuine concern for the customer. Their commitment to ensuring customer satisfaction is evident. Throughout each service process, their communication has been exemplary, keeping me informed with regular updates through email, phone calls, and text messages. Going above and beyond, they offer conveniences such as car loaners or Lyft rides back to my home or workplace. While acknowledging that dealership servicing might come with a slightly higher cost compared to local options, Motor Werks BMW took the time to sit down with me, exploring various pricing options and demonstrating a flexibility in working with customers. A particularly nice aspect is the comprehensive video report sent via email, where the actual technician working on my car explains any issues uncovered during the initial inspection before work begins. This transparency is not only refreshing but also instills confidence. As a result of my recent visit, I would like to commend two exceptional individuals from their service team, Robert Oberding and Marc Collura. Robert patiently explained processes and pricing details, always steering clear of any pressure tactics for quick decision-making. Following up on their commitment, Marc contacted me to ensure my satisfaction. Despite the scale of this dealership, Motor Werks BMW maintains an environment that feels very much like a family-run business. I've recently heard about the change in ownership at Motor Werks of Barrington. My sincere hope is that the exceptional customer service I've come to appreciate over the years continues under the new management. Thank you, Motor Werks BMW, for consistently delivering outstanding service. Best regards, Bill from Inverness, IL More

Helpful 0

Report | Print

Lance was fantastic to work with. There was never any pressure or fabricated timelines. Everything moved at a comfortable pace. I never felt like I was being sold, and I felt the info There was never any pressure or fabricated timelines. Everything moved at a comfortable pace. I never felt like I was being sold, and I felt the information I was getting was authentic and trustworthy. Lance was patient and knowledgeable. A great transaction all-around. Many thanks to Lance, Dana, and the entire team. More

Helpful 0

Report | Print

Brandon was honest and clear, we had no trouble reaching agreement. Fantastic experience. Ready to go when I arrived for the car! agreement. Fantastic experience. Ready to go when I arrived for the car! More

Helpful 0

Report | Print