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Robert Solis
Robert Solis at Germain Honda of Surprise

Robert Solis

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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5.0
184 Reviews
5.0

184 Reviews

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184 Reviews of Robert Solis

February 04, 2026

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Employee Rating

Very professional and knowledgeable! Listened to my concerns and solved the issue. Very friendly and professional More

by donnamerten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 05, 2026

Germain Honda of Surprise responded

We truly value your business and thank you for leaving us the kind review. See you next time. Best Regards, Sassha Motz General Manager

February 02, 2026

Dealership Rating
Employee Rating

Robert is an exceptional service advisor. He is always professional and friendly, and very helpful when answering questions and clearly explaining the work needed or the work done, including More

by duke623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 03, 2026

Germain Honda of Surprise responded

Thank you for the kind words about Robert. We’re proud of his professionalism and clear communication, and we truly appreciate you taking the time to share your experience. Best Regards, Sassha Motz General Manager

January 30, 2026

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Employee Rating

The team at Germain Honda is wonderful to work with! They are knowledgeable, friendly and professional. This is our third vehicle purchased here and I wouldn’t go anywhere else. From sales to the mainte More

by teriparkhurst33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Branden Cole, Marc Dettenrieder, Kevin Proo , George Bell

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Feb 03, 2026

Germain Honda of Surprise responded

Your continued business and trust in our sales and service teams mean the world to us. Our team is happy to know that we continue to deliver 5-star service and meet, if not exceed, your expectations. We look forward to delivering more amazing experiences. Best Regards, Sassha Motz General Manager

January 19, 2026

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Employee Rating

I trust this dealership with all my maintenance needs, feel safe and happy with the service. More

by cristina.gross1303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia, Alfredo (Al) Bustamante, Kristina Miranda, Todd Forbis, Kevin Proo , Maria Jimenez

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Jan 19, 2026

Germain Honda of Surprise responded

Your kind words and trust in our team to keep you and your Honda safely on the road mean so much to us all. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

January 19, 2026

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Employee Rating

This oil change with an appointment took a little over 2 hours - I was told an hour to 1 hour 15 minutes. More

by MASTA402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 20, 2026

Germain Honda of Surprise responded

We appreciate your business and feedback. Our team apologizes for the longer than anticipated wait. Best Regards, Sassha Motz General Manager

January 09, 2026

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Employee Rating

Great customer service and didn't take long for them to finish the service and the advisor Nathan showed me the multiplication inspection and explained everything More

by Daviddealba61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia, Alfredo (Al) Bustamante, Kristina Miranda, Todd Forbis, Kevin Proo , Maria Jimenez

Report | Print
Jan 12, 2026

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your recent automotive needs. We are happy your visit was the quality and informative visit our team strives to deliver to all who visit. Best Regards, Sassha Motz General Manager

January 08, 2026

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Employee Rating

Service and service tech were great. Everything was done in a timely manner and got me in and out More

by jmcook91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia, Alfredo (Al) Bustamante, Kristina Miranda, Todd Forbis, Kevin Proo , Maria Jimenez

Report | Print
Jan 12, 2026

Germain Honda of Surprise responded

We are pleased to know that your visit met, if not exceeded, your expectations. Our goal is to ensure a quality 5-star visit for all. Best Regards, Sassha Motz General Manager

January 06, 2026

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Employee Rating

Mr. Solid was extremely helpful explaining the service report and accommodating while I was at the service center. More

by jleonetti13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 08, 2026

Germain Honda of Surprise responded

Your complete satisfaction is our top prioirty. Thank you for choosig Germain. Best Regards, Sassha Motz General Manager

December 27, 2025

Dealership Rating
Employee Rating

Service was great and Robert to extra care of me. Will be back. Thank you. More

by giants19812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 08, 2026

Germain Honda of Surprise responded

Our prioirty is to ensure a quality guest experience and we are happy Robert did exactly that. Thank you for sharing. Best Regards, Sassha Motz General Manager

December 23, 2025

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Employee Rating

Robert was great to work with and made sure I was up to speed with everything needed for my car. There was no upselling, and I felt happy with the service I received! Plus, this dealership was immaculate! More

by TRACEYGRENIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 08, 2026

Germain Honda of Surprise responded

Thank you for sharing your experience! We’re thrilled to hear that Robert made the process smooth and transparent, and that you felt confident and comfortable with your service. Our team takes pride in providing honest, high-quality service in a clean and welcoming environment, and it’s wonderful to know we hit the mark for you. We look forward to serving you again! Best Regards, Sassha Motz General Manager

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