Robert Tineo | Page 3

This is the second car I've purchased at City World. James once again helped me and he was just great. He was friendly and no pressure. He knew the vehicle very well and gave me a great deal. He was ve James once again helped me and he was just great. He was friendly and no pressure. He knew the vehicle very well and gave me a great deal. He was very professional and pleasant to work with. I will continue to recommend this dealer to all friends and family.. More

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Everything went well. I was treated fairly by the sale man and we went through a negotiation process. It was quite normal for the dealers to use strategies in the process. However, what I do not like is t man and we went through a negotiation process. It was quite normal for the dealers to use strategies in the process. However, what I do not like is the dealer or manager did not keep their promise or "locked price". It is one thing to tell the customer that the price that I wanted was not acceptable; it is another thing to accept the price but all of a sudden telling me that the manager who approved the price had left and asked us to come back the next day. When I went the next day, they told me that price locked was not acceptable any more. You may choose not post my review, but I will say whenever I can my experiences. You may call me at 718-960-8307 to validate what I said here. I came back from reading the last statement and wanted to tell you that the dealership has the power to sensor my review; however, if you really care about your business, honesty and fairness is the most important factor leading to success of a company. Thank you for the opportunity. More

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To whom it may concern... I had both good and bad To whom it may concern... I had both good and bad experiences with this dealership. For example... the warning that this review/critique meet cert To whom it may concern... I had both good and bad experiences with this dealership. For example... the warning that this review/critique meet certain requirements OR ELSE it won't be accepted can only be regarded as a threat/advisory. == VERY PRESUMPTUOUS ON YOUR PART!!!! - and worthy of a revisit. I was put off by the "bribe" (that's how I viewed it) once all was said and done to provide my sales rep and the dealership with a great review in exchange for which I would receive a free detailing. The worst part is that he played the "my struggling family" card. I thought I was going to hear violins! Good Grief. The deal was done. One thing that salesmen often forget to do is put themselves in the shoes and mind-set of the person(s) they're dealing with and see things through their prospect's/customer's eyes. My last grievance has to do with the content and layout of your literature which required a tremendous amount of review and scrutiny to understand. When a prospective customer is trying to evaluate features, benefits, economies, and exactly what is being offered it should be presented in a clear, straightforward and easy-to-understand way. The customer should NEVER find that they're more confused after reading your literature than before they picked it up. I've been the the presentation and corporate communications field for many, many years and I can tell you with authority that your literature is in serious need of improvement - you'll sell more vehicles. I earnestly hope that you take my feedback to heart and that my comments are "accepted"!!!! More

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I am in the market for a Prius V. I am getting competitive bidding at several dealerships. These guys are the only ones who gave me a price they would not honor. Of course it was the lowest price competitive bidding at several dealerships. These guys are the only ones who gave me a price they would not honor. Of course it was the lowest price of the many dealerships I went to, they never had any intention of honoring it! They pulled every trick in the book. They played kind of a good cop/bad cop act, with Jimmy trying to be the nice guy, and Rob being the hard guy. I ended up getting an out the door price of 26, 900. Now we all know that "out the door" means after taxes and fees. The FINAL price. But when jimmy came back with the paper work, the price was like 900 dollars more than what we agreed on. They claimed the destination fee was not included in the "out the door" price. That is ridiculous. I repeatedly said I want to negotiate a price with all the fees and taxes included. And I repeatedly said I do not want the price changing on me at the last minute. That is the only way to negotiate without getting screwed. These guys tried to screw me anyway and wasted many hours of my valuable time. My wife and I are both very busy with work, school, and kids. We went in being up front and honest and expected the same in return. THESE ARE THE ONLY GUYS WHO DID THIS TO US. Real sleezy guys. I have to purchase credit monitoring now because they took all my info including social security number, driver id, and the rest. I would never recommend buying a car from them unless you desire to pay much more than you should. DO NOT BUY FROM THIS PLACE, THEY WILL THROW IN UNEXPECTED FEES AT THE END. I suspect any good reviews are done by the workers themselves or people who are clueless to the fact that they payed way too much for the car they bought. DONT LET THE SMOOTH TALKING FOOL YOU. LOOK UP "ROB GRUHL HOW TO BUY A CAR" ON YOUTUBE. This 6 minute video exposes all the tricks cars salesman use and how you can get the best deal on your new car. This video predicted everything they did to me. I am putting my search on hold till presidents day, and will probably go to new rochelle toyota. The guys there treated me honestly and straight to the point. They had good prices as well. Jimmy and rob, you guys lost a sale over 900 dollars. I hope business is doing well. More

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you cant find another place like cityworld toyota ,this you cant find another place like cityworld toyota ,this is a real good place to get you toyota,good services,good price,specially jimmy johnson,thi you cant find another place like cityworld toyota ,this is a real good place to get you toyota,good services,good price,specially jimmy johnson,this guys is my man,he take care me everythig,all i do just fina what i want ,and drive it home.for real man,i love cityworld toyota More

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City World Toyota was the best place to buy my car. They have a huge selection of vehicles which made it easy for me to pick out from. I want to thank Fabian Madera (salesman) who was excellent and made me have a huge selection of vehicles which made it easy for me to pick out from. I want to thank Fabian Madera (salesman) who was excellent and made me feel comfortable with my purchase. He broke things down so i could understand and answered any questions or concerns i had. I also want to thank Robert Tineo and Jose Romero who were very helpful throughout the process. I am very happy with my purchase and recommend this dealer to everyone. Im sure you'll buy a great car/suv and save alot of money like i did. More

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its was a really good experience, very comfortable with the choice i made. it is a great car which the sales team convinced me and i don't regret getting. thank you so much you guys! the choice i made. it is a great car which the sales team convinced me and i don't regret getting. thank you so much you guys! More

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What a waste of my time. After agreeing on the vehicle price and the trade in price, I get sent to the finance guy. He goes and tells me I HAVE to buy the $2500 warranty in order for the deal to go throu price and the trade in price, I get sent to the finance guy. He goes and tells me I HAVE to buy the $2500 warranty in order for the deal to go through. He also gave me an attitude about it when I said I didn't want it. He said he was looking out for my own well being LOL it's more like he is looking out for his own wallet. Please don't waste your time and effort here. I guess the people that are happy buying a car here was ok with getting suckered into buying the warranty. AVOID this place! More

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Jose was very helpful and considerate. All of the salesmen and finance officers were accommodating and made me an offer I could not refuse. I got a great deal on a lease. salesmen and finance officers were accommodating and made me an offer I could not refuse. I got a great deal on a lease. More

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I've received a very good and friendly service. I have answered your promotional mailings. Talked to Ms. Papsi and set an appointment. That was it. answered your promotional mailings. Talked to Ms. Papsi and set an appointment. That was it. More

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