Robert Whiteman | Page 3

Took my 2021 jeep wrangler to Marino Jeep for service, we found that the roof had defects in it so the service advisor Steve Cardenas helped me institute a jeep wave complaint through Jeep Wave . So I called found that the roof had defects in it so the service advisor Steve Cardenas helped me institute a jeep wave complaint through Jeep Wave . So I called Jeep Wave got a phenomenal person and got a complaint number within a week and a half. It was resolved with me getting a new top. Today July 13 I’m sitting Marino Jeep they are installing the new top just to let everybody know it does take time to replace the top because it comes in pieces. The point is at this dealership they stay on top of it. Make sure they take care of the customer that is what is lacking at many dealerships. The service department here is constantly busy people come from miles and miles around to get an excellent deal on a vehicle most of our to get excellent service. After they put their best, technician to work on it it was done perfectly fits perfectly functions correctly. If you’re looking for a shop that actually knows how to do the work not a shop where Cowboys work where they are quick to just slap things on there then this is not the place, if you’re looking for a shop that is competent and they care about their customers this is the place to go. Their service manager. Bob is also a real nice person to talk to he comes out and talk to you very personable. Everybody in the dealership surprisingly is very, very personable. Actually care about what they do. It is a pleasant place to deal with. Would highly recommend this dealership and service department absolutely the best! More

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You can buy your vehicle anywhere but finding a good service dept after the sale is key. That being said took my 2021 Wrangler Willys edition in for the last Jeep wave service,and noticed a slight anti- service dept after the sale is key. That being said took my 2021 Wrangler Willys edition in for the last Jeep wave service,and noticed a slight anti-freeze leak, told the service writer Steve Cardenas and he said "we will check it out!" Found out needed a new Thermostat part, not in stock but the next day they got it in and set up appointment. Went in at the scheduled time was immediately met by Steve and the Jeep was taken into service after a short time it was repaired and done correctly! Then noticed the soft top had a couple of marks in it causing slight moisture inside of roof, Steve was right on it, got me direct number to "Jeep wave," program and I called to get a case number. Jeep wave requested more pictures went back to dealership where Jeep was there and Lon came over to take more pictures to submit to Jeep. While at the dealership getting Jeep thermostat repaired the owner Tony Marino was walking around talking to customers letting them know they are cared for at this dealership. Then also met Bob the service manager who was friendly and concerned as I was about mu Jeep being repaired! Bottom line many dealerships are improperly run, with service dept. being sloppy and not caring disinterested employees, but here at Marino everyone in the service area and sales where I waited on comfortable couches for my vehicle were top notch! This dealer I would highly recommend, they are making sure to give the brands they sell Jeep,Dodge,Ram,Chrysler proper care after the sale! More

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The team over at Marino was extremely helpful. I worked with Kenny and multiple people from the service team and they all very helpful and generous with their time I worked with Kenny and multiple people from the service team and they all very helpful and generous with their time More

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Great deal , amazing service thank you for the help JC and Marino CJD for my new Jeep and Marino CJD for my new Jeep More

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This is my 8th car we get from Marino Chrysler jeep and dodge my family and myself always super happy dodge my family and myself always super happy More

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The absolute beat customer service. Very friendly and competent people work at Marino CJD. Great experience. Very friendly and competent people work at Marino CJD. Great experience. More

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My family and I have been working with this dealership for a total of 15+ cars throughout the years. Top Notch Sales and Service. for a total of 15+ cars throughout the years. Top Notch Sales and Service. More

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In all my years of buying cars, I’ve never dealt with a more professional person. JC went above and beyond. more professional person. JC went above and beyond. More

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Service gentleman Jose was great! !!!!! He will be the only person I deal with when bringing my car in to for any service…. !!!!! He will be the only person I deal with when bringing my car in to for any service…. More

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Dan K was an absolute pleasure to work with. Very knowledgeable and made entire car buying experience easy. Very knowledgeable and made entire car buying experience easy. More

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