Robin Bechthold | Page 7

Awesome experience! I have been shopping at Roseville Toyota for years and always dealt with Robin Bechthold for years and really enjoy his style and service! Thank you! I have been shopping at Roseville Toyota for years and always dealt with Robin Bechthold for years and really enjoy his style and service! Thank you! More

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Treated me with professionalism and friendly respect! I purchased my vehicle through the CarPro referral program, but that was only the beginning. The kindness and respect I received from everyone involv I purchased my vehicle through the CarPro referral program, but that was only the beginning. The kindness and respect I received from everyone involved was incredible. I was not the grade A credit risk. I was the opposite. Since I had not purchased anything on credit in 8 years, I had a 0 (zero) Fico score. My salesman Robin, took care of me exclusively. I was not shuffled from salesman to salesman to manager and closer. They were upfront and honest with me, and finally qualified me. Then, I went on and made an aggressive offer on a car that I wanted, not some old model that didn't sell for them. I purchased a 2017 Toyota Corolla SE. The incentives through Toyota allowed me to put a substantial down payment on the new vehicle. I knew my situation was going to be challenging, but they treated me extremely well, they were honest and very understanding. I am very happy with Roseville Toyota and my 2017 Corolla. More

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Poor Follow Through/Communication I purchased a 09', 14' Camry, 15' RAV4 AWD XLE. I even referred someone from Redding who bought a 09 Camry for his daughter from Roseville Toyota. Thi I purchased a 09', 14' Camry, 15' RAV4 AWD XLE. I even referred someone from Redding who bought a 09 Camry for his daughter from Roseville Toyota. This year, 2016, I tried to work with their internet Manager and their other internet sales associate (Dan and Robin). They failed in following through with my email messages and locating a 2016 Toyota RAV4 Limited AWD. I found the one I like at another Toyota Dealership. Later, I called the parts department at Roseville Toyota to see what they charge for labor and accessories. They were considerably higher including labor over and beyond Redding Toyota. They wanted to charge 1500.00 for Cilajet. Redding Toyota wanted 795.00. I was referred to sales, Oleg, Finance Dept. He said that he can meet the price of Redding Toyota and had a coupon for 200.00 less. (600.00 for the service--great). I tried working with him and reminding him for 3 weeks on all the above. He failed! Also there was a refund due to me for a Tire/Wheel policy and Dent policy...pro-rated. I sent a certified letter to request the refund. They did not communicate with me. They also sent the refund to Toyota Financial Services rather than sending it to me. I had to work all the hassle and contact their Finance Manager, Jessica. Of Course, she's going to protect the employees knowing full well they really fouled up in a big way. I will not do business with them any longer. They've burnt their bridges and I will deal with Hanlee or Momentum Toyota for now on in the future. The lost future business! I've spent nearly 100K there in the past years. Well that's John's problem now. Good Luck People. More

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