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Rodney Jones
Rodney Jones at Jackson Acura
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Rodney Jones | Page 3

Service Manager

Jackson Acura

10900 Alpharetta Hwy
Roswell, GA 30076

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4.7
337 Reviews
4.7

337 Reviews

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337 Reviews of Rodney Jones

January 21, 2024

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Employee Rating

Service is quick and efficient. Have expert techs, genuine parts and economical. Car service was done timely More

by Nilesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jan 26, 2024

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you found our service to be quick, efficient, and economical. Our team works hard to ensure timely and expert service using genuine parts, and we're delighted that we could meet your needs. Your satisfaction is important to us, and we truly appreciate your trust in Jackson Acura for your car service needs! If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

January 21, 2024

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Employee Rating

I was promptly greeted and was told it would take about an hour and a half to get service on my car. I grabbed a soft drink and some pretzels and in about an hour they called me. The area you wait in is More

by peggycarrano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Covino, Yvonne Russell

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Jan 26, 2024

Jackson Acura responded

Thank you for sharing your recent experience with us! We're delighted to hear that you were promptly greeted and that our team serviced your vehicle efficiently. It's great to know that you found our waiting area comfortable and inviting as well. (We're pleased that you enjoyed our complimentary concessions!) Providing excellent service and ensuring a comfortable experience for our customers is our priority, and we're delighted that we could meet your needs! If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

January 17, 2024

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Employee Rating

It was great experience and service is excellent and they are fast. I like, free car wash too. Thank you. More

by pgskiannan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dmitry Gumanov, Cameron Hilden, Nick Covino, Cody Johnson, Joey Andrews, Yvonne Russell, Harvey Jackson, Sharon Phillips, Jasmine A Willis

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Jan 22, 2024

Jackson Acura responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great experience, and we appreciate your kind words about our excellent service and efficiency. It's fantastic to know that you also enjoyed the complimentary car wash. At Jackson Acura, providing exceptional service is our priority, and your feedback motivates us to continue delivering the best possible experience for our customers. If there's anything else we can assist you with, please feel free to reach out. Your satisfaction is our utmost priority! Warm Regards, Jackson Acura Team

January 17, 2024

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Employee Rating

The service department is very helpful, experienced and friendly. I always recommend my friends to use there More

by yesimaltas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Hilden, Nick Covino, Cody Johnson, Yvonne Russell

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Jan 19, 2024

Jackson Acura responded

Thank you for taking the time to share your positive experience with our service department. We greatly appreciate your confidence in our services and the fact that you recommend us to your friends! Your recommendation speaks volumes about the trust you place in our team, and for that, we are truly grateful. If there's anything else we can do for you, please don't hesitate to reach out. Thank you for your feedback and loyalty -- Looking forward to continuing to provide you and your friends with exceptional service! Warm Regards, Jackson Acura Team

January 17, 2024

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Employee Rating

The Service from Jackson Acura is awesome. No doubt it is world class service they provide. More

by Venkat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Hilden, Nick Covino, Cody Johnson, Yvonne Russell

Helpful
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Jan 19, 2024

Jackson Acura responded

Thank you for your glowing review! It's wonderful to hear that you found our service to be excellent and of a high standard. Providing top-notch service is our priority, and we're grateful for your acknowledgment. Your feedback is truly appreciated, and we look forward to continuing to provide you with world class service! If there's anything else we can assist you with, please feel free to let us know. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

January 17, 2024

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Employee Rating

They care about your investment. Have great cars. And, a professional and excellent staff to help. More

by ellieciraldo11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Hilden, Nick Covino, Cody Johnson, Yvonne Russell

Helpful
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Jan 19, 2024

Jackson Acura responded

Thank you for your kind words! Providing a professional, excellent experience for our customers each and every time they visit is our goal, so we appreciate your positive feedback. If there's anything else you need, please don't hesitate to ask. We value your trust in Jackson Acura and look forward to serving you again! Warm Regards, Jackson Acura Team

January 17, 2024

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Employee Rating

She is rude and condescending. She is the opposite of helpful. I refuse to work with her ever again. More

by Bobbi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sergei Potapoff, Yvonne Russell

Helpful 1
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Jan 18, 2024

Jackson Acura responded

Dear Bobbi, Thank you for the candid feedback on your experience with my staff at Jackson Acura. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. You may contact me anytime to voice any additional concerns. Thank you for the opportunity to work with you. Sincerely, Rodney Jones Service Manager (678) 259-9391

January 05, 2024

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Employee Rating

Reggie went out of his way to make sure I was completely happy with my purchase. He was honest and not pushy like other salesman I have bought cars from in the past. I will only use Reggie from now on when More

by brianalane518
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Reggie Hammond

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Jan 11, 2024

Jackson Acura responded

Thank you for taking the time to share your experience with us. We are delighted to hear that Reggie went above and beyond to ensure your complete satisfaction with your purchase! It's fantastic to know that his honesty and approach stood out, making your car-buying experience a positive one. We truly appreciate your recommendation and the trust you've placed in Reggie and the Jackson Acura team. If there's anything more we can assist you with or if you have any future automotive needs, please don't hesitate to reach out. We look forward to serving you again - Enjoy your new vehicle! Warm Regards, Jackson Acura Team

January 04, 2024

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Employee Rating

I used to get great service, but with my most recent issue, I cannot get Jackson Acura to repair it, or even return my phone calls. I don't understand why, since my issue is related to an Acura TSB. More

by camachocheryl
Service Communication
Recommend Dealer
No

Other Employees Tagged: Cameron Hilden

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December 29, 2023

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Employee Rating

Professional and efficient. Sergei is the best and the service department is great including the waiting room. More

by ethomas1344
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sergei Potapoff

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Jan 02, 2024

Jackson Acura responded

Thank you for taking the time to share your positive feedback! It's wonderful to hear that Sergei and our service department continue to provide a great customer experience when you visit. We truly appreciate your kind words and your recognition. If there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to providing you with continued excellent service in the future. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

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