Rodney Resendes | Page 5

Very good they contacted me with a good offer and delivered. I had a 2011 lease they offered a new car at same payment. It has hard to refuse new car with 25 months free maintenance great deal. delivered. I had a 2011 lease they offered a new car at same payment. It has hard to refuse new car with 25 months free maintenance great deal. More

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We have been looking to buy a 2012 honda crv. After we received online quotes from dealers in the area, Silko lured us into their dealership by giving a low ball price. Thats the name of the game they pla received online quotes from dealers in the area, Silko lured us into their dealership by giving a low ball price. Thats the name of the game they play with customers. We were given a low ball price quote by Fred. After repeated calls by Fred we went from out of state to the dealership to trade my accord and buy a crv. They appraised by accord and gave us a trade in value. They wrote the trade in value on a paper and told us if i want to buy today thats the price they will offer. They wanted to rush us. Now We had the new car quote and trade in value quote from Silko. We told them we will comeback on the weekend and buy. I went in the weekend and what i experienced in the dealership was utter bullying by their unprofessional, rude, disrespectful sales manager Rodney. I felt as if i was dealing with a junk yard parts manager. If you are going to this dealership, be prepared to face the rude, unprofessional, disrespectful sales manager Rodney. At first their sales guy Christopher Casey, kept on asking about what monthly payments we wanted, inspite of us telling that we want a good price on the car + financing and not really worried about montly payments.The way he kept repeating montly payments seemed to us that he was trained only on montly payments. Thats the name of his game. We selected the car from their lot and we told them we will buy today. They go back and forth with the sales manager Rodney and said that they will reduce the trade in value that we discussed couple of days ago by $2500 and we cannot honor you the quote that Fred, their internet manager gave. they told us that the quote that Fred gave us has no value and is insignificant. We even showed the rude sales manager the quote and he did not want to look at it and kept abusing us by saying ' we are bad customers as we shop around' and he said many other disrespectful comments which are uncalled for. While all this was going on, we asked to see Fred, who sent the quote and kept calling us. We were told he was gone for the day which we dont believe. We sent him email about this issue, he did not even respond as a courtesy which meant he knew it all the way. THEY DO NOT HONOR THEIR OWN QUOTES. ITS A LURE TO GET YOU INTO DEALERSHIP. Its a game that Silko honda plays. Lower ball customer online, get them to dealership, bully them around, if you dont buy from them-they abuse you verbally disrespectfully.We wonder if there is an upper management on top of everybody here. If there is one, we just have an advise, that when you treat a customer badly, you not only lose the customer, but lose their friends, family's new car purchase, service etc. Immediately after we left, we went to colonial honda dealer in the area and purchased the honda crv at a lower price than what silko gave us and they also honored the trade in value that we originally discussed. Silko is not the only honda dealer in the area. so who ever is looking to buy a honda, do your own research and there are other good respectful dealers. we told our friends who wanted to buy crvs to not to waste time with Silko. they eventually bought from where we bought. Silko not only lost our business and future business by our friends, they lost our respect too. More

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I visited Silko with intention of buying a preowned CRV but ended up with a Subaru Outback which was in excellent condition. After closing the deal and having a very pleasant experience with everyone, Joe but ended up with a Subaru Outback which was in excellent condition. After closing the deal and having a very pleasant experience with everyone, Joe, Nathalie and Rodney, they found out they didn't have the title. The bank hadn't yet released it. Most people would have gone elsewhere but I hung in waiting three weeks for the title to arrive at Silko, calling every other day to see if it had arrived. Rodney did an excellent job of calming down my frustrated mood. When the title finally came and I was finally able to finish the financing paperwork, I found out that Rodney had discounted the cost of the car because of the lengthy inconvenience. I was very grateful! Even during the initial negotiations and discussion with Nathalie, I never felt any pressure like you usually encounter at most dealerships. Discovering Silko was a positive, memorable experience even though I didn't leave with a Honda. I highly recommend this attentive yet non pressure dealership which treats everyone fairly. More

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I just recently helped my daughters friend purchase a car from SILKO. It was a very pleasant experience. The sales person Matt Skinner, made us feel like you had always been a customer and you were going to from SILKO. It was a very pleasant experience. The sales person Matt Skinner, made us feel like you had always been a customer and you were going to be treated right no matter. He was right. We came in with a goal on what to spend and the SILCO Team hit it right on the nose. When we came to an impass Steve Baker and Rodney Resndes made it happen.They could have said "No finall answer" But they didn't.They did their job and came out with the best results for all. When it came to the finance portion Nathalie did her magic. This was a chore and a half for her because your new system wasn't co-operating. No matter what,she was going to get thru this and she did with flying colors,and the whole time with humor. It made our day. I can't say enough about our "GRAND ADVENTURE WITH SILKO". I guess the the only way I can express my gratitude is with a sincere "THANK YOU". Bill Barstis. More

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Third new car purchased at Silko Honda. This is a FIVE STAR dealership. All of the employees I have been in contact with, from the salesman too the service department are just a nice group to deal with. A STAR dealership. All of the employees I have been in contact with, from the salesman too the service department are just a nice group to deal with. At this dealership "The price is Right". Best lease program I could find any where in eastern Ma. Take the time to visit them first or last and if you purchase a new or used car at Silko, we know you will be happy you did. John & Doris More

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Silko was great. We went there to buy or lease a new accord. We ended up leasing one. The atmosphere seemed pretty casual and we personally did not feel pressured into buying a car. Our salesman Joe accord. We ended up leasing one. The atmosphere seemed pretty casual and we personally did not feel pressured into buying a car. Our salesman Joe was very good. The management team was good to us as well. Overall we had a great experience. Go Silko!!!! More

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I always recommend Silko Honda whenever a friend or relative mentions they are looking for new car. My husband and I have now gotten 3 cars and a minivan from them over the years, and their service is relative mentions they are looking for new car. My husband and I have now gotten 3 cars and a minivan from them over the years, and their service is unquestionable. I have not had a bad experience, in fact, I find they go out of their way to assist me. My husband called about a part this morning and the next thing I know, he is getting in the car for the drive, because they made time right away. We live in Rhode Island, so it is a drive, but it is worth it. As a woman, I was completely taken advantage of at the last dealership I went to. While I did realize it a couple years into my outrageous payments, it wasn't until Joe at Silko gave me a dose of brutal honesty about the situation and helped me remedy the issue. Not only did he get me into a more reliable car, my payments were lower! Recently, my husband and I went in becuase we needed to get a bigger vehicle for our growing family. TJ met us with a smile and showed us our options, answering any questions we had. Rodney and Joe were there, made themselves available to us for any additional questions or concerns,and were courteous, friendly and professional. When we went back to sign the paperwork, Joe again was available and gave us his undivided attention. Matt Sherman helped us with our registration and he and Adam even assisted us with figuring out how to work the navigation system, the rear entertainment for the kids, etc. They did not want us to be confused with all the new additions and offered their assistance at any time if we had questions, which we did take them up on and they were again friendly and available. I highly recommend Silko Honda. More

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