Roland Felipe
Roland Felipe at Southern Nissan Chesapeake
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Roland Felipe | Page 5

Service Advisor

Southern Nissan Chesapeake

3417 Western Branch Blvd
Chesapeake, VA 23321

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4.8
112 Reviews
4.8

112 Reviews

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112 Reviews of Roland Felipe

May 07, 2024

Dealership Rating
Employee Rating

"Prompt and professional service, exceeded my expectations. Highly satisfied with the quality of work done." More

by Cecemcfadden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

May 08, 2024

Southern Nissan Chesapeake responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 07, 2024

Dealership Rating
Employee Rating

I like the service and professionalism. Cost of what's need to be done, I have to wait after this next job that need to be done. Like the knowledge Roland have in explaining work needed. More

by rabbit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2024

Southern Nissan Chesapeake responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 07, 2024

Dealership Rating
Employee Rating

Professional, courteous, clean, explained work needed and done in detail Provided loaner vehicle for use during repair More

by thesoccerlife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Wolf, M'Tazi Payne

May 08, 2024

Southern Nissan Chesapeake responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 07, 2024

Dealership Rating
Employee Rating

Great work. I like the thorough, written report shared at the end of the service. Questions asked were answered with sufficient clarity. More

by vinniehoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

May 08, 2024

Southern Nissan Chesapeake responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 06, 2024

Dealership Rating
Employee Rating

Customer service is great. If I'm waiting the service lounge is always clean. If I leave, I am kept aware by text what is going on with my vehicle. More

by teesdolfn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

May 08, 2024

Southern Nissan Chesapeake responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 05, 2024

Dealership Rating
Employee Rating

Great customer service, JOE HELPED ME OUT SO MUCH THANKS JOE. Thank you NISSIA. FOR A GREAT EXPERIENCE More

by tips2323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne , Joe

May 08, 2024

Southern Nissan Chesapeake responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 04, 2024

Dealership Rating
Employee Rating

The service department only recommends the required service. The video sent made a difference in my decision to have the car repaired. More

by CHERYLWBONNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

May 08, 2024

Southern Nissan Chesapeake responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 04, 2024

Dealership Rating
Employee Rating

People are curious and polite to customers doing their best. prices are fair for repair parts for car. Only I see what’s wrong it service wait time is to long. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

May 08, 2024

Southern Nissan Chesapeake responded

Thank you for taking the time to provide us with this feedback.

May 04, 2024

Dealership Rating
Employee Rating

On this visit I had an issue with my AC and to my surprise my back calipers had seized and Ms.Payne was able to explain everything in a easy to understand fashion and made explained the pricing very More

by TedChaney3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

May 08, 2024

Southern Nissan Chesapeake responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 03, 2024

Dealership Rating
Employee Rating

I always walk out of this particular service center extremely satisfied. Their customer service is outstanding and I've never had an issue with any of their services completed. More

by JSGUZM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

May 03, 2024

Southern Nissan Chesapeake responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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