Roland Felipe | Page 6
Service Advisor
Southern Nissan Chesapeake
3417 Western Branch Blvd
Chesapeake, VA 23321
87 Reviews
Write a Review87 Reviews of Roland Felipe
April 23, 2024
M’Tazi is the best service advisor there! Goes above and beyond to help and is knowledgeable. Goes above and beyond to help and is knowledgeable. More
Other Employees Tagged: M'Tazi Payne
April 23, 2024
I have always liked this de art let. They are competent and deliver as promised. They are competent and deliver as promised. More
Other Employees Tagged: M'Tazi Payne
April 21, 2024
Great experience. The service writer was professional and extremely. knowledable..he is the reason I will be returning. The service writer was professional and extremely. knowledable..he is the reason I will be returning. More
Other Employees Tagged: Quan Moore, Kym Bowen, Lisa Wolf, M'Tazi Payne
April 19, 2024
Great dealership have no problems with D*** excellent service. Very prompt and professional. Ook to the horizon, get all directions. service. Very prompt and professional. Ook to the horizon, get all directions. More
Other Employees Tagged: M'Tazi Payne
April 19, 2024
Taz and her team was amazing. They was able to service two (2) of my vehicles in record time. Her "assistant" (Rolando)was attentive, receptive, and courteous to my needs. His man They was able to service two (2) of my vehicles in record time. Her "assistant" (Rolando)was attentive, receptive, and courteous to my needs. His mannerisms were impeccable, it's just GREAT to get outstanding customer service and not feel uncomfortable/uneasy. More
Other Employees Tagged: M'Tazi Payne
April 17, 2024
I just want to say I’m very happy with their service. I thank you I thank you More
Other Employees Tagged: M'Tazi Payne
April 16, 2024
I purchased my titan from your dealership and always bring it there for service. Your employees are generally very friendly, courteous and try to be helpful. Unfortunately I've experienced frustration bring it there for service. Your employees are generally very friendly, courteous and try to be helpful. Unfortunately I've experienced frustration multiple times when I've had issues. I noticed bolts missing in my tailgate and some mounting brackets under my hood. I was told that it was my problem and not covered. I purchased my truck new. I did not remove them. This is a quality control issue. I reached out to one of your sales managers concerning some inconsistency in my clear coat. He provided a subcontractor contact info. That contractor refused repairs. When I brought this to the sales managers attention he showed no interest and wouldn't discuss further. I purchased the clear coat protection from Nissan. Nissan. Your subcontractors are a reflection of you. Why purchase the added protection if no one will honor the agreement? Lastly during my latest visit I learned squirrels had eaten a significant portion of my wiring. Whereas your technician was helpful and thorough. He also found the situation amusing. He especially found amusing how much he and the dealership were going to charge for repairs. This displayed a lack of professionalism. I like your dealership and most of it's staff. Improvement could be made in how customers issues are resolved. More
Other Employees Tagged: Lisa Wolf, M'Tazi Payne
April 16, 2024
Professional in auto service delivery. Have used them sonce 2020. I am stuck with them for now. Have used them sonce 2020. I am stuck with them for now. More
Other Employees Tagged: M'Tazi Payne