Ron Karolick

Honestly like every other dealer, all they care about is selling the car out and then they do not even worry about what they promise the customer, well at least my salesman has been acting like that. And wh selling the car out and then they do not even worry about what they promise the customer, well at least my salesman has been acting like that. And when I come out telling them something they take the the help that they gave. You don’t do that as a buying customer they are there to help and try to sell the vehicle to you. But I guess some of them are there to seek and than after not care about the customer. Even finance I am very upset, frustrated, and will not even doe they have helped me get my vehicle with no down payment, but I have trade it my vehicles for more than was actual price. Now they don’t even try to help. Sales man just likes to seek vehicle than not care. Finance I feel the same way now. More

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Worst place to do business with. They will lie and even delete phone records to cheat you out of your hard earned money. I don’t think they even know what it’s like to work hard for They will lie and even delete phone records to cheat you out of your hard earned money. I don’t think they even know what it’s like to work hard for money. They are crooks, stay away. More

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Service team was helpful and courteous as always. They take the time to make sure you get complete satisfaction before you leave. They take the time to make sure you get complete satisfaction before you leave. More

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Dina has been wonderful in every way with my service with my 2022 Corvette.From waiting on a part to transportation while my car was in the shop. Thanks a lot Dina my 2022 Corvette.From waiting on a part to transportation while my car was in the shop. Thanks a lot Dina More

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Nathan is AMAZING!!! He corrected our previous issue and went above and beyond to make sure we were taken care of and satisfied with our service. He communicated with us and explained everything in detail. went above and beyond to make sure we were taken care of and satisfied with our service. He communicated with us and explained everything in detail. Thank you for EXCELLENT service and making us happy. We will definitely return for future service. More

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HORRIBLE!!! I live 10 minutes away but will NEVER bring my truck here again! Dropped off at 8am for scheduled appointment and NO communication through out the day! It’s now 6:30pm and no one in service kno my truck here again! Dropped off at 8am for scheduled appointment and NO communication through out the day! It’s now 6:30pm and no one in service know anything! Telling me that whoever handled my truck has left for the day! Really? I need my vehicle for work in the a.m. Will definitely be going back to Koons!!! VERY DISAPPOINTED More

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Worst experience ever. Brought my 2012 Chevy Volt in for service to address vehicle not charging issue on 01/20. Referred to Gaithersburg by Sadie Finnyfrock at Criswell Thurmont. Received call indicating v service to address vehicle not charging issue on 01/20. Referred to Gaithersburg by Sadie Finnyfrock at Criswell Thurmont. Received call indicating vehicle was repaired & ready. Arrived 01/23/2021, paid bill & when starting vehicle was greeted with same 'Service High Voltage Charging System' warning as when vehicle was brought in. Immediately returned vehicle to service rep Shawn Reynolds who, after talking with from who he told me was a service technician stated further diagnostics were to be performed to source issue & he would get back to me. Left vehicle in Criswell’s possession. Vehicle never left parking lot nor even put in drive, warning popped up immediately when starting vehicle. That was on 01/23/2021. During my conversation with Shawn, he was more interested in having me talk with a sales rep to replace rather than service my vehicle. Asked me twice if I wanted to talk with sales representative, I declined both times. From 01/23 through 02/17, 3 ½ weeks no calls concerning status of my vehicle were received. When I called Shawn on 02/17/2021 he told me he was going to test drive vehicle on Saturday 2/20 to make sure it was working properly before I picked it up the following week. Couldn't explain why if vehicle was ready, why. he hadn't called. Said he would call me Monday 02/22/21. No call. I called on 02/23, Shawn indicated main battery needed replacing at a price of $12,000. I declined service. Told what service had been performed initially was first step in determining issue with vehicle not charging. It is obvious no other diagnostics were performed nor my vehicle even looked at again between 01/23 and my eventual 02/26 pick up date from a service standpoint, sans trip to body shop. How do I know that? If any further diagnostics had been run technician would have found error codes associated with charging module, reprogrammed module to clear errors and vehicle would be able to charge. I brought vehicle to another dealer location and had that service performed. Vehicle has been charging properly since. What was done between 01/23 through 02/26? $3,000 worth of body damage to passenger side which I didn’t discover until arriving home after 02/26 vehicle pick up. How do I know the damage cost? Criswell, on or about 02/09 damaged vehicle, brought vehicle to their body shop to have repair estimate generated. When brought to Shawn’s and Mike McCormick’s attention damage was dismissed and deemed not Criswell responsibility. Vehicle did not have body damage when left in Criswell’s care on 01/23. Vehicle was damaged, representatives then hide damage and repair estimate. I understand vehicles get damaged at times at Criswell, other dealers as well. Mike McCormick in an email stated "and that we leave your vehicle in better shape than what we got it in” and inferred body repair quotes are a normal service Criswell provides to customers when bringing vehicles own for mechanical repairs. Vehicle was damaged after it was left in Criswell’s care and repair estimates are not normal business practice. Inference indicating otherwise is both disingenuous and untruthful. To say I'm disappointed in Criswell permitting my vehicle to be damage while in it’s care then passing it off without taking ownership and repairing it is an understatement. No one responding, including general manager to emails is in my opinion unprofessional, fully displays Criswell’s lack of honesty and integrity. Trusted Criswell with my vehicle. Will not make that mistake again. I will recommend friends, family and acquaintances look elsewhere for vehicle service and purchases. Not holding Criswell responsible for vehicle failing to repair vehicle, extended holding period of 5 ½ weeks for service and body damage is however on Criswell. Criswell Auto should step up, take ownership of body damage done while vehicle was in its possession and repair vehicle. More

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Howard and I, purchased a 2013 Jeep Grand Cherokee Trail Howard and I, purchased a 2013 Jeep Grand Cherokee Trail Hawk from Criswell in Gaithersburg, and were overly impressed with the helpful, supportive, Howard and I, purchased a 2013 Jeep Grand Cherokee Trail Hawk from Criswell in Gaithersburg, and were overly impressed with the helpful, supportive, friendly welcoming staff and service we received on top of a Mint shape, super clean vehicle with the car history and everything we needed to know about the car before the start of the process. I am overly blessed and thankful for Kerry Hughes, taking his time to help with the whole process of getting the Jeep Hassle free and for the overall price/quality of the vehicle, and the Satisfaction of everything 🙌 I'd Definitely recommend buying a vehicle from this dealership to Anyone who is considering another vehicle 😀 Thank you so much again ❣ More

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The worst automotive service I ever been through. Service writer Danny knows nothing about automobiles. I bring my 93 GMC Custom Craft Suburban in to have a connect and cruise package installed. (new engine writer Danny knows nothing about automobiles. I bring my 93 GMC Custom Craft Suburban in to have a connect and cruise package installed. (new engine and transmission 21K) He tells me 3 to 5 days and and gives me a courtesy car until finished. Twelve weeks later and a second service writer its still not right and they won't return my calls. Ron Carolic, my new service advisor and the current service manager is a arrogant fool that is only interested in getting the serviced cars out of the shop and the bill paid as soon as possible weather finished or not. Had many words with him and then my courtesy car turned into a rental. I was told each Friday, for four weeks straight, one after another to come back next Friday and my truck was to be done. I had to fly in from TN and each time only to then find out it wasn't done and yes I called to confirm . Unreal Then when it came time to pay the bill, it turns out that he had added all kinds of extras to it that should have never been listed or included in the first place. ( Its called padding the bill in the automotive industry) My original estimate went from 21k to just under 28k due to this practice. Mind you, he hadn't showed me the bill yet, only told it to me. Then we haggle with the total and he takes off 6200 from it bringing back close to the original figure. You think all is OK at that point. Nope. I get my truck and only make it three miles from Criswell and the Transmission line blows off. They toe it back and I fly home for another week. I have my glasses now and look over the invoice and that is when I found out Ron had padded the bill with all kinds of things that I was never to have been charged for. Courtesy car turned into a rental for eight weeks even though the time delay was all their fault. Extra parts that were never approved or needed, toe bills from a sub let out fit they sent my truck to, this just to name a few. They also were to cover my travel expenses for each of my five flights back to pick up my truck but it wasn't done. Nope, not a cent. Close to 1k in travel expenses due to thier incompetence and their response was, its not their fault that I live where I live. They didn't budge on the bill and they got thier original figure of 21k. So my 3 to 5 day job is over 12 weeks. Then I pick it up , drive it 8 miles this time and another trans line leak, Mind you my 27 year old antique truck never had any leak, ever and now has had two major trans spills in less then two weeks. Had they properly road tested this would not had happened. I tighten the fitting ( me 60 years old) then drive it home 700 miles. I hook up soft ware to transmission only to fine out that their Master Tec, Luke had programmed the Transmission with all the wrong information which is why it was shifting hard/wrong. He had the wrong ratio ring and pinion, tire size, engine red line settings.{ set to 9k and should had been set to 5200) This is basic 101 stuff that they couldn't even get correct. Me being 700 miles away from Criswell now my warranty tells me I must get prior approval to take it to another shop for repair. They will not return my calls. Service advisor -Danny Service Manager - Ron Carolic General Manager- Kevin Shout I had given a deposit to buy a new String Ray. I canceled my order and will never due business with Criswell again due to this unacceptable group of con men. Harry Criswell, I knew you back in the late eighties, you were actually a client of mine for 13 years. This would had never happened had you been still running the dealership. How times have changed. Rate the people? They do not deserve a rating! Apparently the Connect and Cruise package that they recommended and sold to me is not the right one for my Truck and will have to be swapped for the correct one for everything to work correctly. During its 12 week stay while under their care an exhaust vender they shipped my truck to returned my truck to Criswell with a crushed drivers door, Neither Criswell nor the exhaust shop would accept blame for the damage. They did both agree that I didn't give it to them that way but both pointed fingers at the other leaving me with no answer and over $8000.00 in body and paint damage. I haven't enough words to describe these three stooges... More

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My 2018 truck needed service and was told to go to service and ask for Dina and she told me she didn’t have time for me and threw her arms up and walked away. My family and friends have always used cr service and ask for Dina and she told me she didn’t have time for me and threw her arms up and walked away. My family and friends have always used criswell for our chevys, jeeps and Honda’s; over twenty cars and it’s because of Richard Beckett. Richard is the only salesman I trust to buy a car from and it’s unfortunate that I’m questioning ever buying from criswell again because of Dina in service. More

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