Read Reviews Criswell Chevrolet

Criswell Chevrolet

Criswell Chevrolet

503 Quince Orchard Road
Gaithersburg, Maryland 20878


(888) 385-3977

Manufacturer: Chevrolet

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.9
  • Pricing:

    4.8

24-Month Rating

based on 301 reviews

4.9

4.9 out of 5

307 lifetime reviews

Criswell Chevrolet

Most Reviewed Employees

  • Mike FurmanMike Furman
    New Vehicle Sales mfurman@criswellauto.com
    87 reviews
  • Stefan KubeStefan Kube
    New Vehicle Sales Consultant skube@criswellauto.co...
    63 reviews
  • Jackie WellsJackie Wells
    Criswell Finance Specialist jwells@criswellauto.co...
    16 reviews
  • Don BooneDon Boone
    CriswellFinance Specialist dboone@criswellauto.co...
    14 reviews
  • Dan DraytonDan Drayton
    New Vehicle Sales ddrayton@criswellauto.com
    13 reviews
  • Brian GeistBrian Geist
    General Sales Manager bgeist@criswellauto.com
    12 reviews
  • Peter EatonPeter Eaton
    New & Pre-Owned Sales peaton@criswellauto.com
    12 reviews
  • Tim MauroTim Mauro
    Pre-owned Sales Consultant tmauro@criswellauto.com
    12 reviews
  • Greg HoffmanGreg Hoffman
    Criswell Finance Specialist greghoffman@criswellau...
    11 reviews
  • Richard BeckettRichard Beckett
    Pre-owned Sales rbeckett@criswellauto.com
    10 reviews
View All Employees

Cars For Sale by this Dealer

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Certified: Criswell Chevrolet

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Criswell Chevrolet has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Criswell Chevrolet

Criswell Automotive began as a family owned Chevrolet dealership in Gaithersburg in 1972. Today, we’re still a family owned and operated business that has expanded to two locations and multiple dealerships including Chrysler, Jeep Dodge, Ram, Honda, Nissan, Fiat, Chevy Commercial Trucks and Isuzu Trucks.At Criswell, you, the customer, are our first priority. Criswell's goal is to lead the way in providing our customers with outstanding sales and service. Our success is due to an excellent employee team that is committed to providing our customers with outstanding sales and service. We are very proud of our customer retention rate with over 70% of our customers being repeat or referral buyers. What does this mean to you? Whatever your needs - from award-winning New vehicles, to high quality Certified Used vehicles, to our state-of-the-art Service Facilities - Criswell Auto has trained professionals ready to give you exceptional customer service and satisfaction.
Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 7:30 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 12:00 PM - 5:00 PM


Service

Monday: 6:30 AM - 9:00 PM

Tuesday: 6:30 AM - 9:00 PM

Wednesday: 6:30 AM - 9:00 PM

Thursday: 6:30 AM - 9:00 PM

Friday: 6:30 AM - 7:30 PM

Saturday: 8:00 AM - 6:00 PM

Sunday: Closed


Our Amenities

Free WiFi Free Coffee
After Hours Drop-Off Instant Financing
Cable TV Parts Store
Customer Lounge Area Shuttle Service
Drive-In Service Television
Express Service Vending Machines

johnpanzarella
5/18/2013 12:57:05 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Frank DestefanoFrank Destefano
Brian GeistBrian Geist
Jackie WellsJackie Wells
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Criswell Chevrolet :

Just wanted to say how much I enjoyed my experience purchasing my first (hopefully of many to come from Criswell) Chevy from your dealership. Everyone was very helpful, kind & cooperative, I will definitely recommend Criswell to all of my friends & associates - great job (special prop goes out to Frank D. - thank you Frank).

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pfh01
5/16/2013 7:45:38 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike FurmanMike Furman
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Criswell Chevrolet :

I was referred to Criswell Chevrolet and specifically Mike Furman buy a friend and coworker. It was an absolutely fantastic experience. Of all of my similar experiences at car dealerships over the years this was by far the best one.

Everything was made simple and comfortable. I drove away feeling great.

I will recommend Mike to everyone I meet looking to buy a new car. .

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claymont9
5/15/2013 1:00:37 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike FurmanMike Furman
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Criswell Chevrolet :

I had heard about Criswell Corvette through other Vette owners in my area. I sent a request online for pricing and information about a new 2013 60th Anniversary Grand Sport. Within minutes Mike Furman had contacted me and we began the process. I visited with Mike and we were able to make the deal, get the car detailed, arrange and execute the paperwork and we were out the door in less than three hours. Mike Furman is a great and knowledgable Corvette authority and an even better salesman. You will not go wrong with Mike Furman and Criswell Corvette.

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terriek
5/7/2013 8:15:44 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Stefan KubeStefan Kube
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Criswell Chevrolet :

We walked in 20 minutes before closing on a Sunday, and drove home in a new car. Stefan was pleasant to work with, and didn't try to sell us dealer financing or anything else we didn't need. He made car buying easy.

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pickettenator
5/6/2013 3:00:10 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Frank DestefanoFrank Destefano
Gary MoserGary Moser
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Criswell Chevrolet :

Great experience with Frank and Gary! Frank was very patient and helpful and was willing to work with us on our price. He also did a good job listening to what we were looking for instead of trying to push us to a car we didn't really want.

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alapp88
5/6/2013 1:24:49 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike FurmanMike Furman
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Criswell Chevrolet :

Mike Furman made the sales process of my new vehicle a breeze. I would recommend him to anyone. Not only is he a great salesman, but a great person. He was more than willing to work with me until I found the vehicle that I wanted.

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jude44
5/5/2013 2:04:29 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Gary MoserGary Moser
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Criswell Chevrolet :

I was very happy working with Gary in negotiating a fair and reasonable price for my new car. He was very patient with me and that is sometimes hard to find.

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smurf118
5/1/2013 3:51:38 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Frank DestefanoFrank Destefano
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Criswell Chevrolet :

My buying experience with Frank was great! He was soo helpful and very honest with everything. He is not a beat around bush kind of guy, and I appreciated that. You sometimes get salesmen that are trying to get you the buy the lastest, greatest, and of course more expensive, but Frank would be able to find the car that is in your budget, which is great! I am definitely coming back to Criswell and specifically back to Frank for my next car!

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mpscalzi
4/8/2013 2:33:50 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike MartinezMike Martinez
Gary MoserGary Moser
Kevin SzotKevin Szot
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Criswell Chevrolet :

Recently purchased a Suburban from Criswell Chevy. The purchase process could not have been easier! Criswell has great inventory, great prices and great associates. I never felt pressured and they had all the paperwork done quick and had me out of the dealership in no time. Would highly recommend you stop by Criswell if you are in the market for a Chevy.

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abeokid
4/5/2013 12:44:32 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike MartinezMike Martinez
Gary MoserGary Moser
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Criswell Chevrolet :

This dealership will work to earn your business and negotiate prices, which is the number one reason I would recommend them for new car sales. I made numerous phone calls to different dealerships while looking for my vehicle and by far Mike Martinez was the easiest to talk to on the phone and get the answers I was looking for. He was up front about the numbers, answered all my questions and was friendly through the whole process. Bottom line though, if you're looking for a deal and aren't afraid to ask for it, the guys at Criswell will work with you to make it happen.

Matt Moser

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