Ronald Lazo | Page 2

I've been coming here for many, many, years and bought my first new Infiniti and then this second new Infiniti -- why is it underlined in red? -- here and have always had them serviced here. I have driven first new Infiniti and then this second new Infiniti -- why is it underlined in red? -- here and have always had them serviced here. I have driven very little mileage for the almost three years of Covid, so have low mileage. More

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Mr. Rudy Ruiz has always been an outstanding person. We always enjoy our visits at Infiniti Van Nuys because of his unparalleled pleasantness, knowledgeability of the task at hand, superb professionalism a always enjoy our visits at Infiniti Van Nuys because of his unparalleled pleasantness, knowledgeability of the task at hand, superb professionalism and uber kindness. Thank you. Edgar (mechanic) did an outstanding job with our car. Thank you. Kevin was the young man who greeted us and took our car. He was very kind and helpful. Thank you. Mr. Ronald Lazo – it’s always been a delight to see Mr. Lazo and talk to him. He’s a great boss to his employees. Thank you. Grigor – we miss him!!! We saw him when we took our car and even if he doesn’t work there anymore—he’s still very helpful. Thank you. Mr. Jose was very helpful and did a wonderful job cleaning our car. Thank you. Sabrina (operator) has always been very friendly and helpful over the phone. Thank you. Joanna (cashier) was very kind and helpful. Thank you. More

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The best ever, I would recomend to anyone. Car was clean when I got it back Miguel is the best. Car was clean when I got it back Miguel is the best. More

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FRIENDLY,CLEAN, EFFIECIENT COMFORTABLE, THEY MAKE YOU FEEL AT HOME WHILE YOU WAIT, GREAT COFFEE FEEL AT HOME WHILE YOU WAIT, GREAT COFFEE More

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Wonderful customer service my vehicle was done just in time as I was told Fernando kept me updated until with my service thank you Fernando time as I was told Fernando kept me updated until with my service thank you Fernando More

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Prompt servics and everyone was a pleasure to work with. My car was clean when I got it back. I will be going back for sure My car was clean when I got it back. I will be going back for sure More

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These guys are definitely better than Infiniti of Glendale. Glendale employed shady bait and switch tactics to get you in the door in my experience (sending out promotions that weren’t honored when y Glendale. Glendale employed shady bait and switch tactics to get you in the door in my experience (sending out promotions that weren’t honored when you showed up). Van Nuys doesn’t do that. They honor the promotions. However, they do tend to upsell/upcharge you for services that you may not need and/or quote prices that don’t reflect what they’re ultimately willing to charge you. They just want to see your reaction and hope you’re willing to pay their perhaps inflated cost. Because of this, it becomes a negotiation which is a hassle and doesn’t inspire confidence or necessarily make you feel good about the experience. I think pretty much every place does this however I’ve found that Van Nuys just does it less. Not exactly a ringing endorsement but… Not nothing either. They have a clean waiting room and awesome coffee. That’s not nothing either! More

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Infinity of Van Nuys is a great place to purchase and maintain your vehicle. Professional, precise and courteous are the three words to describe them. maintain your vehicle. Professional, precise and courteous are the three words to describe them. More

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Outstanding customer service I will definitely tell my friends and my family about the great experience I received at Infinity Of Van Nuys thank You for your great service. friends and my family about the great experience I received at Infinity Of Van Nuys thank You for your great service. More

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Dependable and professional for years,just like you Dependable and professional for years, just like you would hope. Makes me want to buy another Infiniti when this one wears out, but they tend not Dependable and professional for years, just like you would hope. Makes me want to buy another Infiniti when this one wears out, but they tend not to. More

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