The sales manager wrote a got for my cost on Friday.
When I went to purchase the car he raised it by $1500.
Secondly,
The infotainment system fails every 20 minutes and has to reboot making navigatio
When I went to purchase the car he raised it by $1500.
Secondly,
The infotainment system fails every 20 minutes and has to reboot making navigation so frustrating.
The sales manager didn’t
Talk to me on the phone when I called.
He is mean spirited and now I am stuck with a faulty car.
I will always tell others about your below par dealership.
Dana
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by danalou
Verified Customer
Verified Customer
Jun 03, 2026 -
O'Steen Volvo Cars of Jacksonville responded
Thank you, Dana, for taking my call today. I'm glad we had the opportunity to speak, and I look forward to working with you next week when you return from your trip to address the issue you're experiencing with the infotainment system. I also look forward to reviewing and clarifying any questions or concerns you may have regarding vehicle pricing. Have a safe and enjoyable trip. As we discussed, we will work together to get everything resolved when you return. Thank you, and I look forward to speaking with you again next week. Ross Erler
Excellent dealership with a great reputation.
Putting the deal together was very smooth. Great car.
Putting the deal together was very smooth. Great car.
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by lahinch18
Verified Customer
Verified Customer
Jun 01, 2026 -
O'Steen Volvo Cars of Jacksonville responded
Thank you for your kind words! We're delighted to hear that you had a smooth and enjoyable experience with our dealership. Our team works hard to make the car-buying process as easy and stress-free as possible, and we're glad that showed throughout your purchase. Congratulations on your great new car, and thank you for choosing O'Steen Volvo Cars of Jacksonville. We appreciate your business and look forward to serving you again in the future!-AS
Super easy to work with and very knowledgeable and
courteous. The entire purchasing process was smooth and quick
courteous. The entire purchasing process was smooth and quick
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by mike@thedingos.net
Verified Customer
Verified Customer
Other Employees Tagged:
Hong T
May 28, 2026 -
O'Steen Volvo Cars of Jacksonville responded
Thank you for the wonderful review! We’re so happy to hear that you had an easy and smooth purchasing experience with our team. Providing knowledgeable, courteous service while making the process quick and stress-free is always our goal. We truly appreciate your support and hope you enjoy your new vehicle for many years to come!-AS
I couldn’t have asked for a better experience.
Selma and Ross were amazing and flawless. They made this experience easy. I truly appreciate their attentiveness and how they met my needs. For a min
Selma and Ross were amazing and flawless. They made this experience easy. I truly appreciate their attentiveness and how they met my needs. For a minute I thought I wasn’t going to stick with Volvo, after having least eight previous Volvo’s,until my encounter with Ross and Selma. They were amazing and helpful. I love my new car and I am glad that I stuck with Volvo for another round. Thank you, Ross and Selma for being so amazing.
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by Mmrownd
Verified Customer
Verified Customer
Other Employees Tagged:
Salma B
, Woody
May 07, 2026 -
O'Steen Volvo Cars of Jacksonville responded
Thank you so much for your kind words and for continuing to be part of the Volvo family after eight Volvos! We’re thrilled to hear that Salma and Ross provided such an amazing and seamless experience for you. Their attentiveness, care, and dedication to meeting your needs are exactly what we strive for every day.
It means so much to know they helped reaffirm your confidence in Volvo and made this purchase such a positive one. Congratulations on your beautiful new Volvo, and thank you again for trusting O'Steen Volvo Cars of Jacksonville for another round. We truly appreciate your loyalty and look forward to being here for you for many more years to come-AS
O’Steen Volvo is fantastic.
The customer service can’t be matched. I highly recommend them.
The customer service can’t be matched. I highly recommend them.
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by marleighgulliford
Verified Customer
Verified Customer
May 04, 2026 -
O'Steen Volvo Cars of Jacksonville responded
Thank you so much for the kind words and recommendation! We’re thrilled to hear that your experience with O’Steen Volvo stood out—providing unmatched customer service is exactly what we strive for. We truly appreciate your support and look forward to taking great care of you again in the future!-AS
Jason was very understanding of the vehicles and
knowledge about the whole process and the vehicles
knowledge about the whole process and the vehicles
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by aemiller1967
Verified Customer
Verified Customer
Apr 28, 2026 -
O'Steen Volvo Cars of Jacksonville responded
Thank you for your kind words! We're so glad to hear that Jason’s knowledge and understanding of both the vehicles and the process made your experience a great one. He truly takes pride in making sure every customer feels confident and well-informed. We appreciate you choosing O'Steen Volvo Cars of Jacksonville and hope you enjoy your new vehicle! 🚗-AS
We worked with Ross & Kevin.
Kevin was also exceptional, pleasant and very helpful. Very happy
Kevin was also exceptional, pleasant and very helpful. Very happy
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by maria.perricone
Verified Customer
Verified Customer
Mar 18, 2026 -
O'Steen Volvo Cars of Jacksonville responded
Thank you so much for your kind words! 😊 We’re thrilled to hear that both Ross and Kevin made your experience such a positive one. Providing exceptional, pleasant, and helpful service is exactly what we strive for, and it’s great to know they delivered! We truly appreciate your business and your feedback—enjoy your new vehicle, and please don’t hesitate to reach out if you need anything in the future! 🚗✨ -AS
Ross was great and went out of his way to personally
deliver my car to my home!
deliver my car to my home!
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by ana_wood
Verified Customer
Verified Customer
Mar 13, 2026 -
O'Steen Volvo Cars of Jacksonville responded
Thank you so much for the wonderful review! We’re thrilled to hear that Ross went above and beyond by personally delivering your vehicle to your home. Providing that extra level of care and convenience is exactly the kind of experience we strive to deliver. We truly appreciate you choosing O'Steen Volvo Cars of Jacksonville, and we’ll be sure to share your kind words with Ross and the rest of our team. Please don’t hesitate to reach out if there’s ever anything else we can assist you with. Enjoy your vehicle, and we look forward to seeing you again in the future! 🚗-AS
⭐️⭐️⭐️⭐️⭐️
I can’t say enough great things about O’Steen
Volvo Cars of Jacksonville! I was treated with genuine kindness and respect. The entire team was incredibly friendly, professional, and efficient, ma
Volvo Cars of Jacksonville! I was treated with genuine kindness and respect. The entire team was incredibly friendly, professional, and efficient, making the whole experience smooth and stress-free. Everyone I worked with took the time to listen, answer questions, and make sure I felt confident every step of the way—no pressure, just outstanding service. You can truly tell they care about their customers and take pride in what they do. If you’re looking for a dealership with top-notch service, honest people, and a welcoming atmosphere, this is the place. Thank you to the amazing O’Steen Volvo team for such a wonderful experience—I’ll absolutely be back and will be recommending you to everyone I know!!!!
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by asarver10
Verified Customer
Verified Customer
Feb 06, 2026 -
O'Steen Volvo Cars of Jacksonville responded
Thank you so much for your amazing review! 🌟 We’re thrilled to hear that your experience at O’Steen Volvo Cars of Jacksonville was smooth, stress-free, and enjoyable. Our team takes great pride in providing honest, friendly, and professional service, and it means the world to know that it made such a positive impact on your visit. We can’t wait to welcome you back in the future, and we truly appreciate you recommending us to others. Thank you again for choosing O’Steen Volvo Cars of Jacksonville!-AS
Excellent service and no pressure.
Very knowledgeable and would definitely recommend Almir, Ross, and Paul
True professionals.
Very knowledgeable and would definitely recommend Almir, Ross, and Paul
True professionals.
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by gsoli79
Verified Customer
Verified Customer
Feb 04, 2026 -
O'Steen Volvo Cars of Jacksonville responded
Thank you so much for the kind words! We’re thrilled to hear you received excellent, no-pressure service from our team. Almir, Ross, and Paul truly are professionals, and we’re glad their knowledge and dedication made your experience a great one. We sincerely appreciate the recommendation and look forward to assisting you again in the future!-AS
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