Roy Malinov | Page 3

Sales Specialist Andre and Finance Manager Roy are both awesome, other staffs are really very nice as well, my next car will definitely be at here again. awesome, other staffs are really very nice as well, my next car will definitely be at here again. More

by Chi M Ng Verified Customer Verified Customer

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Corey was so incredibly helpful during what could have been a much more difficult process! Even with the issues of 2022, he was able to find me the perfect car for my family! Couldn't be happier. been a much more difficult process! Even with the issues of 2022, he was able to find me the perfect car for my family! Couldn't be happier. More

by jessicamfriscia Verified Customer Verified Customer

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Andre and Roy were both very patient and knowledgeable. They answered all of our questions in a professional manner. This was our first Subaru and we were very impressed. They answered all of our questions in a professional manner. This was our first Subaru and we were very impressed. More

by orava143 Verified Customer Verified Customer

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It was so nice to work with Raymond, Andrea and Roy the finance manager. My experience was smooth and positive working with v these professionals finance manager. My experience was smooth and positive working with v these professionals More

by Elena Verified Customer Verified Customer

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Simple friendly atmosphere. Was able to build selected model and complete all paperwork in an hour. Sales team kept in touch on vehicle delivery status and process all required Was able to build selected model and complete all paperwork in an hour. Sales team kept in touch on vehicle delivery status and process all required paperwork. More

by ip2276 Verified Customer Verified Customer

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- Transparent about business offers. - Handled our transaction professionally. - Salesperson was straightforward with his answers, and made the decision making process convenient for - Handled our transaction professionally. - Salesperson was straightforward with his answers, and made the decision making process convenient for us. - Offers, warranties, services etc. were clearly stated during our stay. - overall, will recommend. More

by annisa.rahman.45 Verified Customer Verified Customer

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Service was fast and everything was explained. Staff was helpful and very professional.No hassles Staff was helpful and very professional.No hassles More

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Very professional and helpful staff. Great experience leasing the 4th car from Cory. Great price. Great experience leasing the 4th car from Cory. Great price. More

by ronengershman Verified Customer Verified Customer

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Everyone was very friendly from the time I drove in to the time I left. I was quoted up to 3 hours of service time and was in and out in 2! the time I left. I was quoted up to 3 hours of service time and was in and out in 2! More

by samita OHanlon Verified Customer Verified Customer

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Let me start off by saying that this was my fifth Subaru Forester lease from this dealership. I will also say my sales representative for the 4 vehicles has retired. My experience with him was always with H Forester lease from this dealership. I will also say my sales representative for the 4 vehicles has retired. My experience with him was always with HIM ONLY and always seamless. My new sales rep and I did not get off to a good start as I was asking him questions about the $6000.00 above the MSRP was all about and was told "These are the times we are in and can we get on with the negotiation" . I tried to explain to him that I have been a loyal customer of Bay Ridge Subaru for for my last four vehicles and I would like some loyalty in return and because of my good standing with the dealership. well apparently loyalty went right out the window at this point which did not sit well with me so things were not going well. I was starting to second guess myself as to why I was still trying to get on with this deal with him because he kept going in and out of the GM office with some of the questions that I was asking which is something Im not accustomed to at this dealership. (I asked if they would like to move this vehicle today so they would know that I'm serious and the rep said yes). At this point I'm feeling a little stressed and getting ready to leave when I let him know that he needs to come down on these ridiculous numbers if u want a deal. by the way I was told this was the only forester they had in stock which I found a little odd. To the GM credit ( he seamed to be the one making the decisions although I never seen him) they did come down on the numbers to the point where we could at least start the process. at this point I'm there over an hour and a bit annoyed. long story short we sat down and worked out a deal that I was not happy about. before I left I asked him if he can put the cross pieces on the roof rack and told "no way" I would have to pay for those at a ridiculous figure. I told him I needed those cross sections as the rack is useless without them and was told to put my OLD ones on the NEW vehicle they would fit. once again not a good way to do business. so I told him I would be back the next day to pick up the new vehicle but was not happy with what went on this day. Obviously customers do not come first anymore. needless to say I will be rethinking a different vehicle at new dealership when my lease is up in three years.i walked out that day paying a lot more monthly and much more of a down payment than planned. when I went back the next day the sales rep told me there is not much difference with the new than the one I had so not much new to explain. I wanted out of there but should of asked more questions. ( again my last four vehicles a gentleman would sit with us and explain the difference without us asking.). So once again my experience for the first time at BAY RIDGE SUBARU did not go well with this rep. maybe its there diff way of doing business or maybe the rep does make a difference. PS. so when I got the vehicle home I realized that the tray for the center console was missing I called my rep and was told that the tray was an option and would have to pay $20.00 . its that sort of petty nonsense that has really turned me off. Bob and Maryann. More

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