Rozell Thorne
Rozell Thorne at Easterns Automotive Group of Laurel
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Rozell Thorne | Page 6

Sales Manager

Easterns Automotive Group of Laurel

3510 Laurel Ft Meade Rd
Laurel, MD 20724

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4.9
63 Reviews
4.9

63 Reviews

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63 Reviews of Rozell Thorne

March 02, 2023

Dealership Rating
Employee Rating

Francisco was very knowledgeable, He mada it so much fun and painless the customer services 100%. Thanks Francisco for help me. More

by Rodolfo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 02, 2023

Easterns Automotive Group of Laurel responded

Great news! Your feedback as a customer is very important to us as we continue to improve and expand our company. Thank you!

February 11, 2023

Dealership Rating
Employee Rating

Frank made our first experience with Easterns a GREAT ONE. THANKS AGAIN. I would definitely recommend Easterns again. More

by Emmjay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Francisco Cabrera

Feb 17, 2023

Easterns Automotive Group of Laurel responded

Your opinion matters! We are so glad that you decided to reach out to let us know about your positive Easterns experience. Come again!

February 02, 2023

Dealership Rating
Employee Rating

I fully recommend Easterns Automotive Group in Laurel; everyone was awesome specially my salesman Francisco who helped me very patiently throughout the process More

by Bienvenida Caceres
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 02, 2023

Easterns Automotive Group of Laurel responded

Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!

November 22, 2022

Dealership Rating
Employee Rating

Thank you for going above and beyond and making my purchase very pleasant and easy! More

by sabrinia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sergio Artola, Floyd Whitlock, Aaron

Dec 02, 2022

Easterns Automotive Group of Laurel responded

GREAT! We are thrilled to hear that you had a smooth and painless car buying experience. Thanks for choosing Easterns!

November 13, 2022

Dealership Rating
Employee Rating

Great service all around. Very clean place. I was able to get help right away. Normal wait time for any dealership when purchasing a new car. I’m very glad I came here. More

by n.barr2018
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vinny Vannavong, Floyd Whitlock

Nov 16, 2022

Easterns Automotive Group of Laurel responded

Welcome to the Easterns family! We're so glad to have you on board with us. Please recommend us to your family and friends.

July 22, 2022

Dealership Rating
Employee Rating

Jared was very patience with me from the time I walked in and I’m glad I made the decision to have my first time buyer experience with Eastern Motors ! Jared customer service was a 10/10 !!! More

by Yneil1989
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jared Davis

Jul 28, 2022

Easterns Automotive Group of Laurel responded

Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!

July 04, 2022

Dealership Rating
Employee Rating

Gary and Jared were great professional salesman and I would recommend anyone to them. Thanks! More

by mjarmon03
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jared Davis, Gary Taylor Brown, Vinny Vannavong

Jul 05, 2022

Easterns Automotive Group of Laurel responded

Thank you so much for this wonderful review.

June 07, 2022

Dealership Rating
Employee Rating

I had a great car buying experience with my sales person Floyd and the manager Rozell. I didn’t feel pressured nor forced into buying anything. I was undecided as to what I wanted and actually didn’t purcha More

by Kendra Rose
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Floyd Whitlock

Jun 09, 2022

Easterns Automotive Group of Laurel responded

YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.

January 13, 2022

Dealership Rating
Employee Rating

Thanks to Rozelle for the best experience and smooth transition into my Lincoln. I am buying my daughter a car for her 21st birthday, looking forward to going on the journey with him again! More

by isatabellman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rayford Scott

Jan 19, 2022

Easterns Automotive Group of Laurel responded

This is awesome! Thanks for letting us know that your car-buying experience was smooth and painless. Thank you for choosing Easterns!

November 02, 2021

Dealership Rating
Employee Rating

Luis lied about everything! He gives car buying at a dealership a horrible name! Luckily for me Glenn stepped in and is working on the issues with the car I am having. I have owned my car less than More

by Tink
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Luis Lopez, Glen West

Nov 03, 2021

Easterns Automotive Group of Laurel responded

We want to apologize for anything that may have caused you to feel this way. We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

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