Ruben Matos
Ruben Matos at Universal Nissan

Ruben Matos

Finance Manager

Universal Nissan

12785 South Orange Blossom Trail,
Orlando, FL 32837

Contact Me
4.6
73 Reviews

Dealership Experience

10 yrs, 1 mo

Industry Experience

10 yrs, 1 mo

Languages Spoken

Spanish Spanish

4.6

73 Reviews

Write a Review

73 Reviews of Ruben Matos

December 23, 2025

Dealership Rating
Employee Rating

Luis did a phenomenal job and went above and beyond to help us find what we were looking for More

by EDUARDO_G87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Garcia, Juan Espinal

Dec 23, 2025

Universal Nissan responded

Eduardo, thank you for taking the time to provide our team at Universal Nissan with a five-star review! Congratulations on the purchase, We appreciate your business! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

November 20, 2025

Dealership Rating
Employee Rating

This was my second time working with Chris Oliva he was patient, listened to what I needed, and helped me find the perfect vehicle for my family. Moreover he’s very knowledgeable, professional, and genuine More

by Sheran Cacho
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Oliva , Genesis Alvarado

Nov 26, 2025

Universal Nissan responded

Sheran, we’re so glad to hear you had a fantastic experience at Universal Nissan. Customer satisfaction is at the heart of everything we do, and it’s wonderful to know that Chris made a positive impact on your visit. Thanks for sharing your feedback! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

November 19, 2025

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Second car I purchased with Chris, always a great experience. Professional, personable, and friendly. 10 out 10 experience. More

by Lyanncacho
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Oliva, Richard Harris , Genesis Alvarado

Nov 26, 2025

Universal Nissan responded

Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

October 25, 2025

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Employee Rating

Super. . muchos anos comprando en nissan me siento muy satisfecha.. gracias son un gran eauipo de ventas..🤓😎 More

by DAILANAGIL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Espinal, Raul Ruiz

Oct 28, 2025

Universal Nissan responded

Thank you for taking the time to provide our team at Universal Nissan with a five-star review! Congratulations on the purchase, We appreciate your business! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

September 16, 2025

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Very professional always willing to make a deal that makes you happy & comfortable. Friendly environment More

by eliecheverry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 16, 2025

Universal Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Nissan! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 23, 2025

Dealership Rating
Employee Rating

Javon was taking to long to close the deal. I was thinking he got lost. More

by MLOU1219
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Javon Ferguson

Aug 24, 2025

Universal Nissan responded

Thanks for sharing your thoughts about your experience with Universal Nissan. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 04, 2025

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Employee Rating

Juan offered great service. We did not feel pressured at all to buy and that makes a difference. More

by wilfredo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Espinal

Aug 04, 2025

Universal Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Nissan. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 03, 2025

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Very impressive used car inventory which I have been informing friends about. Our transaction was for a new car and our salesman, Jeff, was extremely good. He was easy to work with, patient, informati More

by morgan31
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Harris

Aug 03, 2025

Universal Nissan responded

Thank you so much for choosing Universal Nissan! Please let us know if we can be of any more assistance. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

July 20, 2025

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Employee Rating

After I bought the car I felt that the car its bouncing so I called the sale man and he told me to take the car to him he rode the car and the manager. And they said the bounce its normal. But that day I l More

by JOEL_ALTIERY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Juan Espinal

Jul 24, 2025

Universal Nissan responded

Joel, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If you're available to discuss your visit in more detail, please send us a message with your contact information so we can reach out. We strive to ensure that all our customers leave happy, and it isn't very pleasant to learn that we missed the mark in this instance. Gina Nava Reputation Manager gnava@universalnissan.com

March 28, 2025

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Employee Rating

The customer service is excellent, they are very professional and offered to me an excellent customer service More

by josehank
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eliab Sterling, Gabriel Carillo , Javon Ferguson

Mar 28, 2025

Universal Nissan responded

Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

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