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Russ Barlow

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Russ Barlow

Russ Barlow | Page 2

Service Advisor

Shottenkirk Hyundai Rome

965 Veterans Memorial Hwy NE
Rome, GA 30161

4.6

75 Reviews

4.6

75 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (75) Inventory (169)

75 Reviews of Russ Barlow

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May 08, 2024

Dealership Rating

Employee Rating

Not bad. Happy with my purchase so far. The dealership and service center are pretty decent. 👍 Happy with my purchase so far. The dealership and service center are pretty decent. 👍 More

by KK

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: David Kay, Glen Johnston

Helpful 0

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May 09, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Hyundai Rome!

May 08, 2024

Dealership Rating

Employee Rating

Nice friendly people however I have been there 3 days in a row with problems with my a/c now working and once again it has gone out a row with problems with my a/c now working and once again it has gone out More

by Leeweeks82

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

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May 09, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0640 and ask for one of our managers.

May 05, 2024

Dealership Rating

Employee Rating

Fast, knowledge, kind. ..we will definitely be back to get our Kona serviced! Thank you! ..we will definitely be back to get our Kona serviced! Thank you! More

by mrsamandalee15

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Kay

Helpful 0

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May 06, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

May 01, 2024

Dealership Rating

Employee Rating

The workers at this location are very kind. Service was excellent. And they had me out of there in no time. Service was excellent. And they had me out of there in no time. More

by Juana

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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May 02, 2024 -

Shottenkirk Hyundai Rome responded

Juana, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 30, 2024

Dealership Rating

Employee Rating

Brought my new Hyundai Tucson in for a service check and was treated very nice and got the service done quickly. was treated very nice and got the service done quickly. More

by ANNA AVANS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kam Hill

Helpful 0

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May 01, 2024 -

Shottenkirk Hyundai Rome responded

ANNA, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 29, 2024

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Employee Rating

Ron & Jonah were great . .really took this time to help...my camper pulled behind my Santa Cruz broke...they don't work on campers normally but did today .really took this time to help...my camper pulled behind my Santa Cruz broke...they don't work on campers normally but did today More

by WHITESNAKE62

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 29, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Hyundai Rome. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

April 27, 2024

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Employee Rating

A service person told me I had warranty on my car. I brought it in for service they charged me 378 and told me I did not have warranty. I will never come here again. I brought it in for service they charged me 378 and told me I did not have warranty. I will never come here again. More

by Juliedodd24

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: David Kay

Helpful 0

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Apr 29, 2024 -

Shottenkirk Hyundai Rome responded

Julie, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0643 and ask for one of our managers.

April 26, 2024

Dealership Rating

Employee Rating

Very attentive, friendly,kept me informed on what I needed done, and I appreciate that. needed done, and I appreciate that. More

by ESTUBBSJAYBIRD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Kay, Kaleb Buck, Kam Hill, Glen Johnston , Ron Davis, and Jamie, Did a five Star Job.

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Apr 29, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Hyundai Rome in the future!

April 25, 2024

Dealership Rating

Employee Rating

They were very friendly,knowledgeable,and courteous. I was there for my 24,000 mile service. It did not take very long and I was on my way. I was there for my 24,000 mile service. It did not take very long and I was on my way. More

by SarahCargle55

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Kay

Helpful 0

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Apr 26, 2024 -

Shottenkirk Hyundai Rome responded

Sarah, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 22, 2024

Dealership Rating

Employee Rating

Yes yall do a very good job . Keep up the good work you ask do. Thanks Keep up the good work you ask do. Thanks More

by BUTLEREM89

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cody Davis, Jay Daniels, David Kay, Kaleb Buck, Nick Primiano, JT Laughridge, Kam Hill, Glen Johnston, Lauren Kelley

Helpful 0

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Apr 24, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Hyundai Rome!

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