Rusty Miller

The service staff is always so professional and helpful. the entire organization makes us feel as though our business is appreciated. the entire organization makes us feel as though our business is appreciated. More

by DEIRDREDOYLE Verified Customer Verified Customer

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Unbelievably great. Everything went as planned. From timing to price. Would recommend to others. Easy setup for appointment. Drop off went smoothly. Great communication. Everything went as planned. From timing to price. Would recommend to others. Easy setup for appointment. Drop off went smoothly. Great communication. More

by JFRIES0 Verified Customer Verified Customer

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Leslie worked above and beyond to get my repairs done on the 2017 Sierra, including inspection and an oil change too! She pulled out all of the stops to get the repair costs within the quoted specifics. Tha the 2017 Sierra, including inspection and an oil change too! She pulled out all of the stops to get the repair costs within the quoted specifics. Thank you Leslie for being SUPER!!!! More

by Rachel Kaja Verified Customer Verified Customer

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Very satisfied with the fast scheduling, the handling of the inspection, and the staff courtesy. the inspection, and the staff courtesy. More

by LYNLFINK Verified Customer Verified Customer

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Service desk associate was friendly and professional. Service was completed quickly and allowed me to get on with my day. Service was completed quickly and allowed me to get on with my day. More

by L.DUWEL Verified Customer Verified Customer

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I was mildly disappointed with my overall visit to the Faulkner Westchester service department. I had phoned and set up an appointment. I informed the person who took my call that I had an appointment w Faulkner Westchester service department. I had phoned and set up an appointment. I informed the person who took my call that I had an appointment with my sales rep at 10:00 the morning of my pick up. (I dropped the car off the night before.). I asked her if it would be possible for my car to be finished by 11 o'clock. After some back-and-forth, she asked "someone else" who told her that since my car was only about three years old, it should not be a problem. I reiterated that I had the appointment and would be finished by 11 and wanted to pick up my car by then. Apparently that message did not get on the service order as when I went to the service center upon completion of my appointment, the service representatives looked dumbfounded, as if they had never heard such a thing before. They explained that the person who took the call was located at central call center and not within the dealership. As a long-standing (10-year) customer of Faulkner Buick in Westchester, I was very disappointed that my request was not noted nor granted. It would seem to me that if a customer calls to set up a drop off appointment, and states when he wants the car return returned, such a notation should be made on the service order. To say that I was disappointed would be an understatement. Additionally, I lease my car. I purchased the extra oil changes. I was charged for the oil change. For some reason and some gobblegook explanation, Service representative told me it had expired, or they had switched programs, and there was nothing they could do about it. Once again, to say that I was disappointed would be an understatement. I did pick up my car at 5:45 that afternoon, and the service representative was very pleasant. The car was done as I expected. However, I think something needs to be done with the communication from the call center to the dealerships. As well as a customer as paid for extra oil changes on a lease, that should be able to be seen by the service representatives. More

by JIMDUEY Verified Customer Verified Customer

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Service advisor Rusty Miller was awesome! Very professional and communicated very well as to what needed to be repaired and what the cost would be. Also used the shuttle service to get me Very professional and communicated very well as to what needed to be repaired and what the cost would be. Also used the shuttle service to get me to my office. Jeff the driver who took me and Peter were very professional and friendly. A++ service all around! More

by WARDOK123 Verified Customer Verified Customer

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I was fitted in for an appointment immediately. . I was provided with all details in a timely fashion I appreciate the service provided for and my car . I was provided with all details in a timely fashion I appreciate the service provided for and my car More

by mcorbinlane Verified Customer Verified Customer

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Professional service at Faulkner Body Shop. They worked on 2 of my cars by exemplary and skilled professionals. They worked on 2 of my cars by exemplary and skilled professionals. More

by TNAGGAR Verified Customer Verified Customer

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Everyone I had the chance to deal with was very courteous, informative, and professional. Very helpful! courteous, informative, and professional. Very helpful! More

by ALLENMATTHEW768 Verified Customer Verified Customer

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