Ryan Botica | Page 5

We came in knowing exactly what we wanted. We made an appointment and drove 30 miles to get here. Originally we dealt with Barbara who told us off the bet that the car they were holding for us had been s appointment and drove 30 miles to get here. Originally we dealt with Barbara who told us off the bet that the car they were holding for us had been sold. We didn’t receive a courtesy call so we wouldn’t come all this way for it. She was not friendly, she was in a huge hurry and didn’t try to please us at all. She refused to hear us out and after 20min with her we didn’t even get her name or a card after we left. I had to look her up online. Which is where we also found Jaime. We only went back to this dealership because we wanted to prove to the management that no matter how busy you are, you should hear out your customers and make them feel like they’re worthy of your time, even if you don’t make a sale! Jaime was great to deal with. We are pleased that he earned our business. More

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Purchase new car We have been a customer of Naperville Toyota since 1997 and we just bought our 4th car from them. Everyone is very knowledgeable and friendly. I wou We have been a customer of Naperville Toyota since 1997 and we just bought our 4th car from them. Everyone is very knowledgeable and friendly. I would highly recommend!! More

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Very satisfied with our experience. Great people! My husband and I had a great experience today at Toyota of Naperville. We talked to Ryan and he was able to give us a number on our trade in. We fel My husband and I had a great experience today at Toyota of Naperville. We talked to Ryan and he was able to give us a number on our trade in. We felt we were treated fairly and were happy with our new car purchase. Ryan was very helpful and friendly. We then talked to Jacob Basathia who introduced himself and did all the potential paper work. He was very kind and professional and made us feel very at ease. He took his time and explained all the documents we had to sign. We were very happy when we left. In the past we have had another car that we own serviced at Toyota Dealership of Naperville. The personnel are professional, kind and friendly We always felt that they explained everything to us and did a great job. More

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Great experience at Toyota, friendly staff looking to make you have a good experience with all the information you need. DJ Mallard And Jose Rivera were really helpful and we’re the reason we took our RA make you have a good experience with all the information you need. DJ Mallard And Jose Rivera were really helpful and we’re the reason we took our RAV4 home. More

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Meraj was very helpful they don’t have the color we want so they got it from dealership and explain everything to me Thanks Meraj so they got it from dealership and explain everything to me Thanks Meraj More

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My entire experience, from the moment I came through the door to the time I left with my new vehicle, was excellent. The sales staff was helpful and not pushy, they were easy to work with and focused on hel door to the time I left with my new vehicle, was excellent. The sales staff was helpful and not pushy, they were easy to work with and focused on helping me find what I wanted. More

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Jacob was a great salesmen! Extremely helpful and patient with us. We love our new Tundra TRD Pro. Ryan was also extremely helpful and easy to work with! with us. We love our new Tundra TRD Pro. Ryan was also extremely helpful and easy to work with! More

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Ilene was our salesperson. She is knowledgeable and extremely helpful. She texted me several times to update me on rebates and inventory. I LOVE my RAV4. Thanks, Ilene! extremely helpful. She texted me several times to update me on rebates and inventory. I LOVE my RAV4. Thanks, Ilene! More

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"First experience with Toyota is a true Gem" Always owned American cars and after seeing advertisement on tv for 0% for 48mo. or 3000.00 cashback on 2019 Toyota Highlander xle awd I was intereste Always owned American cars and after seeing advertisement on tv for 0% for 48mo. or 3000.00 cashback on 2019 Toyota Highlander xle awd I was interested in exploring new territory. So I went into Toyota Naperville, test drove the Highlander and fell in love with it. I found the color interior/exterior I wanted. The bells and whistles, safety features and final out the door price just made it a deal I could not resist. I did have a trade-in and from start, to finish I was out in 4hrs total time. Ilene, Ryan, and Eren were extremely, knowledgeable, professional and took into consideration every one of my last concerns. I am truly happy with my purchase and everything Toyota Naperville has offered me already and in the future. I feel that I am in good hands with them. Thank you again and I look forward to seeing you in the future. More

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Awesome dealership. So helpful and understanding. They make you feel at home and want what's best for you. Always listening to your needs and accommodating you. Best dealership ever. Thank you Ileen!! make you feel at home and want what's best for you. Always listening to your needs and accommodating you. Best dealership ever. Thank you Ileen!! More

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