Ryan Gimenez

Excellent dealership with outstanding service. .always a smooth stress free experience every time. The staff is exceptional .always a smooth stress free experience every time. The staff is exceptional More

by ncpd143 Verified Customer Verified Customer

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I leased a 2025 XT5 in Januaray 2026 in Only 3 months tell me WHY it started making noise and moving slow I brought the car to the Service dept April 4th the service guy Ryan helped me and told me I need tell me WHY it started making noise and moving slow I brought the car to the Service dept April 4th the service guy Ryan helped me and told me I needed a New Transmission Valve that's Crazy so my question was how did they not see this before I was sold the car,the answer I got was that they couldn't detect this problem until it shows up on the Diagnostic system, Uexceptable. So I was sold a LEMON. After I was told it'll be out almost a month I expected to get a Loaner Car,well the response I got was there's NO loaner cars available so they got me a Lyfe to go home and told me as soon as one become available that I'll get one, Well it's been a week and that hasn't happened. I spoke to aJoe yesterday and he claim i can't get a loaner car til April 23rd weel that's Unexceptable. Especially when I told Ryan I was going to Virginia next weekend for a Funeral. I should be compenstated better than this for selling me a Lemon,they think since it's under Warranty that's enough. If I can't get a loaner car than I feel they should pay for my rental car that I would have to get to go to Virginia. I also feel like Paul Conte Cadillac should pay for my April car payment since I'm not going to have the car for this whole month. I'm a Very Disgusted Customer More

by eugenree Verified Customer Verified Customer

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My service representative was very knowledgeable and amiable. What I liked is that he gave me every option available. At other dealerships (specifically BMW) I feel as should hold on to my wallet becaus amiable. What I liked is that he gave me every option available. At other dealerships (specifically BMW) I feel as should hold on to my wallet because they are trying to always upsell. I don’t get that at Paul Conte. They have my trust More

by pk228j Verified Customer Verified Customer

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THIS IS A GREAT DEALERSHIP TO BRING MY VEHICLE. THE REPAIRS ARE COMPLETED WITH PERFECTION. I NEVER HAVE TO RETURN FOR THE SAME PROBLEM. AND WHILE WAITING FOR THE WORK TO BE DONE THERE'S COFFEE AND THE REPAIRS ARE COMPLETED WITH PERFECTION. I NEVER HAVE TO RETURN FOR THE SAME PROBLEM. AND WHILE WAITING FOR THE WORK TO BE DONE THERE'S COFFEE AND TV TO PAST THE TIME. More

by tershy Verified Customer Verified Customer

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John and staff always go above and beyond with helping me and caring about my needs and getting them addressed quickly and efficiently. and caring about my needs and getting them addressed quickly and efficiently. More

by Howie Verified Customer Verified Customer

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I have leased 3 Cadillac XT 5’s over the past 10 years and I have never had a problem that Paul Conte was not happy and able to solve or correct I am satisfied and would recommend to anyone that would ask and I have never had a problem that Paul Conte was not happy and able to solve or correct I am satisfied and would recommend to anyone that would ask me More

by Limmomann Verified Customer Verified Customer

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Ryan Gimenez is great. He’s always pleasant and ready to assist. I can’t write enough about his professionalism. He’s always pleasant and ready to assist. I can’t write enough about his professionalism. More

by angela_195 Verified Customer Verified Customer

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Treat customers with care. professional knowledgeable personable employees. Waiting area clean and bright. Supply refreshments. Weekend appointments available professional knowledgeable personable employees. Waiting area clean and bright. Supply refreshments. Weekend appointments available More

by JEFIGUEROA Verified Customer Verified Customer

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Danny and the folks in the service dept are second to none. They always deliver top notch service! none. They always deliver top notch service! More

by JAYDYMONDNY Verified Customer Verified Customer

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Great group of individuals handling Service dept. always trust their expertise to service my vehicle. always trust their expertise to service my vehicle. More

by Mercuryn9 Verified Customer Verified Customer

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