Ryan Montville

It is very sad when you have been a customer for 22 years and the dealership does you wrong. I needed a small thing done to my car as the TECH did not do it. I called the service ADVISOR, Erin Palmer 2x on M and the dealership does you wrong. I needed a small thing done to my car as the TECH did not do it. I called the service ADVISOR, Erin Palmer 2x on March 16th and never returned my call. Then on Tuesday, I called one of her bosses, Paul Williams and he can not return my call. Now I see why she is unable and where learned that from. I went to another dealership and it took the Tech 30 seconds. He would not charge, so I gave him $20. Maybe it is time to look elsewher. So very disappointing with Checkered Flag Toyota. More

Helpful 1

Report | Print

Very deceptive business practice. Their "fixed/no haggle" price is designed to cheat the customer. In my situation I was forced to pay $5000 over msrp which I agreed to. Then when the Their "fixed/no haggle" price is designed to cheat the customer. In my situation I was forced to pay $5000 over msrp which I agreed to. Then when they "valued" my trade they didn't even enter the correct options and offered me $2000 less than market value. I countered the trade value then the manager came back even lower on the trade. Dealt with Celia M. and a mystery manager who were rude and dismissive. Even today its pretty bold to lower a trade value because the customer countered. I asked for clarification on the offer and I was told the KBB value was 6K below what I had. I even proved that they did not enter the correct options in the valuation and Celia responded "I understand". It's amazing to me that they will pass up on a $83K truck sale over $1500 lowball trade offer. Avoid this place and don't fall for the "No Haggle" pricing. More

Helpful 0

Report | Print

If I could would give negative stars. No one is responsible horrible service. Upped estimate 4 times and nothing but lies and blame of other parts of their facility and false information. DO NOT BR responsible horrible service. Upped estimate 4 times and nothing but lies and blame of other parts of their facility and false information. DO NOT BRING YOUR CAR THERE. More

Helpful 1

Report | Print

I will never buy a car from here ever again. I bought my wife a 2018 Toyota Highlander, while the process of buying a car was simple the quality of the car is not. The car the we bought from the I bought my wife a 2018 Toyota Highlander, while the process of buying a car was simple the quality of the car is not. The car the we bought from the dealership is already falling apart the stitching on the passenger side and the rear where my daughter sits is also falling apart. The second issue that I would like to bring up is the dynamic cruise control three are days where it doesn’t work I’m driving on the highway and I try to engage the dynamic cruise control and the car is giving me a error message. The last issue that I would like to bring up is the gap between that navigation system this is not the first time that this is happened I bought the exact same car from this dealership and the same issue was happing to my other car. I brought these issues up to the appropriate staff and there response was “the issues that I’m experiencing with my car are normal wear and tear” I forgot to mention that I took the same concerns to priority Toyota and they said that I shouldn’t be experiencing any of the issues. So for that reason I would not recommend that you buy a car from here More

Helpful 0

Report | Print

Great Service! Thanks Bethany! Bethany did an amazing job. Buying a car is usually a pain but with Bethany she worked with my budget and helped me get through the process quick and Bethany did an amazing job. Buying a car is usually a pain but with Bethany she worked with my budget and helped me get through the process quick and easy! I definitely would recommend her service and the overall customer service of checkered flag Toyota to my friends and family. More

Helpful 0

Report | Print

Awesome Overall expieriance was awesome. Staff is very friendly and not pushy for you to buy a car at all. Highly recommend this dealer to anybody. Overall expieriance was awesome. Staff is very friendly and not pushy for you to buy a car at all. Highly recommend this dealer to anybody. More

Helpful 0

Report | Print