STEPHANIE SPANGLER

I always had an outstanding visit with southern Ford. My service advisor is the best. She kept me informed with my vehicle. Good customer service. Thanks Stephanie. Ford. My service advisor is the best. She kept me informed with my vehicle. Good customer service. Thanks Stephanie. More

by tonychamberlain12 Verified Customer Verified Customer

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Stephanie always take care of my vehicle in the best way possible. She seems to have good relationships with the technicians as she provides accurate updates and make necessary arrangements when is necessar possible. She seems to have good relationships with the technicians as she provides accurate updates and make necessary arrangements when is necessary. More

by omargarcia5606 Verified Customer Verified Customer

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Stephanie did an outstanding job of keeping be informed as to the progress of the repair as to the progress of the repair More

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Stephanie and her technician team always take first class care of my vehicles and I. She is kind, thorough, and simply exceptional. She keeps me informed, gives professional recommendations, but doesn't put care of my vehicles and I. She is kind, thorough, and simply exceptional. She keeps me informed, gives professional recommendations, but doesn't put any pressure to have anything done that I do not want done. Her customer service and the expertise of her technician team are the reason I travel out of my way to Newport News to receive service and care from Southern Ford. They truly have a gold mine in her and her team. Southern Ford should go the extra mile to take good care of them, as they take good care of their customers. I am not particularly special, so I have no doubt they take top notch care of all of their customers the same way. The top notch level of care comes naturally. If I can continue to have Stephanie and her team, Southern Ford will continue to have my loyal business. Stephanie and her team truly are second to none. More

by Austin Soule Verified Customer Verified Customer

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Great as always. Stephanie is always very helpful and informative. Southern Ford representatives have consistently offered us great information about our vehicle whil Stephanie is always very helpful and informative. Southern Ford representatives have consistently offered us great information about our vehicle while always looking for and identifying ways to save us some money with applicable discounts and savings. They also do a great job with letting us know what we need immediately and what can wait for a later time. More

by storm12700 Verified Customer Verified Customer

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My first appointment with Mr. Johnson. He was very helpful with this appointment in a timely manner, and also with a follow up appointment on June 4th. Johnson. He was very helpful with this appointment in a timely manner, and also with a follow up appointment on June 4th. More

by TBONE48 Verified Customer Verified Customer

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I had to take my truck in early for a recall and Southern got it ready in one day! They communicated by text, which was great because I had to work. I’m thrilled with the service I received! got it ready in one day! They communicated by text, which was great because I had to work. I’m thrilled with the service I received! More

by Angel Verified Customer Verified Customer

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Stephanie was very pleasant and efficient and knowledgeable everything was done correctly and on time knowledgeable everything was done correctly and on time More

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Whenever I come in to get my vehicle serviced, she is always quick to respond and make sure all bases are covered so the vehicle can be fixed and repaired correctly and give them back to me in a timely m always quick to respond and make sure all bases are covered so the vehicle can be fixed and repaired correctly and give them back to me in a timely manner More

by INGODITRUST Verified Customer Verified Customer

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We bought the car in 2013 and experiences has been good. When Stephanie came aboard as our customer service representative for us it took customer service to another level. I am not saying customer service When Stephanie came aboard as our customer service representative for us it took customer service to another level. I am not saying customer service wasn't always good, it was: it's just that Stephanie Spangler goes above and beyond to make sure we are satisfied and she is so kind. We love her. Thank you. More

by Jesusisthedoor Verified Customer Verified Customer

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