Bob is a wonderful guy. He had a very friendly, no
pressure way of selling a car. I came in and told him what we wanted, and we walked out with what we asked for. I would do it again in a heartbeat. I
pressure way of selling a car. I came in and told him what we wanted, and we walked out with what we asked for. I would do it again in a heartbeat. I've been "looking" at cars for 3 months, wish I had gone to Bob at Merchants first.
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by JennHammack
May 09, 2013 -
Merchants Auto responded
Jenn, we definitely understand the car-buying experience can be stressful at times, but that is what we are here for. We are dedicated to customer service and satisfaction; we all do our part to make sure the car-buying experience is a little easier for our customers. Bob is a great example of our team putting those goals into action and is an exceptional asset to our Sales Team! We thank you for your kind words and look forward to working with you again. When your new vehicle needs serviced, be sure to check out the service specials that we offer on Facebook and Twitter!
Take care,
Adam Secore- General Manager
(877) 228-9281
adamsecore@merchantsauto.com
Bob was great to work with. He was very helpful and
knowledgeable in what we were looking for. He wasn't pushing us away from what we wanted. It was fast and easy to get our SUV. I would recommend anyo
knowledgeable in what we were looking for. He wasn't pushing us away from what we wanted. It was fast and easy to get our SUV. I would recommend anyone needing to get a new or used car to go see Bob at Merchant's auto.
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by patsfan37
May 09, 2013 -
Merchants Auto responded
Thanks for the recommendations! We certainly appreciate this great feedback as well as the 5-star rating. We work hard to ensure our guests leave completely satisfied and we're glad to hear Bob contributed to a great experience here at Merchants Auto! We look forward to working with you again in the future. If you're interested in receiving service discounts and other specials, be sure to like and follow us on Facebook and Twitter!
Thanks again,
Adam Secore- General Manager
(877) 228-9281
adamsecore@merchantsauto.com
My son and I had a terrific experience this week at
Merchants Auto. The staff were so pleasant and courteous. We will definitely be back with future car purchases!
Merchants Auto. The staff were so pleasant and courteous. We will definitely be back with future car purchases!
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by jlent
Other Employees Tagged:
Steve Coimbria, Scott Rienert
May 06, 2013 -
Merchants Auto responded
Thanks for the 5-star review! We are glad to hear you had such a pleasurable experience at Merchants Auto! We certainly look forward to working with you again. Be sure to like and follow us on Facebook and Twitter if you haven't already. We offer exclusive dealership updates and service specials on our pages.
Take care,
Adam Secore- General Manager
(877) 228-9281
adamsecore@merchantsauto.com
Steve and the service crew were awesome! I went back for
my 2 1/2 month old oil change, checked in on Steve to see if he received his grapes for working with me to get the car I wanted/deserved (yes, he wi
my 2 1/2 month old oil change, checked in on Steve to see if he received his grapes for working with me to get the car I wanted/deserved (yes, he will get you the car you as long as you CAN afford to bring him a bag of grapes) and they checked everything on my car! It didn't cost me more than $20 bucks and it still runs like a beauty! The service I got at Merchants was not only a friendly smile from Steve, (and some great conversations) but a team that is willing to work for YOU! Finally! A place that cares! Thank you EVERYONE at Merchants, still a HAPPY customer, (BTW I'll be back to buy the mercedes in the showroom...lol).
Thank you STEVE!!!!! I truly do LOVE my car!!:-)
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by christy03275
Apr 18, 2013 -
Merchants Auto responded
Christy, we sincerely thank you for leaving such great feedback! Our customers are our number one priority and we are continuously striving for 100% customer satisfaction. The fact that you have had multiple great experiences at our dealership let us know we are on the right track. Steve will certainly appreciate the shout out as well. We look forward to seeing you again when the time comes to bring your car back in for service. If you haven't already, be sure to like and follow us on Facebook and Twitter! You will find service specials and exclusive content.
Thanks again,
Adam Secore, General Manager
Loved my experience. Will deffinitly go back again in the
future. I have already recommended to family and friends. Very pleased! Thank you everyone involved!
future. I have already recommended to family and friends. Very pleased! Thank you everyone involved!
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by gackennett
Other Employees Tagged:
bob m.
Feb 04, 2013 -
Merchants Auto responded
Thank you so much for recommending us and for taking the time to let us know how everything went. Our team works hard to ensure that each customer has a first-class experience from beginning to end. It's great to know that your interaction was consistent with this standard. We're here for you if there is anything more that you need. If you haven't yet, find us on Facebook and Twitter to stay up to date with exclusive specials!
Sincerely,
Adam Secore - General Manager
(877) 228-9281
adamsecore@merchantsauto.com
I arrived at Merchants to look at possiblities of
purchasing a used vehicle with the hopes that I would be able to work with them on a unique situation that has arrised from being taken advantage of
purchasing a used vehicle with the hopes that I would be able to work with them on a unique situation that has arrised from being taken advantage of at MA dealer... Steve worked hard and diligently to get the vehicle I was looking for and trade in the vehicle I was upside down in... I got into a newer vehicle with lower miles and was able to get out a bad loan given by another dealer...
I will defintly go back to Merchants Auto to work with Steve Dudley when I am looking to purchase another used vehicle.... He went above and beyond what any other Used Car Salesman has done for me at anytime throughout my life. Steve has compasion for his customers!!!!
I want to thank you Steve for turning a bad situation into a happy one.
I cannot Thank you enough.....
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by Renee B.
Other Employees Tagged:
Steve Dudley
Jan 30, 2013 -
Merchants Auto responded
Renee, thank you so much for your recommendation and for taking the time to share with us. We always push ourselves on our sales team to be thorough and accommodating to the unique needs of our customers. We are pleased to hear that Steve and the rest of the team were able to get you into a vehicle that suited your needs and eased your previous troubles. Please don't hesitate to come in if there is anything more we can do for you. Find us on Facebook and Twitter to stay up to date on exclusive specials!
Sincerely,
Adam Secore - General Manager
(877) 228-9281
adamsecore@merchantsauto.com
The overall experience of buying my own car was
The overall experience of buying my own car was excellent. The price was great. The people were very helpful. The whole process was quick and easy.
The overall experience of buying my own car was excellent. The price was great. The people were very helpful. The whole process was quick and easy.
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by angelac4396
Jan 24, 2013 -
Merchants Auto responded
Thank you for your recommendation! We work very hard to give our customers an experience that is thorough, expedient, and comfortable in every way. We are glad to hear that Bob and the rest of the team upheld that standard. If there is anything more that you need, please feel free to contact us or come in. Find us on Facebook and Twitter to stay updated on exclusive specials for our followers. Enjoy your new car!
Sincerely,
Adam Secore - General Manager
(877) 228-9281
adamsecore@merchantsauto.com
Brian was extremely helpful in getting me into the kind
of car I wanted and working with me with any problems that came up. He stayed in touch so I always knew what was
going on. When there was an issue w
of car I wanted and working with me with any problems that came up. He stayed in touch so I always knew what was
going on. When there was an issue with the vehicle he took care of it immediately and
it has been a month and so far I am very happy with my car. And I have told other people about Merchants.
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by nvirgin
Jan 15, 2013 -
Merchants Auto responded
We really appreciate your recommendation. We work hard throughout our dealership to be your partner in sales, and your partner in ownership. We are so pleased to hear that Brian has upheld this standard for you, and glad that you are happy with your vehicle. We look forward to your next visit, and if you haven’t already, find us on Facebook and Twitter to stay in the know about exclusive deals. Happy driving!
Sincerely,
Adam Secore - General Manager
(877) 228-9281
adamsecore@merchantsauto.com
Merchants helped us get out of of a bad deal into a great
deal and a better car. I will there again in the future-thank you!
deal and a better car. I will there again in the future-thank you!
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by tgromko
Other Employees Tagged:
Scott Rienert
Jan 23, 2013 -
Merchants Auto responded
Thank you for this great review! We're pleased to know we were able to help you out of a tough situation. Honest sales practices are the cornerstone of our business, so you can rest easy in putting your trust in us for your future automotive needs. We look forward to helping you with your next car purchase, and if you need anything in the meantime feel free to give us a call. For access to awesome promotions and specials, look us up on Facebook and Twitter.
Sincerely,
Adam Secore - General Manager
(877) 228-9281
adamsecore@merchantsauto.com
I have bought a used car every year for the past 11 years
and spent at least 2,000$ a year in fixing it. This time I went to the dealership and decided to purchase something with a warranty, something newer
and spent at least 2,000$ a year in fixing it. This time I went to the dealership and decided to purchase something with a warranty, something newer, good on gas and reliable. I purchased a 2006 model car with 83,000 miles. It had everything I wanted. When I test the drove, it had just arrived and had not had the full inspection yet. I liked the car so much that I bought it the same day, despite a few mechanical issues it had with it.
I took delivery a week later and on my way home, I noticed a few cosmetic and mechanical issues. I took it to my local mechanic to get the mechanical issues checked out. I was told by my mechanic that the car needed new rear pads. Although they passed inspection, the brakes very very low.
I emailed Alan Singer and addressed my concerns with the mechanical issues. Alan contacted the service department and I was asked to bring the car back in and get not only the mechanical, but the cosmetic issues addressed as well. The expediency of his request was up to par, probably one of the better dealerships I've dealt with.
The issues were completely addressed and I am now very happy with the purchase. The sales team worked with me to get a good loan rate at my requested monthly payment. I purchased a warranty and have complete faith in the dealership's ability to honor it should any issues arise.
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by MyNewishCobaltSS
Jan 31, 2013 -
Merchants Auto responded
Thank you for the detailed review of your experience with our dealership. Our customers’ satisfaction is of the utmost importance to us, and I’m glad to hear that you are very happy with the vehicle that you purchased. Our sales and service teams work closely together to provide our customers with a worry-free car buying experience. Congratulations on your newly purchased vehicle, and we hope to work with you again in the near future. Please like our Facebook page and follow us on Twitter to receive important updates and specials!
Sincerely,
Adam Secore - General Manager
(877) 228-9281
adamsecore@merchantsauto.com