Sam Gaither
Sam Gaither at Tony Serra Nissan

Sam Gaither

Service Director

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.8
17 Reviews

Dealership Experience

7 mos

Industry Experience

12 yrs, 4 mos

4.8

17 Reviews

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17 Reviews of Sam Gaither

March 10, 2026

Dealership Rating
Employee Rating

It was a stressfree experience, everyone was nice and it only took an hour to complete. More

by cdgable1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks, Buffy Smith

March 01, 2026

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The staff are very kind there, great prices! The salesman named Angel Perez is who helped me choose a new vehicle and he was an amazing individual! More

by shuyadraws
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

February 28, 2026

Dealership Rating
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I have been using this dealership for service for many years and I have never received the level of service I now receive from Buffy! She is wonderful to work with. Ask for her when you go in. DO NOT ALLO More

by amyamy
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Buffy Smith

February 28, 2026

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Buffy is great. She is the reason I keep returning to this dealership for my service! The manager Sam is wonderful to work with as well! More

by kmkk9623
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Buffy Smith

February 27, 2026

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Buffy Smith was very kind and helpful. The service waiting area is nice. The service was fast. All of the staff is friendly. More

by aligilmore78
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks, Buffy Smith

February 27, 2026

Dealership Rating
Employee Rating

I’ve been getting service done at this dealership for about 10 years now and Buffy is by far the best I’ve worked with in the service dept. I’ve only had the pleasure of being helped by her twice so far More

by tylermaples89
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Buffy Smith

February 15, 2026

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They did everything that they could to help me get my truck fixed. They also bent over backwards to help me understand the process. More

by swatts528
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks, Buffy Smith

February 12, 2026

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Employee Rating

The dealership itself is great for the most part but the lady that takes in yoir cars for maintenance is awful and very rude...she was lucky to not get a throat punch woth her nasty attitude.. More

by Boxer9141
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Recommend Dealer
Yes
Feb 18, 2026

Tony Serra Nissan responded

Thank you for sharing this. We want every visit to feel friendly from the moment you arrive. Please ask for Sam Gaither, Service Manager at Tony Serra Nissan, so we can address it and improve.

January 22, 2026

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Thanks for taking care of my wife’s car today we appreciate your help with this service More

by johnmathisz
Service Price Transparency
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Recommend Dealer
Yes
Feb 04, 2026

Tony Serra Nissan responded

John, appreciate you. Glad we took good care of your wife's car and got you back on the road. Shoutout to Sam Gaither and the service team at Tony Serra Nissan.

January 09, 2026

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Employee Rating

Scanned my truck almost $400 worth. Told me I need to replace a $5,500 part. Fed the same codes into internet maintenance software. The codes "do not" indicate replacing that part at al More

by Steve
Service Price Transparency
Recommend Dealer
No

Other Employees Tagged: Buffy was fine.

Jan 11, 2026

Tony Serra Nissan responded

Steve, buying a truck six hours away, driving it six hours back to be repaired, and then bringing it here when it still wasn’t fixed is certainly a strategy. We performed a proper Nissan diagnostic and explained the results. When Sam reviewed the same online information you referenced, it pointed right back to the same repair path we recommended. Sometimes the internet and trained technicians end up on the same page. Diagnostics aren’t a scam, they’re how issues get narrowed down. What you choose to do with that information is always up to you. Hopefully the next stop is closer to home, or at least fewer hours away. We stand by the diagnosis at Tony Serra Nissan and wish you safe travels on the next leg of the journey.

Jan 11, 2026

Steve responded

You forgot to mention you charged me for "two"scans I needed a scan from a a Nissan dealer to purchase a security plus warranty from Nissan. You did that. Same scanner,same information. I already told you when I brought the truck in it was showing a P2002 code after a turbo install. I could come up with that code with any $29 scanner. I asked for MORE information from an advanced scan. You charged me for information I had already given you...then doubled the cost. There is a whole lot more information to gather given this truck's history before replacing a $5,500 filter on a 41,000 mile truck,a filter that typically lasts 150,000 to 200,000 or longer. Sorry but you were wrong and your approach was wrong. Buying a truck else where and bringing.it to another NISSAN dealership has nothing to do with double charging for information I already had. I have contacted Nissan customer service. They will call me Tuesday. Next Better Business Bureau. Then maybe the attorney General"s office. I don’t like people to take money from me for work they didn't do. All you did was regurgitate what I already told you and then charge almost $400 for MY information. Sorry that won't work for me.

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