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Sam Heidel
Sam Heidel at Toyota of Rockwall
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Sam Heidel | Page 2

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.7
201 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

3 yrs, 9 mos

Industry Experience

16 yrs, 9 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.7

201 Reviews

Write a Review

201 Reviews of Sam Heidel

April 23, 2024

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Employee Rating

Sam was keeping me updated on all the progress with my car. Waiting for the parts takes forever but once the parts are received the work in my car is faster. More

by JOV03
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Recommend Dealer
Yes
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Apr 23, 2024

Toyota of Rockwall responded

It's great to hear that Sam was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

April 20, 2024

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Employee Rating

Service was not good. The explanation I got was dum makes no sense. I called to speak to a manager left a voicemail because he or she was away from her desk in that momen More

by ELOISA0119
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 25, 2024

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

April 12, 2024

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Employee Rating

All of the people who were involved were friendly and knowledgeable. Great people work in the dealership. More

by jimmycanoe863
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Landrum, Mick Schott, Kevin McGuire, Cesar Martinez, Kasey Boysaw

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Apr 13, 2024

Toyota of Rockwall responded

Thank you for the kind words for our team, Jimmy! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 06, 2024

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Employee Rating

Just had to change my tire due to a nail in it to find my lug nuts over torques and xxxx near rounded out. Just had them rotated so I know it was the technician who touched them last. More

by pnutbutrgelle
Recommend Dealer
No
Helpful
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Apr 11, 2024

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

April 02, 2024

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Employee Rating

Sam was knowledgeable and very friendly. He took care of me right away and the truck was completed in a timely manner. More

by aaron.nulisch
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Apr 02, 2024

Toyota of Rockwall responded

It's great to hear that Sam was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

April 02, 2024

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Employee Rating

They were great. Got our info and less then 30 mins they were done. Nice people to deal with. More

by dwolfe619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Landrum, Mick Schott, Kevin McGuire, Cesar Martinez, Kasey Boysaw

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Apr 02, 2024

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 31, 2024

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Employee Rating

Our service representative, Sam Heidel is always great, perfect service. The service technician do wonderful work. We highly recommend Toyota of Rockwall More

by grammakat
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Recommend Dealer
Yes
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Apr 01, 2024

Toyota of Rockwall responded

We are very happy to hear Sam provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 30, 2024

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Very good service I love it and I will be back see Sam again. Thank you More

by tam533477
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Workmanship
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Recommend Dealer
Yes
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Mar 31, 2024

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

March 24, 2024

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Employee Rating

Service advisor is great. He keeps me informed with the status of my vehicle. The waiting area were clean and neat. More

by toantran11
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Service Time
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Recommend Dealer
Yes
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Mar 25, 2024

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

March 24, 2024

Dealership Rating
Employee Rating

Always pleasant experience. People always considerate and available for questions Quite waiting area made good for reading More

by mwyatt50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Mar 25, 2024

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

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