Sam Kim
Sam Kim at Valley Honda
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Sam Kim | Page 3

Service Director, Customer Relations

Valley Honda

4173 Ogden Ave
Aurora, IL 60504

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4.5
35 Reviews
4.5

35 Reviews

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35 Reviews of Sam Kim

December 31, 2019

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Great place to buy a car. I bought my first car, and I am highly satisfied with my purchase and my service. Sales consultant Steve Grady and the rest of the staff were very friendly and informative. They hel More

by ajs100
Recommend Dealer
Yes

Other Employees Tagged: Steve Grady, Bill Sexton

September 26, 2019

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DON DAVIS I'm Your " LIFE TIME CUSTOMER" My experience couldn’t have been any better then what I experienced working with DON DAVIS. He was extremely nice and professional throughout the whol More

by GoodYear 87th and stonyisland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Don Davis

July 16, 2019

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Kurt is the man! Kurt is amazing! No words can explain the experience my family and I had while trying to figure out a vehicle that'll best fit us. Kurt broke dawn our More

by Sandro272
Customer Service
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Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marco Maldonado , Kurt Gonzalez, Paulo Mendez

October 24, 2018

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Customer Service and prices are abysmal I had the transmission light go on and took the truck to Valley Honda. I was informed that one of the catalytic converters needed replacing. It had More

by Quality guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: German Zamudio

Dec 03, 2018

Valley Honda responded

Thank you for reaching out to us through this review and also via email. We had a chance to talk over the phone and I felt we found some common ground and understanding, but I believe this review was posted before our conversation so I will posted our response here as well. The vehicle came in for a check engine light which we found was a bad rear bank catalytic converter. The parts were ordered and when they arrived, you would have received an automatically generated email stating that they came in. We double cover this by calling as well, but the Adviser who assisted you originally was on vacation by the time the part had arrived. If you were told you would receive a call, someone should have called you, we take full responsibility for this and I apologize for the lack of communication. When your wife brought in the vehicle, she had concerns with the price of labor which was agreed upon on the last visit. She had said that she found a better price elsewhere and I offered to match the price or refund her for the parts, but she just wanted us to discount the labor which we agreed to. During the repair, we found some unrelated oil leaks that could be repaired since the parts we removed to replace the catalytic converter made them easily accessible. These parts were the axle seal and one of the boots on the axle. We took photos and showed her while she was here waiting to receive approval before the additional work was performed. In the end, because she did not agree with the pricing, we did not charge for the additional repairs. The parts that needed to be ordered were wiper blades that we didn’t have in stock. We typically have parts pre-paid, but agreed to have them ordered in without having her pay since she brought up a concern about this policy. When it comes to our repairs, explanation and pricing, we want to be fully transparent and clear in our communications. I felt that we tried our best to do so, but I apologize if you did not feel that way on your last visit. If you have any questions or concerns about the visit or if you feel that we could have done something differently to provide you with a better experience, as I had asked in our last phone conversation, we would love to know and are open to all feedback. Thank you again for the opportunity to serve you and your Honda. Sincerely, Sam Kim - Service Director.

September 26, 2018

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Lease of 2018 Pilot EX-L I greatly appreciate the patience and professionalism consistently provided by Mr. Eddie Sanchez. His experience and customer-oriented focus were demo More

by Ryan McEwen
Customer Service
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Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jab Rahman, Eddie Sanchez

September 18, 2018

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Once Again, Tom Came Through I'm a second time buyer at Valley Honda. I decided to go back and see Tom and get another new car. Not surprisingly, Tom exceeded my expectations wi More

by ZZAL
Customer Service
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Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Don Davis, Tom Propersi, Kristina Pszotka, Kevin Heffernan , Laura Abbruzzese, Nick Capezio, Ross Henderson

September 03, 2018

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Love Valley Honda! We just purchased our fifth car at Valley Honda. Great work by Jeremy Andrews and Katy Meyer to aggressively pursue best pricing and a great finance More

by TK
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Price
Recommend Dealer
Yes

Other Employees Tagged: Katy Meyer, John Benac , Jeremy Andrews

April 10, 2018

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Excellent Experience Sam Kim's service department is why I have just purchased my 3rd brand new car all from Valley Honda. Eddie Sanchez was very helpful, and knowledgeab More

by Sam
Customer Service
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Price
Recommend Dealer
Yes

Other Employees Tagged: Eddie Sanchez

February 22, 2018

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Highly Recommend!!! My 2nd CRV from VH. Paul Elam was wonderful.. Made me feel comfortable and went above and beyond. Kudos to VH. Thank you!! Your the best!! More

by Deb
Customer Service
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Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Elam, Ross Henderson, James Kirpanos

January 31, 2018

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Great Salesmanship If you want to buy a car from an expert, call Pat. His knowledge and service is the very best at the dealership. He really cares for his costumers! More

by Not in the bu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pat Malik