Service work was quick and customer lounge was
comfortable. Thanks to Sam for coordinating the maintenance on my out of service plan Sotrnto. His knowledge really helps me on items that need to be
comfortable. Thanks to Sam for coordinating the maintenance on my out of service plan Sotrnto. His knowledge really helps me on items that need to be completed. Good job, this is why I use Coastal vs. a cheaper aftermarket vendor.
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by NHOLWAY
Verified Customer
Verified Customer
Mar 31, 2020 -
Coastal Kia responded
Fantastic! Thank you for the five star review for our service team at Coastal Kia! It was thoughtful of you to mention Sam in your review. We strive to deliver a truly exceptional experience to every client during every visit. Your gracious comments have been shared with Sam and our entire service team. Thank you for choosing Coastal Kia!
My experience with the dealership was excellent and my
service has been exceptional with them. I would highly recommend anyone to them. Thank you for everything!
service has been exceptional with them. I would highly recommend anyone to them. Thank you for everything!
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by BGLANC41
Verified Customer
Verified Customer
Mar 30, 2020 -
Coastal Kia responded
You are very welcome! Thank you for the amazing five star review for our Coastal Kia team. We sincerely appreciate the feedback and amazing review. It was thoughtful of you to share your experience. Thank you for choosing Coastal Kia!
Coastal kia is always awesome! I have bought 3 cars from
them and always had a good experience. Jason Stone was my salesman and he was great.
them and always had a good experience. Jason Stone was my salesman and he was great.
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by AMCKITRICK79
Verified Customer
Verified Customer
Mar 30, 2020 -
Coastal Kia responded
Thank you for the great review! We could not agree more. Jason Stone is amazing and we are lucky to have him. We sincerely appreciate the five star sales review and kudos for Jason. We can not thank you enough for your continued loyalty to Coastal Kia and to the Kia brand as well. Your amazing review has been shared with Jason and our entire sales staff. Thank you for being such an important part of our Coastal Kia family!
The service dept did a software upgrade before performing
I spection, then couldnt do inspection because of the reset. Took my Sorrwnto somewhere else and had them review the services that were recommended.
I spection, then couldnt do inspection because of the reset. Took my Sorrwnto somewhere else and had them review the services that were recommended. The service dept recommended $2000 in repairs. Our mechanic said none of it was needed. A complete scam.
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by CINDYRETCHIN
Verified Customer
Verified Customer
Mar 27, 2020 -
Coastal Kia responded
Thank you for your feedback. Our Service and Parts Director John Wigger has tried to reach out to you via phone to discuss your recent visit and recommendations that were suggested on your Kia Sorento. Please call John at your earliest convenience. He can be reached at 910-408-0100. We are here to help. Thank you.
Always trying to help with my car, and are always quick
as possible on getting my car back to me when I get it serviced.
as possible on getting my car back to me when I get it serviced.
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by AMYTRIBOU
Verified Customer
Verified Customer
Mar 27, 2020 -
Coastal Kia responded
Thank you for the five star review for our team at Coastal Kia! It was thoughtful of you to go online and share your thoughts. Your gracious review has been shared with our entire service team. Thank you for choosing Coastal Kia!
Emergency Engine Replacement
Sam, Howard, & John were GREAT in assisting us with the engine replacement, answered questions and assured us our car would be well taken care of.
Sam, Howard, & John were GREAT in assisting us with the engine replacement, answered questions and assured us our car would be well taken care of.
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by CDMINOPOLI
Verified Customer
Verified Customer
Mar 25, 2020 -
Coastal Kia responded
Thank you for the five star service review for our team at Coastal Kia here in Wilmington, NC. It was thoughtful of you to mention Sam, Howard and John by name. Your five star review has been shared with them and our entire team. We are thrilled to hear we exceeded your expectations during your recent visit. Thank you for choosing Coastal Kia! We sincerely appreciate your business.
Oil Change
As usual, I come here for my maintenance. Same always take care of me. I had some things needing to be taken care of, but I chose not to do so at this
As usual, I come here for my maintenance. Same always take care of me. I had some things needing to be taken care of, but I chose not to do so at this time. They do not push you into doing anything you don't want to do, which I love.
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by Alicia D. Jones
Verified Customer
Verified Customer
Mar 24, 2020 -
Coastal Kia responded
Ms. Jones, thank you for the five star Coastal Kia service review! It was thoughtful of you to mention Sam Weisman by name. Your five star review has been shared with Sam our our entire service team. Sam is wonderful and we are lucky to have him. We adore the comment, "they do not push you into doing anything you don't want to do, which I love." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!
relaxing,plenty of fresh snacks, water,coffee, plus hot
chocolate if you want,reading material, eternet service available while you wait,services is excellent ,great
chocolate if you want,reading material, eternet service available while you wait,services is excellent ,great
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by ROSEVAUGHT60
Verified Customer
Verified Customer
Mar 23, 2020 -
Coastal Kia responded
Thank you for the five star service review for our team at Coastal Kia! We are thrilled to hear we were able to exceed your expectations. It is also wonderful to hear you were able to enjoy our VIP Customer Lounge Experience. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help.
Routine service
Went for routine service, oil change, filters, tire rotation had a coupon all that for $39.95. Bob Tomlin advised us about another filter that needed
Went for routine service, oil change, filters, tire rotation had a coupon all that for $39.95. Bob Tomlin advised us about another filter that needed changing. So glad to get that done! We will definately be back for any future service/work.
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by BWATKINS3351
Verified Customer
Verified Customer
Mar 16, 2020 -
Coastal Kia responded
Wonderful! Thank you for the five star Coastal Kia service review and gracious comments. It was thoughtful of you to mention Bob Tomlin by name. Your amazing review has been shared with Bob and our entire service team. It means the world to us to have you choose a local small business for your automotive needs. Our Coastal Kia team strives to deliver a five star truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! We are here if you need us.
I was greeted as soon as I came in. I came in early and
they tended to me earlier than the original appointment. I feel like they were thorough.
they tended to me earlier than the original appointment. I feel like they were thorough.
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by jeremybspencer
Verified Customer
Verified Customer
Mar 16, 2020 -
Coastal Kia responded
Thank you for the five star service review for Coastal Kia! It was thoughtful of you to go online and share your thoughts. It is wonderful to hear our service team exceeded your expectations and were able to get you in earlier than your appointment time dictated. We are home of the "truly exceptional experience." Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.