Sarah LaRiviere

I bought my car here almost 3 years ago. I have always had a wonderful experience when I have my car serviced here. They are thorough and informative. I brought my car in yesterday for I have always had a wonderful experience when I have my car serviced here. They are thorough and informative. I brought my car in yesterday for a check up and regular maintenance. Sean was friendly and asked about any concerns I had with my car. He saw to it that all was taken care of and answered any questions I had. I trust that my car is in good hands at this dealership. More

Helpful 0

Report | Print

I attempted to purchase a 2022 Rav4 Prime from this dealership. I told them from the beginning that I needed a vehicle I could install a tow hitch on and that this feature if unavailable was a deal bre dealership. I told them from the beginning that I needed a vehicle I could install a tow hitch on and that this feature if unavailable was a deal breaker, they confirmed it was possible and provided a price quote for installation. After waiting for more than 6 weeks for the vehicle to arrive, I only discovered that the hitch is incompatible by contacting my local dealership to order the parts (I do not live near Herb Chambers Toyota and elected to have it installed locally). A month after this all happened, I realized my loan for the vehicle had been inadvertently funded. I contacted the dealership - which had not notified me of the error - and they promised to overnight a check to me. The check did not arrive for one week, my messages were not returned, and it was actually sent ground rather than overnight. In addition, they refused to provide a check to the loan provider as the provider requested, which means shipping checks back and forth across the country. They did not offer to cover the interest on the loan, despite the fact that the only reason I didn't buy the vehicle was their mistake. More

Helpful 0

Report | Print