Scott Waller | Page 2

Shout out to Myles for helping us find an ioniq5. Many stores didn’t respond or could only answer our questions with an ummmmm….but Myles knew everything we threw at him. Many stores didn’t respond or could only answer our questions with an ummmmm….but Myles knew everything we threw at him. More

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Thank you, Tyler and Scott, for your time. Drove from a ways away and everything went quickly and smooth Drove from a ways away and everything went quickly and smooth More

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My wife and I purchased new Santa Fe in early July. The dealership allowed us to drive the car home after filling out paperwork and a making a down payment of over half of the purchase price. I had pre The dealership allowed us to drive the car home after filling out paperwork and a making a down payment of over half of the purchase price. I had prearranged financing thru my company credit union to pay the balance due. Due to my mistake the balance due was not issued to the dealership for over three weeks. They did contact me but I missed the email. When I realized that there was a problem I was very concerned about my relationship with the dealer. They were very responsive as I rushed to resolve the issue. I worked closely with Scott Waller over two long days to coordinate communication with the credit union. Scott was right on top of the situation and calmly addressed my concerns, answered my questions and provided critical information as needed. I also appreciate the professional and courteous staff who answered the phone particularly Alexa. Andrew in the finance department was courteous, knowledgable and professional. He did send an email to follow up with me after a number of days however I missed it. Originally in the sales process my wife worked with AJ. He was informative and personable. She decided on the Santa Fe on her first visit but wanted me to see and drive it so we returned the next day. AJ was off unexpectedly that day due to a family matter. However, he had arranged for his coworker Emily to take over. Emily provided a seamless transition and was a joy to work with. Thank you Zeigler for your help in resolving my stressful situation. More

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***Update**** since my last review below and giving a one star. Seigler Hyundai has come back and did what I feel is right on the what happened the previous day. I was happy with how we were able to work t star. Seigler Hyundai has come back and did what I feel is right on the what happened the previous day. I was happy with how we were able to work together and we are now owners of a new Hyundai. I feel how things went today would have been worthy of a 5 star if this is as the first time in and going they the buying, but since the trouble the night before I could not give a 5 star. Thank you to Emily in her efforts to right the wrong. More

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When I drove here from Oshkosh I wasn’t sure what to expect. Met with Jovin and it was the best car experience I’ve had in years. Answered all our questions and helped pick out the perfect Tucson for us expect. Met with Jovin and it was the best car experience I’ve had in years. Answered all our questions and helped pick out the perfect Tucson for us! Thanks again young man! More

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Couldn't give a big enough thanks to Tyler and Scott at Racine Hyundai on helping me with buying me new car. I wasn't sure what I was looking for and these two made sure I was happy with the vehicle we fou Racine Hyundai on helping me with buying me new car. I wasn't sure what I was looking for and these two made sure I was happy with the vehicle we found and made sure I knew how everything worked. It was fun and I am happy I found a place to buy my cars from here on out! More

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Deceptive advertising and added on multiple dealership fees. They are not willing to work with any customers. They are a one-eyed snake charming dealership. I would drive 1 hour out of my way than deal fees. They are not willing to work with any customers. They are a one-eyed snake charming dealership. I would drive 1 hour out of my way than deal with them. More

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Worst car buying experience ever. Had received a price match via text with internet sales rep, Gabby. Got there and found a bait and switch tactic used. They couldn't actually match that price due to re match via text with internet sales rep, Gabby. Got there and found a bait and switch tactic used. They couldn't actually match that price due to rebates we weren't eligible for. So we reluctantly agreed after hours of painful negotiations to purchase the car after doing a test drive. First time we got it home and opened the hatch, it started making klunking noises from the rear hatch over bumps. Asked about return policy within the 3 day window, was told no. So we took it to service and after 3 attempts, issue is still same. Racine wouldn't even answer my messages about any of this. It took them nearly a month to even send floormats, they forgot. The door handle was scratched, so they sent a replacement, but failed to paint it so now my local dealership says it cant be put on because racine was supposed to handle the painting. They wont respond to those requests either. The entire process was shady and I should have just walked away. Now I'm stuck with a klunking car that i absolutely hate because hyundai wont fix it under normal warranty. This is a design/ manufacturing flaw that should have been taken care of. I found numerous other people with the same exact issue. I shouldn't be left on my own to deal with this. Somebody with hyundai should have stepped in. My only option at this point is to sell it at auction for a huge loss after having it for only 1 month. Wisconsin lemon law doesnt apparently cover noise issues. Racine should have stood by their product at the moment I raised the issue. Any other dealer would have given a buyer 3 days on a major purchase like this. Hyundai refuses to buy it back also. Please avoid my experience and stay far away from this dealership. Shop somewhere you have in writing a 90 day return policy. You never know what issues will arise. More

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Adrian was super helpful. The delivery was fast and efficient. I appreciate all of the help getting the technology set up on my phone. Love the new car. Thank you for everything. efficient. I appreciate all of the help getting the technology set up on my phone. Love the new car. Thank you for everything. More

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My second review in two months! This purchase was for my son, therefore; EVERYTHING had to meet my expectations. The sales staff promptly located the model and trim package I wanted This purchase was for my son, therefore; EVERYTHING had to meet my expectations. The sales staff promptly located the model and trim package I wanted. He is happy and SAFE! The warranty and service at this dealership is unsurpassed. More

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