Sean Cho | Page 3

Did a great job finding actual problem regarding chech engine light and easily corrected it. Very satisfied with their service. engine light and easily corrected it. Very satisfied with their service. More

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Excellent service, friendly, efficient! Great Toyota location for maintenance of your vehicle. The price is reasonable. Great Toyota location for maintenance of your vehicle. The price is reasonable. More

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I have been a customer of Mr. Howie for the last 10 years. All these years, he and his team have provided me with exceptional customer service. Whenever I need help, I know that h Howie for the last 10 years. All these years, he and his team have provided me with exceptional customer service. Whenever I need help, I know that he is always there to help me. I am very thankful to Mr. Howie and his team for helping me with singing my fourth lease with them. I love my new car. Thank you very much! More

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Good job! Thank you so much. Very nice service, good management, nice atmosphere. Thank again! Thank you so much. Very nice service, good management, nice atmosphere. Thank again! More

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The dealership itself is clean on top of every employee being friendly,welcoming and professional! being friendly,welcoming and professional! More

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Services is friendly and reliable, in and out within reasonable time,,waiting area is clean reasonable time,,waiting area is clean More

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Sean Cho my Service Advisor was very helpful and patient with my questions. Hope he will be there next year for my Toyota maintenance. with my questions. Hope he will be there next year for my Toyota maintenance. More

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I’m extremely disappointed at the service I received this afternoon when I brought in my car for a service appointment. The rep at the desk, Sean, was very unhelpful and displayed a lousy attitude when I tri afternoon when I brought in my car for a service appointment. The rep at the desk, Sean, was very unhelpful and displayed a lousy attitude when I tried to ask him questions about my prepurchased Toyota car service plan. He quoted a price of roughly $399 for the cost of maintenance today. Keep in mind I have used the Toyota car service plan at other Toyota dealerships to get my car serviced (twice before) at no cost. Upon asking Sean, he responded that he was not aware about the plan and took a scanned copy of the plan and said he’d call and update me shortly. I waited for an update in the lobby and upon waiting for 20 minutes with no word from him, I proceeded to the reception to check if there is an update. I asked for an update to which he responded ‘ you haven’t even been here long, you need to wait for the technician to take a look at the car and the I’ll call the car service plan reps with the quotation’. At this point, I realized he hadn’t made an effort to find out more information about the Toyota car service plan at all. He then came back and said he called the number and it only corresponds to Toyota road side assistance. At this point I decided to cancel my service appointment and requested to get my car keys back. As a loyal Toyota customer I’m utterly disappointed by his unprofessional behavior and by extension that of his coworkers standing by witnessing our exchange. Am I expected to have more knowledge of Toyota services that the actual people who work there? Kindly make it make sense. More

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Herb Chamber Toyota Service rocks! Special shout out to Sean and xx. They have serviced my multiple Toyotas over the years- great customer service , technical expertise and reasonabl Special shout out to Sean and xx. They have serviced my multiple Toyotas over the years- great customer service , technical expertise and reasonable pricing!p More

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Excellent customer service department very professional, courteous and dependable.I come here all the time. courteous and dependable.I come here all the time. More

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