Shane Gillespie | Page 4

When I arrived at Ricarts I was really nervous I wasn't sure what to expect I had never really did something like this on my own before everyone made it so easy Chad was very friendly when he greeted me to sure what to expect I had never really did something like this on my own before everyone made it so easy Chad was very friendly when he greeted me told him what I was there to look at he ask me why I choose the focus I drove one over the weekend from a rent a car and I loved the way it drove then he asked what was important to have in the car told him Chad showed me what they had which was a great selection saw a color I liked we took it for a test drive Chad was very informative about the car he made me feel relaxed he introdused me to Jason and he was just as Friendly as Chad they both made me feel at ease, I have already recommened Ricart to several of my customers at work , friends and family, I have talked to Chad and Jason on the phone since I have made my purchase they both made me feel like I was important as a person not just a customer and I think that's the way it should be, Thank you for your time. More

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Super fast & efficient. Focused on giving lowest, best price promptly, yet allowed as much time as we needed to sit quietly and think over the deal before committing. best price promptly, yet allowed as much time as we needed to sit quietly and think over the deal before committing. More

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I had done my homework through the internet first before going to Ricart, so I knew what I wanted before I drove there. After my internet visit, I received an email that contained a vehicle picture/inform going to Ricart, so I knew what I wanted before I drove there. After my internet visit, I received an email that contained a vehicle picture/information of exactly what I was looking for. The color was off, but that was because I had selected "undetermined" when it came to the color choice. I was very happy to see rebates and additional trade-in mark offs that would apply. Once I got to Ricart I was expecting the whole "sales pitch" type of experience. I was relieved when it was the complete opposite. The staff were very personable and friendly. They knew their product when I had specific questions about the vehicle I was interested in. I am also glad it wasn't a "hurry and make a sale so the sales person can get to the next customer" type of experience. Overall, I enjoyed my experience and I feel comfortable in contacting the dealer about questions I may have concerning my purchase. My only concern with my experience is the number of different people I met with during my experience. I believe I talked to 5 different people while I was there. Each had information to share with me. It was hard to keep track of who said what, especially if I have a question about it later. I think it would be beneficial if a customer, like myself, would have one person to deal with the whole time they are there. One sales person who was there for the entire experience. Again, the staff were great and I have no complaints about their friendliness or knowledge. My other concern would be the jumping around to different stations. I like the open concept of stations, but I was taken to 3 or 4 different stations during my experience. If the sales staff were more mobile in what they can do, rather than having to go to a station with a customer. Something along the lines of iPads or tablets that give them access not only in the building, but outside as well. For example, a nice day, rather than coming back to one central building, especially if you are out with a customer and are a good distance away from the central building. Sit inside the vehicle or something like that and complete the information by iPad. Use electronic signature and even work-flow to route the forms to the next person. How nice would it be if a sales person was walking around the lot with a customer, having a conversation. Not a sales pitch, but a conversation and puts down the tailgate of a truck(for example), and starts filling out the information while talking to the customer and then continues to look at vehicles. Narrowing it down to the exact one they want. All while the paper work is being electronically routed. Be able to show the customer accessories for the vehicle on a vehicle already equiped with the accessories. So it isn't just pieces and parts in a central station, but actually get to see the accessories on a vehicle, the vehicle they are wanting to purchase. Just some food for thought.... Again, great experience and I would definately go back. More

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Very speedy and friendly. Very user friendly , not like most car salesmen. Very easy to talk to and negotiate with. A++++, diffinately would deal with again. most car salesmen. Very easy to talk to and negotiate with. A++++, diffinately would deal with again. More

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I went to the lot with my mother on 10/9/11 to help her with the purchase of a new car. While she was in the process of buying her car, I walked around the lot looking at the used trucks. After I saw the with the purchase of a new car. While she was in the process of buying her car, I walked around the lot looking at the used trucks. After I saw the service that Shane gave my mom, I knew I had to come back and deal with Shane with my purchase. I went back the following day to deal with Shane and I was just as pleased with the service he gave me that he gave my Mom. Shane is very friendly and has a wonderful attitude. I would recommend my friends and family to this dealer and tell them to see Shane. Thanks again Shane for everything you did for my Mom and myself!! More

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We first made an inquiry on the Ford website about a new truck and very soon afterwards A salesman from Ricart Ford contacted us and we made an apointment to visit. When we arrived our salesman (Shane Gi truck and very soon afterwards A salesman from Ricart Ford contacted us and we made an apointment to visit. When we arrived our salesman (Shane Gillespie) greeted us at the door with a hand shake and a positive attitude. We told him what we were looking for and he showed us what was available on the lot. Soon after we picked a 2011 F150 pickup as the vehicle we wanted. Shane then guided us through the sales process and was able to address any questions or concerns that we had. Before we knew it we were finished and on our way. I am very satisfied with my new F150 and also with the sales experience at Ricart Ford. More

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Shane was very friendly and positive. We're looking for a new car from a distance so having someone who is knowledgable was extremely helpful. He explained everything and never hesitates to answer questions new car from a distance so having someone who is knowledgable was extremely helpful. He explained everything and never hesitates to answer questions with an informed response. Props! More

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Shane Gillespie was super helpful in Helping me pick out my new Mazda3- he helped me work numbers on both a Mazdaspeed3 and a 2.5L five door Mazda3, and helped me make the right decision between leasing and my new Mazda3- he helped me work numbers on both a Mazdaspeed3 and a 2.5L five door Mazda3, and helped me make the right decision between leasing and buying a car- without any pressure. I loved the experience and will definitely be back. More

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I came in just looking at the possibility of getting a new car not really there to buy yet just weighing my options but after the wonderful service with Shane Gillespie when I am ready to buy a car I'll d new car not really there to buy yet just weighing my options but after the wonderful service with Shane Gillespie when I am ready to buy a car I'll definately go back to Ricart. His overall personality and infomativeness makes me realize I made the right choice in where to look. More

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