Sharon Caruthers

DO NOT RECOMMEND! !!!!!!!!!!!!!!DO NOT RECOMMEND!!!!!! Very Bad Business!!!!!!! I Brought my vehicle into there service center for an oil change and mechanic nipped my !!!!!!!!!!!!!!DO NOT RECOMMEND!!!!!! Very Bad Business!!!!!!! I Brought my vehicle into there service center for an oil change and mechanic nipped my radiator and broke it for some reason. They replaced my factory radiator with an off market radiator and was told my vehicle fixed and ready.. Upon driving my vehicle home my car went to running hot so I turned back around and took it back to them just for them to say they forgot to replace my hose to radiator 🤦‍♂️🤦‍♂️🤦‍♂️ I didn’t feel safe with them working on my vehicle anymore so I told them to transfer my car to Mercedes dealership and they refused to transfer my car and I was told that they fixed my car again and that I had to take my car back or I can trade it in. So I decided to look into trading my vehicle in to them in which they checked my credit 6 times which left multiple hard iniquities on my credit report.. So unfortunately I had no choice but to trade my dream Mercedes Benz truck in to them cause they hurt my credit report and I did not feel safe driving that vehicle again. I was not given any discount or any special discount on the vehicle I traded for or was not treated with the proper care I should have been treated with after there mistakes they made… I took my Dream car Into there professional mechanics for an simple oil change and left there with an ugly long dodge jeep truck.🤦‍♂️🤦‍♂️ They screwed me with no care in the world and the general manager was the one holding the screw driver🤷🏾‍♂️ Long as I love I will never in my life go back there I don’t care if I had to walk around I will never spend my money there or with other local dodge dealerships because it’s an family oriented business.. Tried to speak to HR department but never get an answer or never receive a phone call back after leaving multiple messages… Very bad experience with no remorse or sympathy from the service manager or from the general manager.. More

Report | Print

They have some of the most talented staff in the business. Good help is hard to find in many businesses these days and lake wales dodge has a team that carries a double workload. Their desire to ser business. Good help is hard to find in many businesses these days and lake wales dodge has a team that carries a double workload. Their desire to serve their community is obvious. They are constantly abused for things beyond their control yet show up every day knowing how thankless their hard work and effort will be. From global supply chain issues, supplier changes, and entitled mindsets to name a few, the advisors stay in the front lines under fire diligently working to find parts as quickly as possible and do all they can to keep clients informed for weeks and even months in some cases while waiting for parts availability while also trying to keep up with the incoming clients of the day. Having an already full workload, the technicians have to keep up with all of the incoming appointments while finding out those aged parts finally arrived and on many occasions with no notice from the supplier(s) that they have even shipped. This obviously creates immediate back log as well as client dissatisfaction as getting all of this work done in a day is simply not realistic. The owners of this dealership are respectfully involved given the amount of stores they own and oversee. They offer amazing benefits and care enough to stop by and speak with individual team members to hear their concerns and needs. There has to be other talent out there and lake wales dodge would be a great place for any technician to start and or finish out a very rewarding career. This area is growing tremendously and lake wales dodge has all of the desire in the world to accommodate its current clients as well as the many others moving in to the area. You can trust everyone at Lake wales dodge to give you the right information whether you like the information or not. Honesty and integrity are number 1 with the staff here. Lake wales is looking to and ready for doubling it's staff. Talented technicians- no matter their level of training should inquire here. This company will not only invest in you, it will pay you to further your training and also pay for you and your families college education. There is no such thing as perfect, but if you've had a bad experience - know that you too have made mistakes and I am sure you were wanting and hopeful for forgiveness. Lake wales does own up to it when a mistake is made. Whether or not you give them the opportunity to do so is on you. Lake wales offers so many extra services at no charge to you, a bad experience may be your own fault. If you're in a hurry, as many people are, you should never be waiting for you vehicle to be serviced and or repaired. You never know what else may be going on with your vehicle, or what may have been going on with the vehicle in front of yours. Lake wales has rental vehicles, a shuttle service, a pick up and delivery service and they schedule for check-in times and or drop-off times for required maintenance. This is the time you schedule to meet with your advisor - not the technician. Most companies these days will provide a 3-4 hour window for your in-home service needs. You should never expect your vehicle, which has so many different components to consider to be any different. "Just an oil chnage" is long gone. The manufacturer has a required maintenance list for your vehicle which should be reviewed with you at every service visit. Whether or not you choose to take proper care of your vehicle isn't to you. That doesn't mean that the clients in front of you have chosen to be so negligent. Times have changed and your experience must be backed by your understanding of the processes and not by your opinions. To any potential qualified candidate looking for a place who cares about its staff / team - go inquire with lake wales dodge. To any client looking for a place to have their vehicles needs taken care of - understanding that you will be given true and accurate information whether good news or not - lake wales is for you. More

by rboggess0143 Verified Customer Verified Customer

Report | Print

Very poor customer service. Messed up the miles reported on my car. Tried calling was out on hold multiple times and no answer from the manager. Told them my situation. No help Messed up the miles reported on my car. Tried calling was out on hold multiple times and no answer from the manager. Told them my situation. No help at all. Don’t go here More

Report | Print

oil Change Great service team, very professional and friendly. They make sure that you understand the service that is required on your vehicle before you agree Great service team, very professional and friendly. They make sure that you understand the service that is required on your vehicle before you agree to getting the work done and the price. Have been going to back to them for all the service required on my Town & Country van from the day i bought it in 2014. More

Report | Print