Shawn Baron

Very unprofessional, after waiting several hours for my turn to be checked out by the finance team on my purchase, Shawn decided that another Sales Specialist and his customer should go ahead of me. Very d turn to be checked out by the finance team on my purchase, Shawn decided that another Sales Specialist and his customer should go ahead of me. Very disrespectful to my Sales Specialist and myself. Great way to build customer loyalty, referrals and service business, huh. More

Helpful 0

Report | Print

Shawn refused to give my cash back for 2024 Taos SE with water spot defects. water spot defects. More

Helpful 0

Report | Print

Their finance team tried to force me to finance with them, stating they otherwise wouldn't sell the car. After negotiating different terms, their finance person made written changes to the documents, bu them, stating they otherwise wouldn't sell the car. After negotiating different terms, their finance person made written changes to the documents, but didn't update the computer with those changes. My fault for not making him change it in the computer and reprint. Sketchy and misleading practices. Stay away. More

Helpful 2

Report | Print

Dishonest. Anyone attempting to purchase a vehicle at this Huntington VW dealer, or their affiliate Smithtown VW, better turn the xxxx around and leave witho Anyone attempting to purchase a vehicle at this Huntington VW dealer, or their affiliate Smithtown VW, better turn the xxxx around and leave without the headache. Especially if you deal with Eli. Incompetent liar. If you're wise to their tactics you will find numerous ways that they try to screw you over. Bunch of losers from sales, to finance, and straight to the manager. I made a mistake of ordering my vehicle through VW's website to this dealer and was forced to relinquish my order because of their inflated in-house only financing rates, 7k over sticker on a car that I ordered b.s., and sneaky fake discounts they try to make you think that your getting while they essentially steal your State and Federal tax rebates from you by inflating the sticker price. Fyi for anyone that is still reading this, I sat down with that loser Eli on a Saturday worked out a deal that I was unhappy with and took notes every step of the way. On Monday I go to pick up the car and they raised the price on me by 2k without telling me. Seems like when I squeezed them up on my trade-in a couple grand, which by the way was nearly fair market value, they then increased the sticker price on me to compensate for that and I noticed at the finance desk. You have to look at their computer to see whats going on. Eli intentionally writes the order so that its barely comprehensible, supposedly reflecting that I'm paying 5K over sticker the price but in the computer system its different. Definitely take notes to compare at the end. I brought it to the Managers attention and he could have cared less. Would not honor the previously agreed upon 5k over sticker. "This is the price". He said I didnt know basic math. There isnt a auto loan calculator on the internet that could possibly figure out the monthly payment that they set up for me. Who the xxxx knows what else they were lying to me about. After this I had enough and walked out. Also note: Forget about getting your own loan. They will only allow financing through their affiliated banks in which they receive a kickback while screwing you over on the interest rate regardless of how good your credit is. Tell me that prime rate is 6%.. not a chance. I called my back and on speaker phone they said 4%. Extremely greedy. And... Shame on VW USA for setting up a pre-order system this bad. More

Helpful 1

Report | Print

I put a deposit down on a used car and decided not to purchase. It has been 18 days and countless phone calls and still no refund. Buyer beware purchase. It has been 18 days and countless phone calls and still no refund. Buyer beware More

Helpful 4

Report | Print

Professional No Nonsense Sales Team The only place I will shop for a VW, the staff at Huntington are all professionals. A no nonsense dealership, fully modern, clean, comfortable waitin The only place I will shop for a VW, the staff at Huntington are all professionals. A no nonsense dealership, fully modern, clean, comfortable waiting area and super clean service area. For sales, Eli will do his best to help you negotiate the best price, as will Shawn the manager.. And Nick is seemingly the resident expert on all things VW, and is ready to answer any question about any option. I'm a repeat customer here because of their fairness and integrity. Drive in with your old car, and drive out with a shiny new. More

Helpful 0

Report | Print

Deception at it’s worst Fraudulent dealer stay away! Customer service is also atrocious! Took me days to get in touch with someone over the phone. They car about one thing on Fraudulent dealer stay away! Customer service is also atrocious! Took me days to get in touch with someone over the phone. They car about one thing only $ More

Helpful 2

Report | Print

Worst manner to the customer I have been VW customer for more than 13 years. Recently I visited to lease a new car and return the expiring one. Their interactions were seriously d I have been VW customer for more than 13 years. Recently I visited to lease a new car and return the expiring one. Their interactions were seriously disrespectful. Asking for much higher monthly payment than the previous car. Moreover their tone was full of insult. Offered me a car of 8600 miles already driven, higher than March 2019 rate. They were saying April has no better deal than March 2019. But in the official website of VW can see different picture. I have 2 other cars from VW. Wishing to terminate the transactions with them. More

Helpful 4

Report | Print

Great customer service very helpful, kind, courteous and professional staff. highly recommended if your looking for a dealership with customer service in mind. thank you eve very helpful, kind, courteous and professional staff. highly recommended if your looking for a dealership with customer service in mind. thank you everyone at Huntington VW. More

Helpful 0

Report | Print

Horrible service after brand new car broke down This is the worst dealership I have ever dealt with. We purchased our Atlas here in 2017. The car broke down (still under warrantee) and it was towed This is the worst dealership I have ever dealt with. We purchased our Atlas here in 2017. The car broke down (still under warrantee) and it was towed to them. It's been sitting in their parking lot for a month. I have to call to find out updates. No one gives a courtesy call to say what's going on. They refuse to help get a loaner vehicle to me despite me asking many, many times. If you buy a car from these people and something goes wrong, they will literally do as little as they can possibly do. Do not give these people your money. They all pretend not to know anything and just pass you around to other people. The customer service is horrendous. They are very nice when you buy the car but after that they could care less about you. I have lost hours and hours of my time trying to call these people to get answers and all they do is give me the runaround. Please beware. More

Helpful 1

Report | Print