This dealership was busy but all the salesperson were
professional. The location was very clean too.
professional. The location was very clean too.
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by mangat_sandeep19
Verified Customer
Verified Customer
May 16, 2024 -
Westside Lexus responded
Mangat, we're delighted to hear that our team welcomed you to Westside Lexus with professional service! Thank you for sharing your appreciation for our dealership. Safe travels!
The staff provided goof services.
They were efficient, professional and friendly. After sale service was good too.
They were efficient, professional and friendly. After sale service was good too.
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by Li
Verified Customer
Verified Customer
Apr 19, 2024 -
Westside Lexus responded
Li, we're glad to know you had a positive experience with our team at Westside Lexus. Thanks for highlighting our efficiency and professionalism!
We have purchased four vehicles from Shekhar Shroff over
the past few years. He knows the vehicles well and has always been very professional. We always receive impeccable service from Shekhar.
the past few years. He knows the vehicles well and has always been very professional. We always receive impeccable service from Shekhar.
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by ADDPAR
Verified Customer
Verified Customer
Apr 15, 2024 -
Westside Lexus responded
We're so glad to know that you've had consistently great experiences with Shekhar and our team at Westside Lexus. Thank you for your loyalty over the years, we appreciate it!
Mr. Shroff was great to deal with and communicated well
from the initial showing through the delivery.
from the initial showing through the delivery.
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by jbyrd3
Verified Customer
Verified Customer
Mar 26, 2024 -
Westside Lexus responded
We're so happy that you had a great experience with our team at Westside Lexus! Thanks for sharing this feedback with us - enjoy the ride!
Best selection of cars.
We enjoy dealing with Shekhar. Finance department not so much especially considering we pay cash.
We enjoy dealing with Shekhar. Finance department not so much especially considering we pay cash.
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by sjwhite
Verified Customer
Verified Customer
Mar 18, 2024 -
Westside Lexus responded
We appreciate your feedback! It's great to know you enjoyed dealing with Shekhar and our selection of cars at Westside Lexus. We'll take note of your comments about the finance department for future improvements.
No one welcome or greet you when walk in the service
area. Take me a while to be sure where is the service front desk. Suggest putting a front desk sign to help the new customer.
area. Take me a while to be sure where is the service front desk. Suggest putting a front desk sign to help the new customer.
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by Wchung
Verified Customer
Verified Customer
Feb 28, 2024 -
Westside Lexus responded
Thanks for your feedback and suggestions about the signage in our service area at Westside Lexus. We're always looking to improve, so we appreciate you taking the time to share this with us!
Salespeople were nice.
Financing person was pushy and not happy that we didn’t purchase any extra warranty items and immediately made comments.
Financing person was pushy and not happy that we didn’t purchase any extra warranty items and immediately made comments.
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by namastewyze
Verified Customer
Verified Customer
Feb 19, 2024 -
Westside Lexus responded
I'm sorry to read about your experience with our financing team. We aim for a comfortable and respectful environment for all customers, so it's disappointing to learn we fell short in this instance. If you're open to discussing this further or have any other concerns, please don't hesitate to reach out directly. Thank you,
James Breaux - General Sales Manager - 1 (281) 558-3030
We’ve bought several cars from Shakira at Westside and
have always been treated fabulously. We appreciate the level of care we get at this dealership.
have always been treated fabulously. We appreciate the level of care we get at this dealership.
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by tmmoran
Verified Customer
Verified Customer
Jan 22, 2024 -
Westside Lexus responded
We're so glad to know you've had consistently great experiences with Shakira and our team at Westside Lexus. We appreciate your loyalty and look forward to serving you again in the future!
Excellent service, professional sales person, explained
clearly all the details, spent time with us to go over various cars, guided us in financing.Best play to purchase or lease a Lexus.
clearly all the details, spent time with us to go over various cars, guided us in financing.Best play to purchase or lease a Lexus.
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by taxjay
Dec 18, 2023 -
Westside Lexus responded
We're delighted to know you had an excellent experience with our team at Westside Lexus. We strive to provide detailed and professional service for all of our customers. Thanks for choosing us - we look forward to assisting you in the future!
I would recommend the dealership because the vehicles are
excellent. My experience with the sales people was not stellar. The person who was pushing the extended warranty plan was rude and didn't take "NO" f
excellent. My experience with the sales people was not stellar. The person who was pushing the extended warranty plan was rude and didn't take "NO" for and answer. The sales person didn't want to take the time to help us become more familiar with the new technology.
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by d_scully
Verified Customer
Verified Customer
Nov 17, 2023 -
Westside Lexus responded
I'm sorry to read about your experience with our sales team. We strive for excellence in customer service and it seems we fell short during your visit, especially regarding the extended warranty discussion and familiarizing you with new technology. Your feedback is important to us as we continually aim to improve our services. If you'd like further assistance or have any other concerns, please don't hesitate to reach out directly. - Christian Davidson - Lead Financial Services Manager - (281) 558-3030