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Shelby Diepenbrock

Overview Reviews (75) Inventory (331)

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Shelby Diepenbrock

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Shelby Diepenbrock | Page 7

Finance Manager

Dean Team Volvo Cars of St. Louis

7700 Manchester Rd
St. Louis, MO 63143

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4.9

75 Reviews

Overview Reviews (75) Inventory (331)

4.9

75 Reviews

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75 Reviews of Shelby Diepenbrock

January 21, 2023

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Employee Rating

We very much enjoyed working with Paul Thoman at Dean Team Volvo. I came over last weekend from Kansas City to see the car. Paul was knowledgeable but unobtrusive when my wife and I were evaluating the c Team Volvo. I came over last weekend from Kansas City to see the car. Paul was knowledgeable but unobtrusive when my wife and I were evaluating the car. The car require some minor cosmetic repairs which Paul put in writing as we placed our earnest money deposit down on the car. As promised the cosmetic blemishes were resolved when we returned for the car. Paul was personal as well as very organized. He didn't waste our time. He presented the extended warranty options then respectfully accepted our declining any of the packages. We also found Shelby the assistant business manager helpful, straight forward and courteous. Lastly, Joe the technician did a great job walking us through the operations of the various screens and electronic/digital interface. We were more than satisfied with the personal, low key, no pressure approach by the Dean Team. I would recommend you guys to friends and family. More

by Bmcmillan1

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Paul Thoman

Helpful 0

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Jan 22, 2023 -

Dean Team Volvo Cars of St. Louis responded

Absolutely outstanding!!!!! Thank you for your outstanding review and your compliments on Paul and our Team. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that Paul, Shelby and Joe provided you with a above and beyond and an outstanding car buying experience. We greatly appreciate your Loyalty, business and your support!! Thank you!!

January 14, 2023

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Employee Rating

I just loved them. Great customer service! The guy that helped me was very nice & friendly, Thanks a lot Paul 🤗 Great customer service! The guy that helped me was very nice & friendly, Thanks a lot Paul 🤗 More

by Philitajohnson

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Paul Thoman, Brian McClain

Helpful 0

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Jan 22, 2023 -

Dean Team Volvo Cars of St. Louis responded

Absolutely outstanding!!!!! Thank you for your outstanding review and your compliments on Paul. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that Paul provided you with a above and beyond and a friendly car buying experience. We greatly appreciate your business and your support!! Thank you!!

January 13, 2023

Dealership Rating

Employee Rating

Had a fantastic car buying experience! Paul made me feel at ease throughout the entire experience! Highly recommend Paul and the dean team if your looking for a new car! Paul made me feel at ease throughout the entire experience! Highly recommend Paul and the dean team if your looking for a new car! More

by Maddy

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Paul Thoman

Helpful 0

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Jan 22, 2023 -

Dean Team Volvo Cars of St. Louis responded

Absolutely outstanding!!!!! Thank you, Maddy, for your outstanding review and your compliments on Paul and our Team. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that Paul and our Team provided you with a above and beyond and a fantastic car buying experience. We greatly appreciate your business and your support!! Thank you!!

January 05, 2023

Dealership Rating

Employee Rating

Caleb was so nice. . Caleb, Miss Shelbey and Mr. Brian treated me like family.. They made sure that I was taken care of from start to finish... There are businesses that . Caleb, Miss Shelbey and Mr. Brian treated me like family.. They made sure that I was taken care of from start to finish... There are businesses that just care about making money and not the customers but these amazing people really care... They are such classy people and I am so glad to have purchased my vehicle from them.. Thanks so much Caleb for treating me with such dignity and grace... It can't get no better than that.. More

by Leeleem1975

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brian McClain , Caleb McClain

Helpful 0

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Jan 05, 2023 -

Dean Team Volvo Cars of St. Louis responded

Absolutely outstanding!!!!! Thank you for your outstanding review and your compliments on Caleb, Shelby and Brian. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that Caleb, Shelby and Brian was able to provide you with a above and beyond and an excellent car buying experience. We greatly appreciate your business and your support!! Thank you!!

December 17, 2022

Dealership Rating

Employee Rating

My experience here could not have gone any better. Everyone knows buying a car can be a little stressful, but Paul and Brian made my experience extremely easy. Highly recommend this company to do bu Everyone knows buying a car can be a little stressful, but Paul and Brian made my experience extremely easy. Highly recommend this company to do business with! More

by Alecbackybg

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Paul Thoman, Brian McClain

Helpful 0

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Dec 19, 2022 -

Dean Team Volvo Cars of St. Louis responded

Absolutely outstanding!!!!! Thank you for your outstanding review and your compliments on Brian and Paul. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that Brian and Paul was able to provide you with a above and beyond and an easy, professional car buying experience. We greatly appreciate your business and your support!! Thank you!!

December 09, 2022

Dealership Rating

Employee Rating

Everyone at the dealership was very friendly. Paul was a great salesman he was helpful. He wasn't pushy very friendly I would definitely recommend this dealership. I would definitely buy another Paul was a great salesman he was helpful. He wasn't pushy very friendly I would definitely recommend this dealership. I would definitely buy another car here. I would also recommend asking for Paul. More

by Williamwillis8131

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Paul Thoman

Helpful 0

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Dec 09, 2022 -

Dean Team Volvo Cars of St. Louis responded

Absolutely outstanding!!!!! Thank you, William, for your outstanding review and your compliments on our Team and Paul. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that Paul and our Team was able to provide you with a above and beyond and a professional car buying experience. We greatly appreciate your business and your support!! Thank you!!

November 12, 2022

Dealership Rating

Employee Rating

Bob Chitwood is amazing. He knew I was looking for a convertible and contacted when he had one he knew I would love. He went above and beyond. I would recommend him to everyo He knew I was looking for a convertible and contacted when he had one he knew I would love. He went above and beyond. I would recommend him to everyone. He listens and cares. Best salesman around. Would never buy from anyone else. More

by StaceyBiermann

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Bob Chitwood

Helpful 0

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Nov 14, 2022 -

Dean Team Volvo Cars of St. Louis responded

Absolutely outstanding!!!!! Thank you, Stacey, for your outstanding review and your compliments on our Team. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that Bob and our Team was able to provide you with a above and beyond and a professional car buying experience. We greatly appreciate your business and your support!! Thank you!!

November 08, 2022

Dealership Rating

Employee Rating

Jen was fantastic to work with. She made the whole process easy and seamless. Her communication was excellent. Thank you Dean Team. She made the whole process easy and seamless. Her communication was excellent. Thank you Dean Team. More

by rickheinlein22

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brian McClain , Jennifer Crawford

Helpful 0

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Nov 09, 2022 -

Dean Team Volvo Cars of St. Louis responded

Absolutely outstanding!!!!! Thank you for your outstanding review and your compliments on our Team. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that Jennifer and our Team was able to provide you with a above and beyond and a professional car buying experience. We greatly appreciate your business and your support!! Thank you!!

November 05, 2022

Dealership Rating

Employee Rating

Very friendly, listened to what I wanted, it was a all around a great experience. Great vehicle around a great experience. Great vehicle More

by Adamjane06

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Paul Thoman, Brian McClain , Caleb McClain

Helpful 0

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Nov 09, 2022 -

Dean Team Volvo Cars of St. Louis responded

Absolutely outstanding!!!!! Thank you for your kind review and your compliments on our Team. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that our Team was able to provide you with a above and beyond and a professional car buying experience. We greatly appreciate your business and your support!! Thank you!!

October 29, 2022

Dealership Rating

Employee Rating

Paul was terrific to work with. He made the buying process easy and enjoyable. He was able to answer all of our questions with ease. He made the buying process easy and enjoyable. He was able to answer all of our questions with ease. More

by Rebeccarose

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Paul Thoman

Helpful 0

Report | Print

Oct 31, 2022 -

Dean Team Volvo Cars of St. Louis responded

Absolutely outstanding!!!!! Thank you, Michael, for your outstanding review and your compliments on our Team. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that Paul and our Team was able to provide you with a above and beyond and a professional car buying experience. We greatly appreciate your loyalty, business and your support!! Thank you!!

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