The service advisor was very friendly.
However we made an appt for the recall, dropped the car at the appointed time but had to wait 2 more days to get our car back. The advisor asked if w
However we made an appt for the recall, dropped the car at the appointed time but had to wait 2 more days to get our car back. The advisor asked if we'd like the car washed. We said yes, but when we picked it up it had not been washed,
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by JASRCISE10
Verified Customer
Verified Customer
Other Employees Tagged:
Shyla Saxton
Jun 04, 2026 -
Manly Honda responded
Dear JASRCISE10,
Thank you for taking the time to share your feedback and for highlighting that your service advisor was friendly. However, I want to sincerely apologize for the unexpected two-day delay in your recall appointment and for missing the car wash we promised you. That certainly does not reflect the efficient and thorough experience we strive to provide.
I would love the opportunity to look into what happened and turn this experience around for you. We would like to coordinate a time to pick up your car, have it fully detailed, and return it to you. Could you please provide the six-digit repair order number located at the top of your receipt, along with the best contact number to reach you?
Alternatively, please feel free to reach out to me directly so I can assist you personally.
Warm regards,
Jose Rocha
Customer Experience Manager
Manly Honda
📞 707.535.1163
✉️ jrocha@manlyauto.com
My car makes clicking sounds after my first service that
were not there before Terrible
were not there before Terrible
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by STEPHANIEMGREENSPAN
Verified Customer
Verified Customer
Other Employees Tagged:
Shyla Saxton
May 26, 2026 -
Manly Honda responded
Hi STEPHANIEMGREENSPAN,
Thank you for being our customer!
I'd like to better understand what this clicking sound is that wasn't there before. Can I please get your six-digit repair number, located at the top of your invoice, or your best contact telephone number? We'd love to make it right. My name is Jose Rocha, Customer Experience Manager, and I can be reached at 707-535-1163 or email: jrocha@manlyauto.com
Looking forward to working this out.
Best,
Jose Rocha
The cost of the VSA Modulator Control Unit was very
pricey with no discount. I had the same bad pricey experience in 11/4/24 with replacing a leaking oil pump seal.
pricey with no discount. I had the same bad pricey experience in 11/4/24 with replacing a leaking oil pump seal.
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by bowmanolds
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2026 -
Manly Honda responded
Thank you for taking the time to share your feedback with us. We sincerely value your business and are pleased to have you as a member of the Manly Honda family.
Your input is important to us, and we look forward to continuing to serve you.
Your Manly Honda Team
Wonderful.
The service rep was absolutely wonderful. She really took care of my mom great
The service rep was absolutely wonderful. She really took care of my mom great
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by KAZEROONIAN
Verified Customer
Verified Customer
Other Employees Tagged:
Shyla Saxton
May 26, 2026 -
Manly Honda responded
Thank you for sharing your feedback. We truly appreciate your business and are grateful to have you as part of the Manly Honda family!
Your Manly Honda Team
Condescending, not honest.
Frustrating. Unpleasant experience, so different from my experience 14 years ago. Won’t come back. Will not recommend.
Update. There is a class ac
Frustrating. Unpleasant experience, so different from my experience 14 years ago. Won’t come back. Will not recommend.
Update. There is a class action on these cars, per a cold letter from an attorney. It describes exactly the issues I was having with that particular hybrid CRV. It may behoove the dealership to not resell that car, in the interest of good customer care as it clearly has an issue. I wish my experience had not cost me $5K….
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by NEPENTHE710
Verified Customer
Verified Customer
Service Price Transparency
May 07, 2026 -
Manly Honda responded
Hi NEPENTHE710,
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your recent experience has left you feeling this way, especially after your positive history with us over the years.
Reading words like “condescending,” “not honest,” and “unpleasant” is very concerning to me, because that is never how we want our guests to feel when visiting our dealership.
We genuinely value long-time customers like you, and I am sorry we let you down during this visit. I would really appreciate the opportunity to better understand what happened and see if there’s anything we can do to help rebuild your confidence in us.
If you’re open to it, could you please send me either your best contact number or the 6-digit repair order number at the top of your invoice? I’d appreciate the chance to follow up with you personally.
Thank you again for bringing this to my attention.
Best regards,
José Rocha
Customer Experience Manager
Manly Honda
707-535-1163
[jrocha@manlyauto.com](mailto:jrocha@manlyauto.com)
I received exceptional treatment from a very friendly and
knowledgable staff. I will definitely recommend Manly Honda.
knowledgable staff. I will definitely recommend Manly Honda.
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by REDCRYER
Verified Customer
Verified Customer
May 26, 2026 -
Manly Honda responded
Thank you for sharing your feedback. We truly appreciate your business and are grateful to have you as part of the Manly Honda family!
Your Manly Honda Team
Shyla kept me informed; she told me additional repairs
were needed, that the expense would be considerable and that at some future time, if not today, they should be scheduled… No pressure- just straight
were needed, that the expense would be considerable and that at some future time, if not today, they should be scheduled… No pressure- just straight up informative…The mechanic provided pics as the repairs were completed, an Uber was provided and my car was washed. Altogether, it was top drawer service. I was impressed!
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by SHEILAFARMER
Verified Customer
Verified Customer
Service Price Transparency
Apr 29, 2026 -
Manly Honda responded
Hi Sheila,
Thank you for the wonderful feedback! We’re so glad to hear Shyla kept you informed and provided clear, pressure-free guidance—that’s exactly the experience we aim to deliver.
It’s great to know the technician’s photos, the Uber service, and the vehicle wash all helped make your visit smooth and convenient. We truly appreciate you recognizing the effort our team puts in to provide top-tier service.
Thank you for choosing Manly Honda.
We look forward to taking great care of you again!
Best,
Your Manly Honda Team!
Professional, quick, loved Alejandro's 'podcast'
reviewing his inspection of my car. An enjoyable experience. And Shyla was excellent, helpful and kept me informed. Thanks
reviewing his inspection of my car. An enjoyable experience. And Shyla was excellent, helpful and kept me informed. Thanks
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by ROBERT.LABATE
Verified Customer
Verified Customer
Other Employees Tagged:
Shyla Saxton
May 26, 2026 -
Manly Honda responded
Thank you for sharing your feedback. We truly appreciate your business and are grateful to have you as part of the Manly Honda family!
Your Manly Honda Team
Very good experience.
Welcoming, detail information and promising. I was there for a vehicle inspection and services and was happy about the services.
Welcoming, detail information and promising. I was there for a vehicle inspection and services and was happy about the services.
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by navinbhandari2003
Verified Customer
Verified Customer
Other Employees Tagged:
Shyla Saxton
May 26, 2026 -
Manly Honda responded
Thank you for taking the time to share your feedback with us. We sincerely value your business and are pleased to have you as a member of the Manly Honda family.
Your input is important to us, and we look forward to continuing to serve you.
Your Manly Honda Team
Good friendly service.
Mechanics found problem with my car battery and Shyla explained it to me so I bought a new battery. Very pleased.
Mechanics found problem with my car battery and Shyla explained it to me so I bought a new battery. Very pleased.
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by DA
Verified Customer
Verified Customer
Other Employees Tagged:
Shyla Saxton
May 26, 2026 -
Manly Honda responded
Thank you for taking the time to share your feedback with us. We sincerely value your business and are pleased to have you as a member of the Manly Honda family.
Your input is important to us, and we look forward to continuing to serve you.
Your Manly Honda Team
May 26, 2026 -
Manly Honda responded
Thank you for taking the time to share your feedback with us. We sincerely value your business and are pleased to have you as a member of the Manly Honda family.
Your input is important to us, and we look forward to continuing to serve you.
Your Manly Honda Team
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