Simone McErlean
Simone McErlean at Rothrock Motor Sales

Simone McErlean

Service Consultant

Rothrock Motor Sales

1648 Plaza Lane
Allentown, PA 18104

4.7
487 Reviews
4.7

487 Reviews

Write a Review

Dealership Experience

9 yrs, 1 mo

Industry Experience

9 yrs, 1 mo

Languages Spoken

English English

487 Reviews of Simone McErlean

April 25, 2024

Dealership Rating
Employee Rating

Thank-you rothrock for selling and taking care of my nissan, the ladies in the nissan service side are amazing there always professional and very friendly thanks again for great service More

by jbaron1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2024

Rothrock Motor Sales responded

Thank you for your kind words about our service team! We are glad to be able to have helped you out with your Nissan! Have a nice day!

April 25, 2024

Dealership Rating
Employee Rating

Everyone was extremely friendly and helpful. Best place to bring your vehicle for service and repairs More

by goamps1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charlene Kratzer

Apr 25, 2024

Rothrock Motor Sales responded

Thank you for your positive feedback! We are glad your service went smoothly and everyone was friendly and helpful! Until next time, take care!

April 20, 2024

Dealership Rating
Employee Rating

Great service, everyone was very nice, well taken care of, would recommended to family and friends! More

by aprilfullam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2024

Rothrock Motor Sales responded

Thank you for your review and recommendation! Have a nice day!

April 20, 2024

Dealership Rating
Employee Rating

very profesional service manager, very willing to work with his costumer to find a solution on people's concerns. More

by amauryg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2024

Rothrock Motor Sales responded

Thank you for highlighting our service manager! We are glad they were able to work with you to find a solution! Have a nice day!

April 17, 2024

Dealership Rating
Employee Rating

Always a good experience with Simone and everyone else in the service department!! They need a raise especially Simone, she goes above and beyond to help!! More

by Suzanne Heine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charlene Kratzer

Apr 18, 2024

Rothrock Motor Sales responded

Thank you for your feedback! We are glad to hear Simone did such a great job and went above and beyond to help you! Until next time, take care!

April 14, 2024

Dealership Rating
Employee Rating

Made my appt for inspection and asked how long I would have to wait. A time frame was given to me for 2 1/2hrs & it was completed. They explained everything that was done & everything that is needs to be More

by Mnroskos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charlene Kratzer

Apr 16, 2024

Rothrock Motor Sales responded

It's wonderful to hear about your positive experience with Rothrock Motors! We're thrilled that your inspection appointment was completed within the estimated time frame and that you received thorough explanations about the service. Thank you for choosing us for your vehicle servicing needs!

April 11, 2024

Dealership Rating
Employee Rating

Good expirence in purchase a car, excellent service from Matt always giving the right information and clarifying what the client really needs. More

by mariaasanchezltkd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 12, 2024

Rothrock Motor Sales responded

Thank you for your feedback! We are happy you had a good car buying experience with us, and that you found Matt so helpful! Enjoy your new Nissan and take care!

April 06, 2024

Dealership Rating
Employee Rating

Nice clean fast service. Everyone I talked was very nice and helpful . I got my appointment the same day More

by JONH429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2024

Rothrock Motor Sales responded

Thank you for your feedback! We appreciate your nice words about our service and staff! Until next time, take care!

March 30, 2024

Dealership Rating
Employee Rating

I brought my car in the day before my scheduled appointment, because that was the most convenient time to drop it off. I was on my way home and received a call they had already brought it in to ch More

by Linda.bolender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2024

Rothrock Motor Sales responded

Thank you for your kind words about our service department and staff! We are happy to be able to assist you in a way to where you were impressed! We hope to assist you again in the future! Have a nice day!

February 29, 2024

Dealership Rating
Employee Rating

Excellent service. Worth the trip from Philadelphia to Allentown for my inspection!! And they washed my car!! Thanks, Rothrock More

by DJPESQ
Recommend Dealer
Yes
Mar 01, 2024

Rothrock Motor Sales responded

Thank you for traveling so far to get your vehicle serviced with us! We appreciate your kind words about your service experience! Have a wonderful day!

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