Simone McErlean | Page 49

My new car buying experience I have been a Nissan owner for over 20 years. I was very impressed with the Rothrock company culture. Everyone I've come in contact with has been fr I have been a Nissan owner for over 20 years. I was very impressed with the Rothrock company culture. Everyone I've come in contact with has been friendly, helpful, and knowledgeable. Nate was my sales advisor, whom I contacted via the internet. He was prompt in answering my questions via email. The few times I've stopped in the dealership to have my 'old' Murano serviced, he popped over to say hi and remembered my name. Simone in service was very helpful as well. She too is friendly and remembered my name. I feel I got a fair price on my new Murano. The work done on my old Murano was prompt as I was giving it to a family member. More

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First TIme I am gifting my 2006 Murano to my brother and wanted him to have a car that was reliable. Since this is my first time using Rothrock service I have n I am gifting my 2006 Murano to my brother and wanted him to have a car that was reliable. Since this is my first time using Rothrock service I have no basis to compare the mechanics skill. I did appreciate that I was told which repairs were urgent and which could wait a bit. Staff was friendly and seemed knowledgeable. More

by TIGGER36 Verified Customer Verified Customer

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Lifesaver Frank is amazing! I’m from NY and I accidentally flushed my keys down the toilet at Wawa. I would have been stuck in Pennsylvania for another day but Frank is amazing! I’m from NY and I accidentally flushed my keys down the toilet at Wawa. I would have been stuck in Pennsylvania for another day but this fine gentleman got me new keys even when the service department was closed. I will definitely come back to them whenever I need another car More

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Excellent Customer Service I use to go to another service provider towards whyomissing but after coming to Rothrock I cant see myself going anywhere else due to excellent custom I use to go to another service provider towards whyomissing but after coming to Rothrock I cant see myself going anywhere else due to excellent customer service and unparalleled quality. Today was just another confirmation working with great people like Simone & Patrick More

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Amazing service Friendly staff Pat Sellers explained the 16 pt check up in great detail and suggested further services due in the near future. Would definitely re Friendly staff Pat Sellers explained the 16 pt check up in great detail and suggested further services due in the near future. Would definitely recommend him to friends and family. More

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Truly exceptional! Absolute fantastic experience, the service advisors Simone, Alex, and Colleen went out of their way to make sure I knew everything about my vehicle an Absolute fantastic experience, the service advisors Simone, Alex, and Colleen went out of their way to make sure I knew everything about my vehicle and its maintenance needs. The manager Patrick Jeffers even went out of his way to sit down and talk with me making me feel like this is truly a family. Even chatted with the tech working on my vehicle, who gave me his personal advice re: maintenance! 10/10 More

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No need to look or go anywhere else! I have purchased two Jeeps from Rothrock and have them maintenanced there as well. Salesman Tony Bittenbender rocks as does Mario in Service. They hav I have purchased two Jeeps from Rothrock and have them maintenanced there as well. Salesman Tony Bittenbender rocks as does Mario in Service. They have a great selection of vehicles and service can't be touched. The red carpet will be rolled out for you from the beginning of your purchase until the end. More

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HORRIBLE!!!!!!! I wish zero stars one star is too many!!! Recently my husband took his Dodge Dakota to Rothrock service department. His truck was stalling when stoppe I wish zero stars one star is too many!!! Recently my husband took his Dodge Dakota to Rothrock service department. His truck was stalling when stopped, he took it to Rothrock in hopes they would be able to find the problem. My husband received a call that day saying it would be about $1,000 my husband agreed and a few hours he received another call saying now $2,000. It was something "electrical" the service department was very quick to offer my husband a brand new truck for the weekend to see if he would like to trade his in. He quickly said NO we would be picking up his truck from the service dept. Oh and he was charged $350.00 for NOTHING. A few days later he noticed another problem with his truck that didn't exist before so we took it to another mechanic at a local garage and within minutes he determined it was the fuel pump! The first thing he ask was " was someone messing with your truck? hummmm wonder who that was? The repair bill was $250.00 and it is running great!!! BEWARE OF ROTHROCKS SERVICE DEPARTMENT IN ALLENTOWN!!!! More

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Women Simone rude on phone to schedule appointment I called for service on my car and a women named Simone was rude to me I have been dealing with Roth rock for years I called for service on my car and a women named Simone was rude to me I have been dealing with Roth rock for years More

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