The service on my 2023 Nissan Murano Platinum was
flawless. I have been a TriState customer for nearly seven years.
flawless. I have been a TriState customer for nearly seven years.
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by cappydave
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Shuttle driver did an excellent job. Thanks!
Took three and a half hours for service.
There were many other customers who came in after me and was gone before me. I was the last customer out at 5 pm. Just don't know why it took so long
There were many other customers who came in after me and was gone before me. I was the last customer out at 5 pm. Just don't know why it took so long. Service dept determined I had a battery issue and not an alternator problem much earlier than in the day but it took 2 hours to finish up and all that was done for this issue is the battery terminals were cleaned. I did get an oil change but to me that should not have taken 3 and half hours.
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by jehisghman
Verified Customer
Verified Customer
Service Price Transparency
Dec 04, 2025 -
Tri State Nissan responded
Thank you for your feedback. We’re glad the issue with your vehicle was identified, though we understand the extended wait was frustrating. Timely service is something we continually work to improve, and your comments help us identify where adjustments may be needed. If you’d like to discuss your visit further, we welcome the opportunity to speak with you directly.
They did an awesome job with my Frontier.
It’s running like a brand new truck. Thank you.
It’s running like a brand new truck. Thank you.
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by jeanofarc82
Verified Customer
Verified Customer
Service Price Transparency
Dec 04, 2025 -
Tri State Nissan responded
Thank you, Jean. We’re happy to hear your Frontier is running like new again and that our team delivered great service. We truly appreciate your trust and the chance to keep your vehicle in top shape—thank you again for choosing us.
As usual, the work was performed quickly and correctly.
Will recommend to anyone needing setvice
Will recommend to anyone needing setvice
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by kcmaop
Verified Customer
Verified Customer
Service Price Transparency
Nov 13, 2025 -
Tri State Nissan responded
Thank you for sharing your experience. We are glad to hear everything went smoothly and that our team continues to meet your expectations. We truly appreciate your recommendation and thank you again for trusting us with your vehicle.
SERVICE WAS SUPER QUICK AND I WAS OUT IN A JIFFY THANKS
TO KEVIN MCGINNESS
TO KEVIN MCGINNESS
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by nicluka5
Verified Customer
Verified Customer
Service Price Transparency
Nov 13, 2025 -
Tri State Nissan responded
Thank you so much for the 5-star review and for recognizing Kevin. We are glad to hear your service visit was quick and efficient that is exactly the kind of experience we aim to deliver every time. We truly appreciate your kind words and your trust in our team. Thank you again for choosing us; we look forward to seeing you at your next visit.
Thanks for the quick service on my car
Appreciate the
turnaround for my new 2025 Rouge Nissan.
turnaround for my new 2025 Rouge Nissan.
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by ROBERTSONJW
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Rich Bailey
Sep 13, 2025 -
Tri State Nissan responded
Thank you for the 5-star review. We’re glad to hear you appreciated the quick turnaround and are enjoying your new 2025 Rogue. Fast, dependable service paired with a smooth experience is always our goal, and we truly appreciate your kind words and support.
I am so pleased with TriState, and especially Todd, for
how well he advocated for me with my vehicle’s repairs. Not only did he submit all claims to Nissan according to the rebate, but my engine’s failing
how well he advocated for me with my vehicle’s repairs. Not only did he submit all claims to Nissan according to the rebate, but my engine’s failing caused additional damage that Nissan didn’t want to replace. However, Todd advocated for me and that was replaced as well. Todd was always pleasant and efficient, and they even washed my car up so nicely. This is probably standard procedure, but the way they cared for me really meant a lot to me, and showed me how well TriState cares for their customers. I’m so glad I went with TriState 3 years ago!
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by smbraithwaite
Verified Customer
Verified Customer
Service Price Transparency
Sep 13, 2025 -
Tri State Nissan responded
Thank you for the thoughtful 5-star review. We’re so glad to hear Todd went above and beyond to advocate for you and make sure your vehicle’s repairs were fully addressed. His persistence and care, along with the team’s attention to detail, really show the kind of service we aim to provide every day. Thank you again for your trust over the past three years—we truly appreciate your loyalty and are grateful you chose us.
Excellent service from beginning to out the door.
Personnel professional and courteous demeanor. Recommend to anyone that enjoys this kind of service.
Personnel professional and courteous demeanor. Recommend to anyone that enjoys this kind of service.
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by Movette01
Service Price Transparency
Aug 29, 2025 -
Tri State Nissan responded
We’re glad to hear your experience was smooth from beginning to end and that our team’s professional and courteous approach stood out. Providing service that feels seamless and respectful is important to us, and we truly appreciate your kind words and recommendation.
Everytime I bring my vehicle in for service I always tell
them from the start that I am only there for the service i requested and not to bother asking me about other services. The service people are really
them from the start that I am only there for the service i requested and not to bother asking me about other services. The service people are really pushy as I was brought out of the waiting area 2 times telling me about other service that needed done. This is a waste of my time and the lady that was helping me. The service would go a lot faster and get completed if they didn't keep asking you about services that you already told them that you didn't want and then they have to relay this back to the mechanics assigned to your car. I always try to get there before they open so I can be first in line as who wants to spend their day off sitting in a dealership waiting for an oil change and tire rotation that should not take hours to complete.
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by vjjk
Verified Customer
Verified Customer
Service Price Transparency
Aug 22, 2025 -
Tri State Nissan responded
Vijk, thank you for taking the time to leave us feedback about your experience with us.
Here at Tri-State Nissan, we value our customers and strive to provide a high-quality service experience within a reasonable time frame. Our commitment to our customers safety is to conduct a thorough multi point inspection every time your vehicle is in for service. Such an inspection does require more time depending on the age and mileage of our customer vehicles however a multi-point inspection serves as a critical element in maintaining vehicle health. This process meticulously reviews various components of the car, focusing on its overall condition and performance. Both visual assessments and practical tests are integral parts of this inspection, ensuring that potential issues do not escape attention. For automotive enthusiasts and everyday car owners, understanding the significance of such inspections can lead to better maintenance decisions and enhanced safety.
In depth exploration of multi-point inspections reveals its necessity not just for vehicle upkeep but also for ensuring longevity. Regular inspections can make a notable difference in a vehicle's reliability and performance, as well as save owners from costly repairs down the line.
Great people.
Honest and knowledgeable. No pressure. Good quick service. Nice customer lounge. Overall, a good experience.
Honest and knowledgeable. No pressure. Good quick service. Nice customer lounge. Overall, a good experience.
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by SDP222
Verified Customer
Verified Customer
Service Price Transparency
Aug 09, 2025 -
Tri State Nissan responded
Thank you for the excellent 5-star review. We’re glad to hear your visit was a positive one from start to finish, with honest, knowledgeable, and pressure-free service. It’s great to know Kevin, Todd, Bob, and Skylar all contributed to making the process smooth and efficient, and that you enjoyed the comfort of our lounge while your vehicle was serviced. We appreciate your trust and look forward to helping you again.