Stacy Arnold

TODAY WAS EPIC!This TEAM literally is just that and they TODAY WAS EPIC! This TEAM literally is just that and they used all their abilities to help me achieve not only the truck of my dreams but also the pr TODAY WAS EPIC! This TEAM literally is just that and they used all their abilities to help me achieve not only the truck of my dreams but also the pricing I needed to make it work. David the GM 'headhoncho' came out to speak with me personally to make sure I was completely satisfied with my buying experience...not to mention kadens extensive knowledge on not only the Ram brand but everything pretty much. Thank yoy guys for making this a reality for me. I'll be back! More

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I bought my wife's 2018 Jeep Compass from this dealership in November of 2018. By January of 2019, there was already an issue with the driver-side seat trim where the seat control was located. The entire pie in November of 2018. By January of 2019, there was already an issue with the driver-side seat trim where the seat control was located. The entire piece broke when the seat was lowered. We brought the vehicle in and were told they did not have the part in stock so we would be called when it arrived. This should have been our first sign things were going to go wrong. After almost a month we had the part replaced, but after a week or so, the part broke again. We then brought the Jeep in and were told this was a design flaw by one of the service advisors. Once again, we had the part ordered and waited until the part came in and then modified our family schedule to get this repaired. Then, almost a year after having the vehicle, we started noticing a "click" in the steering wheel when turning it. We brought it to the attention of the dealership on the next visit for an oil change. Of course, as all things like this go, they could not recreate the problem. So, we accepted it as a one-off but still noticed it. Then around December of 2019, we started having issues with the AC not blowing cold. Our vehicle was a year old and had around 9000 miles on it. When we scheduled an appointment to have it looked at, we set up an appointment for a Saturday and left it at the dealership. And again, they did not see any issue and loaded the AC with a dye in the freon to see if they could see a leak. We drove the vehicle for about another week when we noticed the AC was not blowing cold again. We brought it in and once again, they found no issue. Then around January of 2020, the clicking in the steering wheel became more pronounced and quite annoying. We then shuffled our family schedule around and dropped our vehicle off to be worked on a Saturday. Around 3 pm, we got a call from one of the service advisors saying the steering column needs to be replaced and that they would have the part in on Monday and we could pick up the Jeep on Tuesday morning. The problem here is that we need both of our vehicles to bring us to work and pick up our child from school and bring her to her afterschool activities. When I told the advisor the Jeep was needed for Monday, she told me that the entire steering wheel was removed and they could not get it back to us that day before they closed. I then asked if they had a loaner available, to which she said she would have the shuttle bring my wife to work. Again, this would not work as we need two vehicles to operate our lives. I ended up calling the general manager, Steve Ignowski and explained to him my issue. He reached out to Robb Miner, who ended up getting me a loaner. After all the headache, and having the steering wheel column replaced, the clicking was still there. Then to compound the problem, the backup camera started to not work. We even still had not gotten the driver-side trim repaired. We set up another appointment for a Saturday to have the backup camera looked at when we were told the entire radio unit, which displays the rearview, needed to be replaced. So, we then scheduled another Saturday appointment to have the radio replaced. While waiting for this, the AC went dead. At this point we might have put on 11,000 miles at this point, so the vehicle was not widely used. For the next several months, January until the end of August, we have spent countless times in the service department, had one service adviser tell me "Come on Sir, we both know the AC is working properly." to get the general Manager involved again to give us another loaner. All tolled, we spend around 3 months with the Jeep in the shop. We finally got the service department to recreate the clicking in the steering wheel and they said they would fix it. This was in August of 2021. When my wife went after work to pick up the vehicle and drop off the loaner, she was hit with a $100 deductible for the warranty work. It seems while all of this work was done, the factory warranty had expired and we were now under the extended warranty period. I may be wrong, but if I buy a new vehicle from your dealership, and I bring it to the same dealership for service and they know of a problem that goes unresolved, I feel that they should make it right. It is not the money that troubles me, $100 is not that much for the work done. It is the idea that we have been telling them we have an issue again and again, and then when the mechanic finally acknowledges the issue and can fix it, we are made to pay for the small repair bill. The real kicker of this was about a week prior to picking up the vehicle, I had a call with Pat Lannon, who told me that he had to get approval for the repair to be done on the steering column. He never once mentioned we would have to pay $100 when we picked up the Jeep. At this point, the vehicle is "fixed." I will say however, I would not recommend using this dealership to buy a vehicle from, because they add on extended warranties in the price without telling you about it until you sit in the finance department and sign the papers, or would I recommend using this dealership for service. In one of the many conversations I had with management, they did acknowledge they were having issues with some of the mechanics they had hired. I understand this and was willing to look beyond this. But getting our vehicle back after 8 months of it being in and out of the shop with a bill for the repairs is like getting kicked in the nuts just after leaving the doctor's office where you had a vasectomy. More

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Thanks Napleton CHRYSLER. Had an awful experience at Arrigo. Chandler, Cody, and Shane all showed me how easy buying a car can really be. Can assure you guys we will be back whenever the time comes for Arrigo. Chandler, Cody, and Shane all showed me how easy buying a car can really be. Can assure you guys we will be back whenever the time comes for my wife to upgrade her vehicle as well. More

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Excellent service. Friendly and helpful staff. Well Excellent service. Friendly and helpful staff. Well managed. We were very pleased with our overall experience at the dealership. John was very help Excellent service. Friendly and helpful staff. Well managed. We were very pleased with our overall experience at the dealership. John was very helpful in making the deal work for us. More

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Had a great experience at Napleton Northlake Chrysler Dodge Jeep. Staff was very professional and helpful. John, sales manager was great to deal with! Drove 4 hours to pickup vehicle and they ensured veh Dodge Jeep. Staff was very professional and helpful. John, sales manager was great to deal with! Drove 4 hours to pickup vehicle and they ensured vehicle was ready and expedited the paperwork process. Would do business again with them in the future! More

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What I loved most about our experience is that we were never pressured to make a decision. They made sure we made an educated decision but the choice was ours. Although it started out a bit shakey because never pressured to make a decision. They made sure we made an educated decision but the choice was ours. Although it started out a bit shakey because we made an appointment and drove an hour to the dealership because they had the car we wanted. But it turned out the first car we were shown was not the one we wanted. We wanted a Chrysler Pacifica Limited Hybrid with 2 special packages. We were shown a non-hybrid which is what the person who made the reservation for us indicated. Fortunately, Robert saved the day by asking exactly what we were looking for and found a car for us to test drive. Although it did not have one of the packages we originally wanted, after driving it, we felt this was a good choice. Robert was never pushy. And gave us our space while we discussed privately while making a decision. Shane in Finance was very helpful to get the numbers where they should be and we made contact with other people who were all very pleasant to work with. We were given the entire transaction on a flash drive instead of paper! It was pretty much closing time when we left. Robert and Stacy Arnold followed up with us the next day. We left something in the trade in car and had a few questions about tire pressure. Robert indicated that since the service department was closed after the sale went through, he could not have the tire pressure checked out. They immediately located the item left in the car and offered to mail it to us since we are an hour away. Because the tire pressure was excessively high (as sent from the manufacturer), we decided to schedule another trip to the dealership to get that taken care of. I am happy to say that it was worth the original drive and if the service is half as good as the sales team, I will not complain about driving up there for service when needed! More

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Do NOT turn any vehicle over to them!!!! Better yet DO NOT GIVE THEM YOUR BUSINESS AT ALL! They steal your previous vehicle, claim they will pay the balance off and next thing you know, you're getting ca NOT GIVE THEM YOUR BUSINESS AT ALL! They steal your previous vehicle, claim they will pay the balance off and next thing you know, you're getting calls for a balanced owed by the other company. Even worse they don't return phone calls or emails. I had asked to speak to someone in finance and kept getting transferred to nonexistent extensions. After explaining the issue to an operator I was told this deplorable response " I'm going to transfer you to a newer finance agent, they will most likely call you back since they're new". WHAT?! After multiple weeks of no call backs and playing a song and dance of they "will call you back", it got to the point that they wont even transfer a live person, when you call they just hang up. I was finally put in touch to a woman named Stacy Arnold after now a month of this xx. I told her the situation and that in addition I needed to cancel a service package that they don't honor. She had assured me that she was going to take care of everything. HA! Guess what?! Real shocker she didn't file the paperwork and no answers to my emails or voicemails. Real shady if you ask me. All I am asking for is a vehicle drop off receipt at this point for a previous vehicle I turned in and that was admitted to me that it had been dropped off by the sales guy Alvin Santos who sold me my current vehicle now (which has many of its own problems).Ive reached out to managers, customer relations, even Steve Ignowski himself the "BOSS". He replied immediately and said he was out for covid but he'd have his team on top of it. I didn't even get a response from him after a few days have past and still nothing. They have no right or reason to treat a customer so poorly. Choose wisely, you've been warned. And Napleton! YOU SHOULD BE ASHAMED OF YOURSELVES! More

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