Had issue with rack and pinion in for a OEM warranty RO.
Major issues with service advisor #2000. Was loyal to this dealer until that date 6/2020 -(1/6/23)
Major issues with service advisor #2000. Was loyal to this dealer until that date 6/2020 -(1/6/23)
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by R3D3Y3
Service Price Transparency
Other Employees Tagged:
Elizabeth McMullen
Apr 29, 2024 -
Olathe Dodge Chrysler Jeep RAM responded
Thank you for reaching out. I'd like the opportunity to get some additional feedback from you so I can make sure I'm addressing the situation appropriately with our team. At your earliest convenience, would you please contact me directly? I look forward to hearing from you. Respectfully, Tony Acock - Service Manager - 9137803700
Apr 29, 2024 -
R3D3Y3 responded
Tony, thanks for reaching out. I will contact direct asap to explain the process I had when only having Olathe CDRJ service my 21 SRT hellcat charger. I visited recently to pull all the RO reports to help you understand why I will never return even after having done a purchase once our dodge charger RT scat pack off your lot as others including an SRT 392 (20) and SRT HELLCAT Durango (23) and exclusively trusted you until this event
Very friendly and efficient employees.
Very clean facility! Serviced my car promptly and in less time than quoted!
Very clean facility! Serviced my car promptly and in less time than quoted!
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by k2peterson
Verified Customer
Verified Customer
Service Price Transparency
Apr 22, 2024 -
Olathe Dodge Chrysler Jeep RAM responded
We're glad to know our team at Olathe Dodge Chrysler Jeep Ram was able to provide you with efficient service in a clean environment. Thanks for the positive feedback!
I was greeted by super friendly staff members.
Stan was my technician and went out of his way to make sure all of my needs The maintenance of my vehicle were met. I was directed to the customer ca
Stan was my technician and went out of his way to make sure all of my needs The maintenance of my vehicle were met. I was directed to the customer care lounge where I enjoyed a hot cup of Coffee while waiting. I will definitely be back For future service and care of my vehicle.
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by Gerry
Verified Customer
Verified Customer
Service Price Transparency
Apr 22, 2024 -
Olathe Dodge Chrysler Jeep RAM responded
Gerry, it's great to know that Stan and the rest of our team at Olathe Dodge Chrysler Jeep Ram made your visit a positive one. We look forward to seeing you again for future service needs!
Stan Wilhite is an exceptional service advisor.
I have brought my Jeep into the dealership many times but just recently with Stan. I had a couple jobs that needed to be taken care of, one being jus
I have brought my Jeep into the dealership many times but just recently with Stan. I had a couple jobs that needed to be taken care of, one being just an oil change, but Stan enlightened me about Essential Care w/tire rotations and Stan took care of me as soon as I drove into the facility. I also had 3 different services that Stan got me in and out in less time then what he said it would be done, plus got me taken care of with a rental car for the day. Stan is a very good customer oriented person and a pleasure to do business with.
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by Bob D
Verified Customer
Verified Customer
Service Price Transparency
Apr 19, 2024 -
Olathe Dodge Chrysler Jeep RAM responded
Bob, we're delighted to know that Stan provided you with exceptional service at Olathe Dodge Chrysler Jeep Ram. It's great to see your positive feedback about our team and the services they provide. Thanks for choosing us!
Anytime I have issues or just an oil change someone at
Olathe, Dodge, Chrysler, Jeep Ram I get the best service from anyone in service, very polite and nice to talk with, very customer oriented!!!
Olathe, Dodge, Chrysler, Jeep Ram I get the best service from anyone in service, very polite and nice to talk with, very customer oriented!!!
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by Bob D
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kassidy Kroesen
Apr 11, 2024 -
Olathe Dodge Chrysler Jeep RAM responded
Bob, it's great to know that our team at Olathe Dodge Chrysler Jeep Ram has been able to provide you with the best service. We appreciate your kind words and look forward to assisting you in the future!
Generally, we have been satisfied with the service
provided by this dealership. The service technicians are generally helpful. However, length of time waiting for repairs and/or oil changes seem exces
provided by this dealership. The service technicians are generally helpful. However, length of time waiting for repairs and/or oil changes seem excessively long. Also, pricing is very high comparatively and I would be hesitant to bring my vehicle in for non-warranty repairs and definitely not for maintenance services (filters, belts, fluids, tires, etc..) if they were not already included in the purchase.
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by flying_python
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Shawn King
Apr 10, 2024 -
Olathe Dodge Chrysler Jeep RAM responded
We appreciate your feedback and are glad to know you've found our service technicians helpful. We understand that waiting times can be frustrating, and we're always working on ways to improve efficiency. Your comments about pricing have been noted as well - thank you for bringing this to our attention!
I was the first client to get in the garage at 7:00 am.
My problem was a tire sensor on the rear right side No. 4. However the tech didn't properly read the instructions and put 4 tire sensors on all 4 tir
My problem was a tire sensor on the rear right side No. 4. However the tech didn't properly read the instructions and put 4 tire sensors on all 4 tires. It was 11:30 before I could drive my car out. The cost of 1 tire sensor was $177.63 plus $87.50 labor and $15.75 for shop supplies. Total bill was $307.49. I talked to a friend and he had the same work done at a private garage for $48 for 1 sensor. I think I'll shop around before my next maintenance! Stan Wilhite was exceptional in assisting me. He apologized for the long wait and dropped the charges for my oil change because of the long wait.
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by Ccfeatherly
Verified Customer
Verified Customer
Other Employees Tagged:
Stan Wilhite
Apr 03, 2024 -
Olathe Dodge Chrysler Jeep RAM responded
Thank you for taking the time to share your experience. We appreciate this feedback and will make sure the situation gets reviewed with our team so we can take steps to improve our service & processes where needed. Please feel free to contact me directly if you have any additional questions or concerns. Respectfully, Tony Acock - Service Manager - 9137803700
Changed my oil and rotated my tires.
..excellent job as always Great, confident in this dealerships work
..excellent job as always Great, confident in this dealerships work
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by SBW
Verified Customer
Verified Customer
Other Employees Tagged:
Stan Wilhite
Mar 26, 2024 -
Olathe Dodge Chrysler Jeep RAM responded
We're glad to know you had a great experience with your oil change and tire rotation at Olathe Dodge Chrysler Jeep Ram. We look forward to serving you again! Safe travels!
He set the expectations on how long it would take got me
in timely for my services and out the door very pleased
in timely for my services and out the door very pleased
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by sliggett0
Verified Customer
Verified Customer
Other Employees Tagged:
Stan Wilhite
Mar 11, 2024 -
Olathe Dodge Chrysler Jeep RAM responded
Hi S Liggett! We're glad to know that you had a timely and satisfactory service experience at Olathe Dodge Chrysler Jeep Ram. Thanks for the positive review, we appreciate it!
No need to elaborate.
All went well and Stan was very helpful It was great
All went well and Stan was very helpful It was great
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by Ranger
Verified Customer
Verified Customer
Other Employees Tagged:
Stan Wilhite
Mar 07, 2024 -
Olathe Dodge Chrysler Jeep RAM responded
We're happy to hear you had a great experience with Stan & the team here at Olathe Dodge Chrysler Jeep Ram! Thanks so much for your business!