Stefan Sackett

3-23-24: We purchased a used car. We were told by business mgr..the ext. warranty would be $17 a month.. when we printed our paperwork at home, cost was $4,000! Totally Mislead!! No We were told by business mgr..the ext. warranty would be $17 a month.. when we printed our paperwork at home, cost was $4,000! Totally Mislead!! No mention of deductible, so I asked. He said it was $100 deductible. Printed paperwork said $200 deductible!! Totally Mislead!! WILL NOT GO BACK TO SUBURBAN!! More

Helpful 0

Report | Print

Everyone in the dealership is so personable and dedicated to making buying a car a good experience. The sales agents are friendly and keep everything real. The finance department are professional and can han to making buying a car a good experience. The sales agents are friendly and keep everything real. The finance department are professional and can handle any curveball you throw at them. More

Helpful 0

Report | Print

Melissa was our sales person and she went above and beyond on everything! Pam was excellent with all her help. Stephan and Zach also went above and beyond for everything! I’ve delivered to hundreds of beyond on everything! Pam was excellent with all her help. Stephan and Zach also went above and beyond for everything! I’ve delivered to hundreds of dealerships but this one, suburaban ford of Waterford was by far number 1! Melissa was born to do this! They don’t pressure you into buying, they make you feel comfortable. They make it seem that their number goal is NOT just selling, but helping people and making them feel happy and proud! If there was a face of selling vehicles, Melissa would be that person! Thanks again to Melissa Stephan Pam and Zach! More

Helpful 0

Report | Print

Stefan was pushy during the purchase of our vehicle for extended warranties and is impossible to work with to get them cancelled. It's been 3 months since our initial outreach and he will not return calls extended warranties and is impossible to work with to get them cancelled. It's been 3 months since our initial outreach and he will not return calls or emails. More

Helpful 4

Report | Print

Louie Stoll went above and beyond to find the perfect vehicle for my daughter not only one that she could afford but one that was in great condition. Very pleased with the whole process. vehicle for my daughter not only one that she could afford but one that was in great condition. Very pleased with the whole process. More

Helpful 0

Report | Print

I know how they built a brand new dealership: scamming people with the extras, how ridiculous! people with the extras, how ridiculous! More

Helpful 5

Report | Print

Everything was handled in a friendly, prompt, and professional manner. It was much easier than I expected. professional manner. It was much easier than I expected. More

Helpful 0

Report | Print

I went to Suburban Ford of Waterford because of a vehicle they had on the lot that I really wanted, so talked to Ed and he advised me that it not yet ready for showing, a couple of days later he called me ba they had on the lot that I really wanted, so talked to Ed and he advised me that it not yet ready for showing, a couple of days later he called me back and said that I can come see it now. I went out there and took it for a drive and I liked it a lot but, I was informed that someone already put a deposit down on it, with that said I decided to look around for something else and I don’t really like the newer cars as much as this one, Ed informed me about a week and a half later that the car was available again so I put a deposit down on it and now it’s in my driveway, we we’re waiting on the title for this vehicle, that was the delay, anyways Suburban bought me out of my lease early and that helped me with my down payment, thanks again Suburban Ford of Waterford and a big thanks to Ed Rogin, my sales guy More

Helpful 1

Report | Print

CROOKS, Scoundrels, do not trust these people. They added $6000 to my vehicle extended warranty, Diamond windshield coating $1,400 and $399 to clean the truck 6 months before I bought it when I pi They added $6000 to my vehicle extended warranty, Diamond windshield coating $1,400 and $399 to clean the truck 6 months before I bought it when I picked it up it still had coffee stains on the console and it had been driven over 6 hundred miles since they cleaned it. To make my experience worse they had me sign an electronic signature pad that had been expanded so you could sign but not see what you were signing. I have been waiting for the corrected amount but they say that it will take 6 weeks to get me the correct amount. But they expect me to make a payment based on trust what a joke until they get me the correct paperwork I will not be making a payment. DO NOT TRUST SUBURBAN FORD!!! WATERFORD ESPECIALLY STEPHAN More

Helpful 6

Report | Print

The staff is friendly and works efficiently. Our lease experience was a good one and we loved the Edge which is why we leased another one. Our lease experience was a good one and we loved the Edge which is why we leased another one. More

Helpful 0

Report | Print