Stefano Vigil | Page 7

Excelente atencion Excelente servicio y atención, su personal se encarga de satisfacer los requerimientos de sus clientes, prestan un servicio de calidad y se esfuerzan Excelente servicio y atención, su personal se encarga de satisfacer los requerimientos de sus clientes, prestan un servicio de calidad y se esfuerzan por hacer felices a los clientes. Excelente concesionario con el mejor personal. More

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Excellence and professionalism I am very happy with the service performed to my vehicle Thanks to Stefano for being so professional Great customer service Very friendly Alwa I am very happy with the service performed to my vehicle Thanks to Stefano for being so professional Great customer service Very friendly Always demonstrated his excellent professional guidance More

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My Experience Luis made every effort to ensure that I received what I was looking for. He was also very patient and addressed all of my needs and concerns. Good j Luis made every effort to ensure that I received what I was looking for. He was also very patient and addressed all of my needs and concerns. Good job Luis! More

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awesome great customer service every one was friendly. the service was exectional. Stefano "he went the extra mile in providing most exceptional customer ser great customer service every one was friendly. the service was exectional. Stefano "he went the extra mile in providing most exceptional customer service, I was well pleased with his service" More

by p.baires Verified Customer Verified Customer

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Awesome The staff are very helpful and kind made my purchases a good one. The environment well professional and I definitely would recommend more people . LOV The staff are very helpful and kind made my purchases a good one. The environment well professional and I definitely would recommend more people . LOVE LOVE THE SERVICE More

by baddieshii Verified Customer Verified Customer

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Review The car was not properly prepared,tired have more than50 lbs and a\c was not working.I had to return4 times to finally get it working properly The car was not properly prepared,tired have more than50 lbs and a\c was not working.I had to return4 times to finally get it working properly More

by gande128 Verified Customer Verified Customer

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Excellent Because after buying 4 vehicles and making this one the 5th, there has been no drop off in excellent salesmanship, service, and the whole car buying e Because after buying 4 vehicles and making this one the 5th, there has been no drop off in excellent salesmanship, service, and the whole car buying experience. More

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Horrific service Where do i start with my horrific experience that occurred at Rick Case Fort Lauderdale location. ON 10-18-16 i schedule a service call online for 12: Where do i start with my horrific experience that occurred at Rick Case Fort Lauderdale location. ON 10-18-16 i schedule a service call online for 12:15pm but instead i arrived at 11:30am. A guy approached my car not once with our interaction did he stated his name. I explained to him my reason for the service (an oil change along with the paint fading in the holder were i placed my phone). His response was its a scratch and that will not be covered, i inquired how can that be a scratch if my phone is protected and no object is placed in that area, he stated “ Okay i will look into it”. As he did my paperwork with me asking all the questions he was in a rush to get me out the office so he can engage into the conversation that he was having with his coworkers instead of telling me what i needed to do. I explained to him that when i booked my appointment online i arranged for a shuttle ride home. I was then told “the car is outside”, i was a bit taken back but as instructed i walked outside in the sun but to my surprise there was no one outside but an empty car. i then walked back to him after 2 minutes while he was again deep into his conversation i excused myself in which again i was told “ just walk around outside, you will find him”. i walked back outside and again no one was there, on my way back inside the dealership i was greeted by multiple sales personals where i given the same exact answer. At this point i am now getting upset because of the way that i am getting treated however; i kept on walking as i was approached by a friendly face. My sales person that remembered me from a year ago( bought 2015 Genesis, 2015 Sonata and recommended two people to the dealership). As we spoke i asked who was the service advisor because he still have not given me his name (Stefano) 10 minutes of waiting the driver then shows up stating (no one called him about someone waiting). After two and a half hours i received a phone call from the advisor (Stefano) that my car is ready, i specifically asked was the paint fixed “no its wear and tear” i was like how can it be wear and tear, i have had the car for 1 year and two months with 12450 miles. The paint should not be fading, this is not my first car that I’ve purchased. i then asked about the driver picking me up to take me to the dealership in which i was given a wrong number. I called the number that appeared on my caller ID 5 times and all 5 times i was sent to voicemail. After calling the main service number i was then given the correct number, i called from 2:14pm to 2:44pm constantly received no answer or voicemail (calling both Stefano and the driver). i needed my car so i had to walk 20 minutes in the 85 degrees temperature to get to the dealership. Now is this how you treat your customers at Rick Case or is how the so called “exceptional or great valued customer service” that is the slogan whenever you call this dealership. I was so disgusted, frustrated, irritated, upset and lost for words i went straight to the cashier for my keys. On my way out my sales person saw the frustration on my face as i explained to him i did not want to discuss my experience but he referred me to the general manager. i introduced myself to him in a professional manner which he walked me over to the service manager’s empty office. i was told to wait by the general manager for the service manager to arrive. I was appalled by his behavior but yet i sat and waited, 5 minute goes by and all i can hear is talking and laughter outside the doors. i politely took my keys walked straight to my car and drove out the parking lot. Now is this the kind of business that Rick Case portraits to its customers after a purchase is made? The sales person and i were discussing the purchase of an EQUUS but i told him i am waiting for the Genesis G70. i will NEVER set foot in this establishment again to purchase not even a can of soda!!!!! More

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Excellent Service I purchases my car in 3/16. My first service was not only free but great service, and great experience. I'll continue to go to Rick Case for service. I purchases my car in 3/16. My first service was not only free but great service, and great experience. I'll continue to go to Rick Case for service. More

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Great Customer Service Great experience!!! This has been the second vehicle my wife and I have purchased from there. Both times have been hassle free experience. I have be Great experience!!! This has been the second vehicle my wife and I have purchased from there. Both times have been hassle free experience. I have been recommending my friends and family to go there! More

by jbvilla3 Verified Customer Verified Customer

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