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Steffy Hernandez
Steffy Hernandez at Big Star Hyundai
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Steffy Hernandez | Page 3

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

Contact Me
4.4
43 Reviews

Dealership Experience

3 yrs

Industry Experience

1 yr, 4 mos

4.4

43 Reviews

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43 Reviews of Steffy Hernandez

November 24, 2023

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Employee Rating

Steffy took very good care of us and followed up with us in a timely manner. The technician sent videos explaining every step of the process. More

by OS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 28, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

November 19, 2023

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Employee Rating

Excellent customer service. Wonderful facility. We had a recall any handled it quickly and professionally. More

by CAROLYN HAAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Billy Williams

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Nov 20, 2023

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

November 18, 2023

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Employee Rating

Had excuses 3 different times I went to pick up my car and I was not happy More

by SPARKYJC71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Billy Williams

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Nov 21, 2023

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that you feel that you did not recieve a 5-Star experience with us. Please reach out to me directly with your best contact information so that I may gather more details and address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com.

November 13, 2023

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great snack, clean place, little bit of slow service in terms of service on car More

by claudialeija4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Lopez, Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Billy Williams

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Nov 13, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

November 01, 2023

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Employee Rating

Excellent customer service , car was done when promised and great customer wait area and amenities More

by JUANCHO138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Billy Williams

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Nov 02, 2023

Big Star Hyundai responded

Thank you! We are truly humbled by your kind words.

October 09, 2023

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Nice place and good personal I will recommend this company so far I was pleased. More

by LALAOLMOS1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisandro Sosa

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Oct 09, 2023

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional experience for you. We are honored that you chose Big Star Hyundai!

October 07, 2023

Dealership Rating
Employee Rating

New you need to bring the water bottles back. People are polite, location new new More

by MARILYN_MANNING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Billy Williams

Helpful
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Oct 09, 2023

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 06, 2023

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Employee Rating

Great service advisor, work done quickly, offered complimentary shuttle from home to dealership. Communication was timely and accurate. More

by DRFRIERSON
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Williams

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Oct 06, 2023

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big StarHyundai!

September 28, 2023

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Employee Rating

I was taken care of with excellent care fast friendly knowledgeable professionals as well as fast Uber service that Steffy arranged. More

by PAULETTEBEAULIEU50
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 29, 2023

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

September 15, 2023

Dealership Rating
Employee Rating

The staff is nice and attentive. Steffy provide me with great customer service but the wait time to get a basic oil change and tire rotation is absurd even after having a scheduled a More

by slove55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Sep 18, 2023

Big Star Hyundai responded

Thank you for your review we are happy to hear about the great service from Steffy. We do apologize for the wait time. Following our move to the new facility, unfortuanately we are still ramping up what we expected to be an immediate reduction in wait times. This should greatly improve in the coming weeks. Kohl Young, Service Manager.

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