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Steffy Hernandez
Steffy Hernandez at Big Star Hyundai
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Steffy Hernandez | Page 5

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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4.4
43 Reviews

Dealership Experience

3 yrs, 1 mo

Industry Experience

1 yr, 5 mos

4.4

43 Reviews

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43 Reviews of Steffy Hernandez

July 29, 2023

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Employee Rating

Worst experience possible for a brand new vehicle. Expressed concerns, no follow-ip from anyone. More

by Msullinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Randol Manjarrez

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Jul 31, 2023

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that your follow-up experience with us was not a more positive one. We agree that communication during and after the sale is the cornerstone of a good relationship. Feel reach out to me directly at your earliest convenience with your best contact information so we can discuss where we are at and how to move forward. Gabriel Cruz, General Sales Manager, gabrielc@bigstarhyundai.com

July 29, 2023

Dealership Rating
Employee Rating

I thought customers service was very good. She was very kind and smart. I recommend her. Thank you More

by bymoon6651
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Billy Williams

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Jul 31, 2023

Big Star Hyundai responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 29, 2023

Dealership Rating
Employee Rating

I appreciate Big Star. I barely had my car 2weeks and I got a chip in my windshield my salesman got my windshield fixed as well as my tint that had bubbled (Houston heat). More

by CHRIST482016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Delcid, Sterling Whitely, Juan Vasquez, Billy Williams , zzGabriel zzCruz, zzPaul zzHewitt, Salesman Rodrigo.

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Jul 31, 2023

Big Star Hyundai responded

Thank you! We are delighted that Rodrigo and our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

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