Stephen Richardson
Stephen Richardson at Niello Volkswagen
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Stephen Richardson | Page 2

Sales/Client Advisor

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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5.0
40 Reviews

Dealership Experience

5 yrs, 1 mo

5.0

40 Reviews

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40 Reviews of Stephen Richardson

February 28, 2024

Dealership Rating
Employee Rating

Great experience buying my 10th car from the Niello group. Definitely recommend Niello to my friends and associates! More

by PHARVEYARCHITECT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 28, 2024

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We appreciate you being a loyal customer! Scott Russo General Manager srusso@niello.com (916) 359-9927

February 04, 2024

Dealership Rating
Employee Rating

The experience from start to finish is a seamless process. From looking at the cars, to working on the deal and getting into financing. They were not pushy or rude. This is the second time I’ve purch More

by Jason E
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 05, 2024

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

January 27, 2024

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Employee Rating

Stephen and Alex from finance were both awesome. This was my second time working with both of them and they made it easy More

by MADELINE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 29, 2024

Niello Volkswagen responded

Madeline, we are so glad that Stephen and Alex had the opportunity to work with you, and that they could make this a top-notch experience. We look forward to continuing to serve you in the future! Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

January 21, 2024

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Employee Rating

I actually had a great experience, at Niello's, from Steve to Brandon and some of the other sales group, they were very easy to work with and a lot of fun. It was a pleasure doing business with them. More

by JUDYSKIBBY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Balassi

Jan 22, 2024

Niello Volkswagen responded

Here at Niello Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

January 10, 2024

Dealership Rating
Employee Rating

Stephan. Logan and Carlos all worked together to get me a great deal. I am highly satisfied. Stephan went out of his way to further assist me the next day wit More

by PATELKAY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 10, 2024

Niello Volkswagen responded

Kay, Thanks for sharing your thoughts about your experience with Niello Volkswagen. Logan, Stephen, and Carlos appreciate your business and hope to see you again soon! Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

January 10, 2024

Dealership Rating
Employee Rating

I have nothing but good things to say from our experiences at Neillo. Stephen Richardson (sales) has been top notch! Ron in service was great too. Kept us informed every step of the way. More

by RICKVOGELSANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson

Jan 10, 2024

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience, Rick! We sincerely value your business and look forward to your next visit. Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 09, 2024

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Employee Rating

Stephen was very helpful and professional. Follow-up is really good after buying the car. More

by KOLLIMARLA.BHARGAV
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Ellis

Jan 09, 2024

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

January 04, 2024

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Employee Rating

I’ve lived in Sacramento for more than 50 years and Niello has been here longer. Always known to be an honest and reputable dealer. Because of this I chose them to purchase a pre owned car. I have been More

by RON1936
Recommend Dealer
Yes

Other Employees Tagged: Brandon Balassi, Jack Felts

Jan 04, 2024

Niello Volkswagen responded

Ron, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

December 31, 2023

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Employee Rating

Stephen was exceptional in his customer service skills! He was attentive to details and very understanding. More

by MRUDZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Balassi

Jan 01, 2024

Niello Volkswagen responded

Thank you so much for your wonderful review! We are thrilled that Stephen had the opportunity to work with you. We thank you for choosing Niello Volkswagen! Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

December 31, 2023

Dealership Rating
Employee Rating

All people that I have associated with at Niello Volkswagen, Arden Way have been pleasant, professional, and have displayed excellent salesmanship. I would highly recommend this Niello to anyone in More

by 😊
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 01, 2024

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

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