Stephen Schwartz | Page 7

Blown away by the customer service! I went to purchase my first ever new vehicle and was completely astounded by the level of professionalism and high-quality customer service with which I went to purchase my first ever new vehicle and was completely astounded by the level of professionalism and high-quality customer service with which we were greeted. First, we met with Papa Seck, who was excited to meet us even though we were nearly 30 minutes early to our scheduled appointment. He made us feel comfortable by explaining the process and at no point did we feel pressured to make a decision on-the-spot. Immediately, he asked us if we wanted coffee or any other complimentary beverage. He told us where the area was for restrooms and beverages and told us to help ourselves. He set us up with Steve Schwartz who took extra time to let us test drive multiple trim levels of the same vehicle so that I knew exactly which car I was comfortable with. He pointed out all of the features and asked multiple times if there was anything else he could clarify. I automatically fell in love with the vehicle and knew I wanted to take it home that day. We came prepared with our old vehicle's title in-hand as well as pre-approval from our credit union. Just as we came back in, Papa Seck introduced us to Erin Bessey, the General Manager, who was genuinely happy to meet us. She assured us that if we needed anything at all, she and her team would be happy to help. Next, we met with Richard Barrera who was in charge of appraising our trade-in vehicle. We went on a brief test drive with the trade-in and during the drive, he was engaging in conversation. He asked what we do for our careers and upon finding out about my partner's military service, he immediately thanked him for his service. It was refreshing to know this dealership is military-friendly. We returned from our drive with Richard and we agreed that as long as we receive a good value for our trade-in as well as the new vehicle, we would make a deal that day. Papa Seck came back to work with us on the cost. We came in with an idea of what exactly we were comfortable with spending. At no point did we feel pressured by any means. This was important to us because we have heard about the car-buying process and how stressful it can be (specifically about other car dealerships). He gave us a good valuation for our trade-in and a great deal on the new vehicle. We were surprised by the out-the-door cost and made a deal immediately. By not having to go back-and-forth, we felt our time was very respected. At this point, we were introduced to Amanda Carroll. She was extremely personable and very funny! We immediately had a connection with her and felt as if we were just spending time with a good friend. We went through all of the paperwork and she was very articulate about what exactly we were signing and extremely professional. She seems to have struck the perfect balance between efficiency, speed, and thoroughness. She was happy to answer all of our questions fully. After the paperwork and remaining procedures, we got our keys and were assisted by Barb Howard. She went through every technological feature and offered suggestions on functionality. It was clear that she was an expert on the vehicle. She offered valuable advice on some safety features that are not enabled by default on the vehicle, asked if I wanted them enabled, enabled them for me, and made sure I knew where to find those features in the future should I want to adjust them. This Civic EX-T is such a step up from my Ford Focus that I was so overwhelmingly excited by all the features. My partner later pointed out how happy her facial expressions were because she was so happy that I was happy! As we were finishing the technology demonstration, Steve had finished putting on my new plates, they both thanked us for coming in and told us to call or come in with any questions. We drove away in the newly-cleaned vehicle (it was vacuumed and washed while were finishing paperwork), very comfortable knowing that it was protected by a great protection package, knowing that Hall Honda offers a great rewards program, free state inspections, fast oil changes, and knowing that we have an incredible support team at Hall Honda that will back their product even after it's off their lot. Less than 30 minutes after driving away, we get an email from Max Goodloe thanking us for our purchase and offered to help us with any issue or question we may have with the vehicle. I'm so incredibly happy with my decision to purchase from Hall Honda in Virginia Beach and I hope they know that they won two very loyal customers for life. Keep up the amazing work! More

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Another great hall honda experience This is my sixth Hall Honda experience and it, like the other 5 was easy, pleasant and overall great. When I come to the dealership, whether for serv This is my sixth Hall Honda experience and it, like the other 5 was easy, pleasant and overall great. When I come to the dealership, whether for service or to purchase, I am treated with respect and enthusiasm. I feel like I am among family. I trust the people who work there. I will do business there over and over again. More

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Mr. Cramer is AWESOME We bought a new Honda and while we were about to leave the dealership we noticed that it had a small dent. They were able to fix it in a timely manner We bought a new Honda and while we were about to leave the dealership we noticed that it had a small dent. They were able to fix it in a timely manner and we were provided a loaner car. David made the whole process less complicated and kept me updated along the way. Excellent customer service!! David is amazing - very humble, polite, and helpful. AWESOME JOB!! More

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The BEST Customer Service! Steve Schwartz is THE MAN!!! I test drove a few cars and he put me in the perfect vehicle. Th HR-V was exactly what I was looking for and it has all t Steve Schwartz is THE MAN!!! I test drove a few cars and he put me in the perfect vehicle. Th HR-V was exactly what I was looking for and it has all the features that I wanted! The financing was easy and they even took the time to go over all the technology and special features so I knew how to use them before I left. Thank you Hall Honda! More

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Great Service at Hall Honda I have been a Toyota Camry fan for years, but Toyota made their 2018 trunks very small, Because of this, I decided to go with a Honda Accord. I bought I have been a Toyota Camry fan for years, but Toyota made their 2018 trunks very small, Because of this, I decided to go with a Honda Accord. I bought my last Camry from Hall Honda, so I went back. Their price was very competitive, everyone there was really nice and helpful. They have free lifetime state inspections, fast oil changes, and national award-winning mechanics! Our salesperson was Steve Schwartz - what a great guy - just answered our questions without being pushy. I will go back to Hall Honda for my next car! More

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2018 Pilot I went to Hall Honda to ask questions and was dealt with the upmost respect. Salesman was excellent Stephen Schwartz. Also have to give shout outs to I went to Hall Honda to ask questions and was dealt with the upmost respect. Salesman was excellent Stephen Schwartz. Also have to give shout outs to Byron and Max they but made the process go smoothly. My 11th Honda from Hall. I will be back!! Thanks More

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excellent service As, always it is a pleasure working with Hall Honda. Steve Schwartz is very friendly and helpful - this will be the third car we have bought from him As, always it is a pleasure working with Hall Honda. Steve Schwartz is very friendly and helpful - this will be the third car we have bought from him. Chloe Akers was training with him and she was very nice as well. More

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Almost like Family I have given the five star review as a result of my outstanding experience in purchasing a car. My friend, Barb Howard, an employee here is how I came I have given the five star review as a result of my outstanding experience in purchasing a car. My friend, Barb Howard, an employee here is how I came to this dealership. After contacting her, and explaining my disabled vehicle made it impossible to get to the dealership until I had a friend that could bring me. By phone, she introduced me to Steve Schwartz, my sales rep. He arranged for Linda to come to my house and pick me up. Upon arriving at the dealership, he had pulled the car he felt was the best possible match for me up to the front door. We talked for a few minutes, greeted Barb, then took a test drive of what would be my "new car". After discussing my financial strengths and weaknesses, Steve worked with Craig Belda, Sales Mgr. and Craig Lafferty, Business Mgr. to find me the best possible financing to purchase my car. In all my years of purchasing vehicles, Hall Honda and their team of professionals are the first I would refer my friends. Lots of patience, dedicated time and a genuine desire to make me happy . Excellent experience. More

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Excellent service I want to thank Rowena and the team for fast efficient service. Rowena always has a smile and is very proactive in both communicating and following th I want to thank Rowena and the team for fast efficient service. Rowena always has a smile and is very proactive in both communicating and following through. It is always a pleasure to come in and have her take care of me and my car. Thank you again More

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New HRV Went in to get my oil changed on my 2015 Civic, walked out with a 2018 HRV. Mr. Schwartz made it a great experience getting into the new car. Thank yo Went in to get my oil changed on my 2015 Civic, walked out with a 2018 HRV. Mr. Schwartz made it a great experience getting into the new car. Thank you More

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